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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
    • Thanks Man in the Middle and everyone it's greatly appreciated form was filled in online yesterday now just have to wait and see
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Phone lost on way to repair shop


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Looking for some advice on what my rights are...

 

about 6 weeks ago i smashed my phone screen, and as i didn't have insurance found a repair company that would replace it. I paid them a small deposit and they arranged for a UPS courier to collect it from me and take it to their shop. Before it got to the shop the phone went missing (I assume stolen as they told me they found the empty box). UPS were investigating it, and told me i had to communicate with the repair shop directly and not them since they are the UPS customer and not me. So it's now way over the time limit UPS state they will investigate, but they wont tell me anything. Every time I call the shop they just tell me they haven't heard from UPS and can't do anything for me until they do.

 

So my question is are the phone shop responsible for compensating me or replacing my phone? I feel like i'm being fobbed off every time i call but it's difficult without knowing my rights. Can anyone help? Thanks

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It went missing on 21st March and UPS started investigating it the following week as I understand. I have been calling the repair shop roughly twice a week as they have not communicated with me at all about it. I last spoke to them about a week ago when they told me they should have an answer for me by Monday 5th at the latest bu they haven't been in touch.

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More than enough time to comply with UPS lost package procedures. Ask the repair shop for the UPS reference number and then consider a MoneyClaim for the value of the phone.

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Elite Phones and Computers based in Manchester. They have a lot of bad reviews online but because we went through a third party to find them we didn't see them. I did see that UPS say up to 10 days for an investigation, but when i told the repair shop they told me it's actually up to 28 days. I did point out several times that that's not what UPS website says but they just kept repeating the 28 days line... which we are now over anyway. So far have only spoken over the phone with them, although did get them to email me so that I had in writing that they were dealing with it.

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This shifting of the burden on to the shoulders of the party who is officially "the customer", is a great trick for keeping out of trouble.

This kind of practice has been common with couriers, restaurants "you were only a guest - you didn't actually pay for the meal.), holiday companies ("... only the party leader can make a complaint ...") etc.

 

This stuff still goes on even though it is 15 years since the Contracts(Rights of Third Parties) Act 1999

 

Right of third party to enforce contractual term.

 

(1)Subject to the provisions of this Act, a person who is not a party to a contract (a “third party”) may in his own right enforce a term of the contract if—

(a)the contract expressly provides that he may, or

(b)subject to subsection (2), the term purports to confer a benefit on him.

(2)Subsection (1)(b) does not apply if on a proper construction of the contract it appears that the parties did not intend the term to be enforceable by the third party.

(3)The third party must be expressly identified in the contract by name, as a member of a class or as answering a particular description but need not be in existence when the contract is entered into.

(4)This section does not confer a right on a third party to enforce a term of a contract otherwise than subject to and in accordance with any other relevant terms of the contract.

(5)For the purpose of exercising his right to enforce a term of the contract, there shall be available to the third party any remedy that would have been available to him in an action for breach of contract if he had been a party to the contract (and the rules relating to damages, injunctions, specific performance and other relief shall apply accordingly).

(6)Where a term of a contract excludes or limits liability in relation to any matter references in this Act to the third party enforcing the term shall be construed as references to his availing himself of the exclusion or limitation.

(7)In this Act, in relation to a term of a contract which is enforceable by a third party—

 

  • “the promisor” means the party to the contract against whom the term is enforceable by the third party, and
  • “the promisee” means the party to the contract by whom the term is enforceable against the promisor.

 

 

If you think that UPS are a more vulnerable or accessible target, then go for them and refuse to be brushed off and referred to the repairer. - Or you could attack both.

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Latest update is UPS are telling me that the claim the repair shop put in was not approved due to being improperly packaged - it wasn't. They apparently sent a letter to the repair shop to let them know this on 31st March.

 

So I guess the phone shop have been fobbing me off, telling me UPS haven't got back to them so that they don't have to deal with it. They have previously said to me over the phone that if UPS do not approve the claim then they don't actually have to compensate me - surely that's not true?

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Hi deborahjane

 

How was the phone packaged? UPS are saying it was poorly packaged, they found the empty box, it sounds pathetic on the part of UPS, it sounds like it was stolen/lost in their care.

 

Firstly write a Formal Letter of Complaint , mark it as such. Explain what's happened (pick up phone deliver to shop), how they have let you down (lost phone) and what you want them to do (compensation).

Make sure you read Bankfodder's post - '7'.

 

 

Send it to:-

 

Ms Cindy Miller

President

UPS UK

[email protected]

 

 

I think the shop have been foolish in not being totally upfront with you, telling you what UPS were saying ref 31st March. You should definitely get the deposit back and claim compensation.

 

The Supply of Goods and Services Act (1982) applies.

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