Help please with a Halifax loan PPI problem

[nallenrfd]

Hello to everyone,

 

 

I am looking for help regarding a claim I started in January regarding a PPI policy I knew had been missold on a loan taken out in 2002.

 

 

I rang Halifax initially and once past addresses etc were given I was found on the system.

They sent a questionaire and I completed it.

Then about a week ago a Halifax employee called and asked a few questions regarding other loans I had held.

 

In total 7 loans, over an 11 year period from 96 to 2007.

Constantly rolling them on.

The Halifax employee said 4 of the loans had PPI which prompted me to do an information request.

I got back 6 standard letters with individual loan numbers on stating

 

" Subsection 77(3) of the Act provides amongst other things that section 77(1)

does not apply to an agreement under which no sum is, or will or may become, payable by the debtor.

 

 

The above loan was repaid on xx.xx.9x this means no sum is, or may become payable by the debtor

and therefore the bank is under no requirement to provide a copy of the agreement,

any document referred to in it or a statement of account"

 

Two of these had details attached though, showing no PPI taken.

One has details attached showing single premium PPi taken out without my consent.

Three have no information attached at all and the last loan,

the one that prompted the claim is not mentioned at all?

 

My questions are,

do I need to do an SAR for the full details?

 

 

And if/ when they come back to me,

what course of action do you advise?

I havent a clue how to work out what is owed.

 

 

The PPI shown on the agreement from 1997 they did send is @ £1000 plus over £320 in interest.

And the last loan in 2002 is over double that.

The last loan taken out was only available IF I took out the PPI at the time.

 

 

Am I right in thinking that conversations were recorded by 2002?

I said point blank it was not required but was told "no PPI no loan."

 

All the policies were mis sold as I have serious health problems starting well before the loans were taken out.

I have had months off work at a time, plus long stays in hospital throughout my adult life.

I am now registered disabled and the worry of doing the wrong thing is not helping at all.

 

Any help or suggestions welcome,

 

 

I just want recompense for the money I paid out upto 18 years ago.

 

 

Sorry for the long winded story,

 

 

moderators do edit or delete as you see fit.

 

 

Thanks in advance

[dx100uk]

welcome aboard

 

 

you need to sar them

a section 77 CCA is as they say no good.

 

 

once you have the info.

 

 

if all of these were in a refinanced 'chain'

 

 

I would be inclined to fill out the FOS CQ here [ http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html ]

 

 

and read link 1 below to work out your expected redress.

 

 

the spreadsheet is at the end.

 

 

as said

if they were all a chain you only need ONE spreadsheet

 

 

dx

[nallenrfd]

Thankyou very much dx.

 

I have now completed a template SAR leter with all my past addresses and current details plus the loan agreement numbers.

The £10 cheque is enclosed as well, is there anything else before I seal it? Can I also confirm the address to send the request to

 

Halifax PLC

Trinity Road

Halifax

HX1 2RG

 

I will now complete the Questionaire you sugested and send it to the Halifax as well.

Is it then a case of wait until they get back to me?

 

Thanks again

[dx100uk]

include but not limited too the reference account numbers.

 

 

please don't adapt the SAr too much.

 

 

don't forget to include a copy of your say CTAX current bill

 

 

as proof of where and who you are now

[Bazooka Boo]

Having just done a PPI reclaim for my mother, who had no idea she even had it!, I have to say Halifax

are extremely good at coughing up, (surprisingly) Sent a SAR off in October, then sent off the claim in December, and the cheque arrived last week, a nice four figure sum.

 

Halifax have their own PPI reclaim form to fill in, I'll see if I can find the link, but it's on their website...

 

Here it is, the link is on this page.... http://www.halifax.co.uk/contactus/how-to-complain/complain-about-ppi/default.asp

[nallenrfd]

Cheers Bazooka Boo and dx

 

Ok have now included acopy of my council tax bill, is the address above the correct one? I want to post today recorded delivery

 

Was your claim with the Halifax quite complicated or straightforward Bazooka? They could offer me absoluely anything as I dont know where to begin

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?9-Halifax-Bank-and-Bank-of-Scotland

 

 

each named bank has its own forum on cag

 

 

at the start are all the details in the yellow stickies.

 

 

dx

[nallenrfd]

Thanks again dx.

 

 

SAR Letter now posted to HBOS at Leeds. I will just wait for the information now.

 

I have looked at the spreadsheet and may need a few pointers once I have all the dates etc.

