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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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shoplifting primark scotland| Police called, **UPDATE Clean CRB Clean visa check**


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Hi and welcome to CAG.

 

I have to confess I know next to nothing regarding the law in Scotland so i will leave that to the others.

 

As for RLP, BB (above) has spelt it out very clearly.

 

If you are able, can you post up a copy of the printout that the security guard gave you but if it includes any personal details, please obscure them. I am collecting copies of everything RLP pretend to be legal. If it is the one I suspect it is, it is full of bovine excrement.

 

Do not respond in any way to RLP or whichever pet debt collector of the day they choose to use. No power, nothing. The pretend they are doing this work to deter crime but without crime, their business model would fold overnight and then where would the boss get her flash cars from :madgrin:

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I suspect it is this (or similar) Only section one can be said to have any resemblance to reality.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I will do my best to answer based on my limited knowledge of Scottish Law

 

Thank you all for taking the time to reply.

 

Silverfox, that's the exact letter I was given.

 

I didn't complete my post earlier because I had to attend to my baby.

 

A lot of what happened yesterday was foggy and the security officers said different things about it as well.

 

One of them said I concealed the clothes, while another said I took them at the customer service desk. The area was deserted with only one cashier, I didn't want to hold up the line while I was looking for the receipt for the items I wanted to exchange, so I put my things on the desk and emptied my bag and basket, the cashier told me she could do an unreceipted exchange if I couldn't find it. Here is where I am confused as to how the clothes got into my bag as he claims I added it to the things I was refunding while the other said I concealed them. I know I'm rambling but I'm just remembering some details and I'm trying to process it myself.

 

This part requires examination. You have no idea of how they got into your bag? This may have been a simple error on your part. i.e, distracted.

I was told to admit to theft to avoid them calling the police which I did. They found the clothes with me anyway so it would have been hard to say otherwise.

 

But then they called the police anyway. How nice of them. What was the £95 for? Shopping?

 

My husband wants us to go into Primark to see the manager and explain I have no idea how it happened and perhaps have them review the cctv footage. He wants to do this for my peace of mind cos I've been in pieces since yesterday. Do you think this is a good idea? I now cringe at the thought of going to the shops talk less of primark.

 

Primark won't care which is why they have the security staff and RLP to do the dirty work for them

Re the caution, will it affect my chances of securing a job in the future. I plan to go bac theto work when my children are a bit older. I was formerly in customer service in the finance sector.

 

While I cannot be sure of where this stands in relation to criminal offences and a criminal record, you may need to explain your actions to any boss as your work is in the financial sector and they like their staff to be squeaky clean.

 

Will the police be contacting me regarding a fine?

 

If this was just a caution then it is unlikely but you will have to wait for them to decide

Also what effect will it have on my immigration applications when the time comes for the family to renew our visa. We are all dependants on my husband's work permit.

 

Minor crimes don't normally affect visas but the rules can change dependent on the mood of the minister at the time. You should disclose this anyway when it comes up for renewal

 

The most worrying is that of social service. Honestly I'm not sure if he did say so, but I've convinced myself overnight that he did otherwise why would he takes their details.

 

The police have a duty of care so they may contact SS but this is likely to be a simple follow up to ensure the chils is looked after properly. I think the police office saw something in your behaviour at the time to suspect you have post natal depression.

 

I am yet to go for my 6 weeks post natal check. I will discuss this with the Gp as I forgot so many things about yesterday and they are only just coming back to me. That being said, that might have been to the fact that I was very distraught.

 

Absolutely bring this up with the gp. once a diagnosis is confirmed, this will help you deal a bit better than you are now. I would be making an appointment before the 6 week check

 

So many questions I know, but I will be able to deal with it better mentally if I can get as much answers as I can.

 

This has never happened which makes it all the more worrisome.

 

I have tried to be as factual as I can based on the knowledge I have (not a lot)

 

Deal with yourself first, get sorted and then we can deal with RLP later.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Time is a great healer (as well as happy pills and therapy :madgrin: )

 

I know this will be hard for you for now but try and put it out of your mind. From what you say, the police have dealt with you and that matter may be finished.

 

RLP is easier to deal with so when the letters come, let us know and we can tell you to ignore some more.

 

My very best wishes. :-)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 4 weeks later...

Oh wow. Nice FAQs not withstanding they are total bowlarks.

I wonder if CAG are having a serious affect on their bottom line. I do hope so. :lol:

I also noted on the FAQs that they only process data whilst dealing with this claim then securely destroy it.

This is a serious divergence from their usual practice of storing peoples data on a 'dishonest persons database'

 

I would bet they can't justify it to the ICO as they have not (to my knowledge anyway) used the database to prevent

or detect crime which was the ONLY grounds they possibly had for storing the data.

 

I sound a bit like a broken record when I keep saying this. RLP cannot take anyone to court! Only the retailer can do this and they don't seem to bother anymore.

 

As for people offering advice on CAG, I have in my possession a letter from RLP which will amaze you when I find it.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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This letter perfectly sums up RLPs attitude to CAG.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Perfectly OK to continue ignoring.

 

The only time to respond is IF court papers turn up but to the best of my knowledge Primark have taken precisely zero people to court.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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  • 3 weeks later...

Having just read the document supplied by Ford, I feel this option should be made available to the whole UK, not just Scotland. By actively partaking in the course(s) that are offered and completing them, it will give you a greater insight into your actions and no criminal conviction which would have made it harder for you to get work in the future.

 

There are other benefits too. Anyone else who has been referred to diversion for shoplifting can be directed to CAG to show just how much power RLP have. Of course this matter is separate to what RLP may imply but in my opinion, an excellent option for you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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  • 9 months later...

Hi

Many thanks for coming back to let us know how things have turned out. I am so pleased for you that everything is working out. I will certainly link to your thread in the future if a similar situation happens to someone else.

 

You got the right help that was needed and the Scottish system should be copied elsewhere. Well done :-)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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