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VISA Dispute


flynnsmum123
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hey not sure if i have put this in the correct section but here goes nothing.

 

i contacted by bank because i was dealing with another matter that needed me to go through statements since i first opened the account

 

 

and i noticed sporadically payments coming out via my card which i never authorized or had a connection with any branch of the company thats taking them.

 

i got in touch with the bank this morning and they said because its over 120 days

i'd have to print out all my statements which is going to cost me money

i can't afford since i'd have to go to the library and pay for them or pay for them from the bank,

both would be £10 round trip on top of whatever they statements cost me.

 

after having a look around online to see if there was anything regarding this sort of thing,

 

 

ive seen a few articles that say the 120 days start when i realize the problem which would have been saturday or sunday.

 

 

bank still adament that the 120 days are from the date of the transaction.

 

just want to be sure that the 120 days from realizing the problem is right before i go contacting the ceo....again.

 

TIA

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Send them an SAR - you get everything for £10

 

Read our customer services guide if you are going to call them again

 

Which bank?

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