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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Order confirmation from Virgin via e-mail - is it legally binding/RESOLVED


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On 4 March I made an order with Virgin for an offer that was on to tempt previous subscribers back. It was for the Big Kahuna Movies and Sports for ~£66 per month for 12 months. We received the order confirmation and everything was great until it was installed yesterday. Last night I noticed that the movies and sports channels were missing. We received a second e-mail stating the the price was £49 + line rental, but never thought any more of it as it came to ~£66 (I'm saying approx as my partner is currently asleep and I can't access her e-mail).

 

My partner rang up Virgin as the account was in her name and asked for them to be put on and was told that the price would now be rising to nigh on £85, but it would be discounted to £66. When I got home from work I had a look at the account and it's showing ~£85 so I rang Virgin. I stated that I had the a confirmation order e-mail, that included the sports and movies only to be told that "because it's not on paper it's not legally binding" and that they had no record of the request for Sky movies, despite it being part of the deal.

 

Is this true, and does anyone have an e-mail address for someone higher up the food chain than the call centre, because they were completely unhelpful at best.

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Just to report I've had success with this, although it came about due to a call to customer services about something else, and I happened to mention the issue.

 

If you make an order with Virgin, keep the confirmation e-mail they send you as they've stated they have to honour anything send to confirm your order. They asked me to forward the e-mail to them (NOT the usual customer service address) and I was told they'd call me back within 48 hours, but I actually had the call within an hour (which actually impressed me as I expected to have to chase them up). They're now adding a massive discount to the account so that everything balances out.

 

Could one of the mods please change the title of my thread to resolved please.

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Could be Virgin Media finally getting their act together.

Had similar success myself last week, Lowered my package after the price increase letter and just kept

the broadband 100mb for £23.50, was billed twice at £33.50 and £5.00 for none dd and £10 for late payment.

 

After over an hour on the phone to some guy at customer services who tried to work out the overpayment I received

a call next day and everything was sorted out, even took off £15 for the none dd and late payment.

New bill just arrived and its finally correct even showing my £10 loyalty discount.

 

George

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