 

 

regarding what to do with loans that are settled with new loans and when they swap from having PPI to not having.

 

 

Would it be ok to contact you again when I have the info?

 

Regards

[dx100uk]

ogcourse that's what this thread is for

 

 

go read link 1 below.

 

 

you'll get the idea

 

 

even if the refinancing loan did not [itself] have ppi

 

 

ppi would have carried over into in through the settlement payment of the previous loan.

 

 

unless a rebated was issued

 

 

and only the statements will show that, or the agreements.

[nallenrfd]

Cheers dx, I have made a small donation through paypal. Hopefully when Halifax give me my money back I can donate a little more!

[Bazooka Boo]

Was your claim with the Halifax quite complicated or straightforward Bazooka?

 

It was extremely easy and very straightforward, no arguments, no ''We don't agree it was miss sold'' etc, simply, it was a very quick painless, OK here is a figure we are prepared to pay you, I have absolutely NO IDEA why anyone would ever want to throw money away at these fleecing PPI claims companies, there is absolutely no need.

 

Mum was happy, although I did say it realistically might be more, but no, she was very happy and is going to buy

some new furniture for the conservatory!

[nallenrfd]

Hi again,

 

Well today I have received an offer letter from Halifax. just under £3500.

 

Firstly a thank you to CAG for giving me the nerve to make a claim.

 

Secondly there is an issue with the final offer.

They have omitted one loan from the calculation completely, i had 7 loans in total.

They have sent the offer with only 6 listed.

They have also altered the original 4 loans with PPI I was told about to 3.

 

 

The strangest thing is the only details I had and started my claim with is the loan they now say doesnt have PPI,

but when I originally contacted Halifax the lady confirmed it had PPI and started my claim.

 

 

It was 3 weeks later someone called me and said there were 4 loans in total with PPI.

 

I called the unhelpline today and struggled to make the person understand,

they kept saying you have never made a claim on the missing loan but I said I only started a claim on 1 loan,

your colleague has found the others.

 

 

He eventually hung up on me so I called back and started 3 complaints.

 

1. The loan not being included in the calculation

2. The loan I started the claim with not now having PPI when I was told it did have

3. Being hung up on by a call centre person who couldnt understand what I was saying

 

Enough of the rant, my questions.

 

Can I accept this money and carry on claiming when I get my SAR paperwork back?

 

Do the banks not pay any amount over the PPI plus interest in way of apology? ie. An additional amount for inconvenience?

 

Can I claim postage, SAR request £10 etc. back? I know its petty but after today I want my pound of flesh.

 

Did they record conversations in 2002?

 

Most importantly,

I was under the impression that all of a single premium policy would be refunded,

I paid over half the payments before the loan was rolled into a new loan.

They have shown no rebates in their offer.

 

Thanks in advance

Edited February 25, 2015 by nallenrfd
Spelling

[dx100uk]

I'd await the reply to the complaints

 

 

I'd also suggest you're not in a position to accept or refused fully until YOU get the info via the sar.

[nallenrfd]

Hi dx,

 

You are the voice of reason again, I am just so angry today.

 

 

Being talked to like a child when they are the ones talking nonsense is hard to take.

 

I have only just sent the SAR this week so if it takes 40 days their offer wiill automatically have paid out according to their letter.

 

Hence me asking if I can take this money and carry on fighting or do I have to refuse the offer on the grounds of the complaints and awaiting the SAR?

 

I am not a wealthy person and £3500 is a large sum at the moment,

 

 

I dont want to jeopardise anything but the numbers are wrong as even if the missing loan has no PPI

 

it would still affect the calculations in my favour.

 

Your thoughts are appreciated

[dx100uk]

they are aware of your complaints

 

 

I cant see any point in you actively accepting or refusing the offer

 

 

let them choose.

 

 

if/when you get the £3500 it would not jeopardise your future claim.

however specifically accepting it would be a bad move IMHO.

[nallenrfd]

Ok cheers, I will give themm a week or so.

 

Thanks

[dx100uk]

they have 8 weeks [56 days]

 

 

dx

[nallenrfd]

Today's twist.

 

 

The cheque has arrived.

 

 

The day after the offer letter and me complaining the figures are not correct immediately by phone a cheque arrives.

 

 

It is incorrect but should I bank it and wait for the difference once I have the Sar results?

 

 

The final amount will be higher as they have left a loan off their calculations.

[Bazooka Boo]

IMHO I would not bank it just yet, keep hold of it yes just hold off banking it until you get some answers to your questions,

and the SAR..