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    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
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Lowell claim form - old shop direct CAT debt ***Claim Dismissed***


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No need to be sorry. I don't know for sure about the covering letter. I'd probably just include your address, recipient address (1x copy to court & 1x copy to Carter), date, case number, case details....i.e. Lowel v. Bloggs..etc.

 

Then word it something along the lines of -

 

TO CARTER SOLICITOR

Dear Sir/Madam

 

I write to you further to the above matter.

 

Please find enclosed, by way of service, a Supplementary Witness Statement from the Defendant, together with exhibits, in response to the Claimant's Witness Statement dated 21st July 2015.

 

A copy of this Witness Statement has also been filed with the Court today.

 

Yours faithfully,

 

 

TO THE COURT

 

Dear Sir/Madam

 

I write to you further to the above claim.

 

Please find enclosed a copy Supplementary Witness Statement from the Defendant, together with exhibits, in response to the Claimant's Witness Statement dated 21st July 2015.

 

A copy of this Witness Statement has been served upon the Claimant.

 

Yours faithfully,

 

------------------------------------------------------------------------------------------------------

 

Don't forget any exhibits - is it just the returns documents/receipts? You could probably exhibit other material with regards the Consumer Credit Act and in relation to charges and PPI but it's a bit late in the day now and you'd need to be more specific within some of the points. The whole idea is just to get across the point about there being a dispute on the account and also to cast some doubt on the reliability of the evidence in support of the claim. Hopefully the judge is having a good day and decides to side with you more than might otherwise be the case.

 

Is your wife representing herself at the hearing?

 

Sham

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Ok, nice one. It sounds like you have a fair grasp on things and will give a good account of yourself. Don't try to appear too clever with the judge, just try to come across as genuine and sincere and you'll have a better chance of developing a rapport with the him/her. You'll be much more relaxed then.

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thats great. i have no problem with genuine and sincere. I have looked at lost of post with regards to lay representation so have no worries about it. will get these docs printed and sent.

 

I know your busy but skeleton argument has been mentioned a couple of times Im guessing that this is a document that I use to lay out the defence??

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No. 3 on the recon agreement - 39.7% APR. It says 33.865% further down. Use whatever you're comfortable with, but you should get away with using 39.7% as that's what it states on the agreement and you're not expert enough in these matters to distinguish between the meaning of the two...if you know what I mean. I haven't gone through the details close enough to distinguish the exact nature of each rates stated.

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thats great. i have no problem with genuine and sincere. I have looked at lost of post with regards to lay representation so have no worries about it. will get these docs printed and sent.

 

I know your busy but skeleton argument has been mentioned a couple of times Im guessing that this is a document that I use to lay out the defence??

 

Yeah, it outlines the basis of your defence. I don't think you'll need to get too detailed as the WS pretty much outlines the crux of your position. Have a read up on them - you've got best part of a week to prepare it, so plenty of time. I'm off out now but will pop back on here tonight for a while.

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Just got back in after a long family day out. Hope you managed to get everything sorted. I'll send you a copy of a skeleton argument tomorrow that was given to me by the claimant in the claim I went to court for. It will give you an idea of how to structure it and the sort if content that you should be thinking about putting in there. I wouldn't worry too much about this - you have a few days to get it sorted and I think you've laid out the pertinent points within your WS and you'll easily convey them to the judge on the day during discussions. Hopefully the fact that Carter isn't sending anyone will work in your favour.

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Yes, had a great day out once the rain stopped! I'm in Sunny Wales too :D

 

See below for an actual skeleton argument. I would think that they'll differ according to the circumstances around the claim, but it'll be a reference point for you. This one blew me out of the water. I was a bit naive with the whole process :!:

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shamrocker that is one heck of a skeleton argument. guessing i just need to fit it around my everything since the first letter from lowlifells..... no disrespect shamrocker. would andyorch or dx100 have anything to add here as you guys guided me through the first steps here??

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That skeleton was drawn up by a barrister who specialises in consumer credit matters. They weren't leaving anything to chance, it would seem! Just use the structure and general approach of the skeleton to focus in on the particular defence you're putting forward. Highlight the weaknesses of the claimant's evidence/witness statement and unpick the gaps - but also include your own strengths (dispute, insurance, charges, etc). Let the judge see that their claim is too full of holes to be granted in the current form, if at all.

 

Yes, definitely ask for some guidance from the other guys. I'm just a mere amateur at this. Ask some questions if you're stuck and also post the skeleton up for us to see and suggest possible improvements.

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Thanks shamrocker.

 

For the next installment. Had a letter from the courts today extending the time for the hearing from 15 mins to 90 mins and a "please note" saying that ....the case may be released to a different judge, possibly a different court.

 

Not sure whether this is a good or bad omen. Can carters change their mind and attend?????

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I'm not sure what's going on, to be honest, but it looks like your witness statement has had some sort of effect. I'd hazard a guess and say that it's either just standard protocol to state that the judge/court may change, but it could also be a case that Carter has suddenly decided that it's best to turn up. It's only likely to be a local 'rent-a-solicitor' - better to get someone to present their case than nobody at all. It doesn't change much anyway - they've still pursued a claim backed by zero evidence other than a crude account summary which you have unpicked and made look extremely dubious. It's up to them to explain how that document is solid proof that your account was in arrears by the amount they claim and also why there are strange goings on with the details on it.

 

How are you getting on with the skeleton argument?

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im quietly looking forward to Tuesday as a life experience.

 

Have never done anything like in the past and never had too has have paid all of my legitimate bills.

 

worst case have some installments to pay over how many years.

 

Skeleton argument is in the early stages and wont be as detailed as the one you posted( no wonder barristers charge so much. lol) not sure if i will post it till after the case is processed as dont want to give crappers the heads up but think that the gist of it will be re-visiting points already made.

 

may change my mind when i cant work it out. lol

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Fair point re posting the skeleton. Just keep your defence in mind when approaching things from now on, particularly the 3 points near bottom (proof of agreement, proof of total, proof of assignment). They've proved points 1 & 3 (I think)...but you can cast doubt on point 1 re agreement when doubting the accuracy of the account summary.....i.e. 1st payment made too early for an account opened 15th May. Don't dwell on it in discussions though as it'll appear as straw clutching. The key (in the skeleton and also in discussions on Tuesday) is to have a multi-pronged attack where they can't pin you down on one particular point, as you can always shift to another - but your focus all points to a lack of solid evidence put forward by the claimant.

 

In my own experience, I felt they twisted every possible angle in their favour, including things they had no right to. An example is the well known Carey case which provides authority that a recon agreement pre-April 2007 cannot be enforced by the courts and the debtor was under no obligation to make payment until the original was produced. The case means the onus is on the creditor to supply the original signed and fully compliant agreement or it cannot be enforced. They suggested that the onus was on me to prove that the original didn't exist. It can be daunting when you're thrown a 'curve-ball' - but a well thought out skeleton will help, and then you just have to stick to it and don't let them deviate you.

 

Another thing they threw at me was that they did not commit a breach not complying with the s.78 request as 'the agreement had ended'. It's an interesting interpretation.

 

Last bit of advice - if you get backed into a corner on any particular point, the barrister I was up against just said "I'm just throwing it out there" and moved onto a different but equally pertinent point.

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shamrocker so appreciate the benefit of your experience on this. if carters do send a person on Tues.... really think they are struggling..... whole debt including all of the "charges" are 1500 ish. i cant afford .... but will cost them more than what its worth.. ....... up to them.. i still know why we challenged this and stand by it!!

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