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hi all,

my wife and daughter both have vodaphone contracts.

 

daughter has about 10mths left,

 

wife about 15mth.

 

they have had nothing but trouble with signal and a numerous amounts of calls to vodaphone.

 

they were constantly losing signals and being cut off mid call.

 

daughter was losing wifi signal sitting 15 feet away from box and not always knowing it

and a couple of times had 50 and 60 pounds added to her bill for internet use.

 

when she phoned them they said they would sort out the signals for them both but nothing changed.

 

phoned again and they said it must be the phones. i have the same one on t.mobile and have never had a problem. took them both back to apple and got them changed but no difference. when my daughter phoned again they advised her to upgrade her contract from £33 to £47 which would give her more internet and 4g.she paid that for 6mths or more and in that time was still useless and never got 4g at all.

 

when she phoned again recently she was told that her iphone 5 was not compatible with 4g which is total rubbish also. that was the final straw for my wife and daughter and they have both now gone out and got contracts with someone else and have not had a problem in the last 2 weeks. can they get out of them contracts as they was not getting the service they were paying for.if not is there anything they can do.

 

regards gripper.

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Hi gripper

 

Welcome to CAG

 

We have a very good Vodafone Rep on this site who can look into the matter for you. If you can let us know how the matter is resolved.

 

We advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGlink31.gif Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and he'll get back to you as soon as he can?

 

CAG.

 

DX SITETEAM

 

Spaces added to paragraphs.

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hi rebel11,

dont worry will definately let you know the outcome. looking at getting these cancelled as the only option really as the service has been disgusting to say the least and the people at vodaphone that my wife and daughter have spoken to have done nothing but fob them off and have not really got a clue. the only awkward thing is is how far will my family members go. if it was me id go all the way. we are talking over 1k here i think for both contracts left to run that they are no longer using. we,ll see. lee from vodaphone is phoning me today between 2.30 and 7.30.

thanks gripper.

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Hi gripper180

 

Look forward to the update.

 

hi rebel11,

dont worry will definately let you know the outcome. looking at getting these cancelled as the only option really as the service has been disgusting to say the least and the people at vodaphone that my wife and daughter have spoken to have done nothing but fob them off and have not really got a clue. the only awkward thing is is how far will my family members go. if it was me id go all the way. we are talking over 1k here i think for both contracts left to run that they are no longer using. we,ll see. lee from vodaphone is phoning me today between 2.30 and 7.30.

thanks gripper.

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  • 2 weeks later...
  • 1 month later...

ATTEN LEE PLEASE.

 

hi lee,

its been a while since we have heard anything and i appreciate how busy you must be with vodaphone problems but my wife has paid another £126 since bringing the problem to light. my daughter has had a letter from ardent credit services to pay !08.76 which i believe they are taking £5 a week. or £329.03 to cancel early. this is not agreeable so need to know what you are doing about it.

 

regards bob.

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  • 2 weeks later...

hi all,

had a couple of calls from lee about 2mths ago and posted another message last week but no replys.. since posting this my wife has paid another £126 and my daughter had letter from ardent credit services asking for £329 for 2 phone contracts that are still not being used because their crap. can anyone suggest what to do next as before we know whats happening these contracts will have been paid up for a useless service.

any help would be appreciated. regards gripper.

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hi all,

just to let you know whats happened so far. lee (vodaphone rep) has sorted out the cancellation of my wifes contract for an acceptable fee which my wife was happy about. so i thank lee for that. hope you can do similar for my daughters contract.

thanks bob.

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  • 2 weeks later...
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