Kwikfit alignment never made

[chriz1]

Hi,

Just thought I'd share my experience with Kwikfit Center local to me in west wales, basically I took my bmw there for a hunter 4 wheel alignment this is meant to be an all singing and dancing alignment adjusting everything possible not just toe angle but camber castor etc.. After I had just fitted £400 worth of front tyres so wanted the alignment spot on

Anyway took it there one evening about 530 they were quite busy but was assured they had to time to do it before they closed at 6pm

Waited a bit before the car was taken on the ramp, fitter comes back yep all done for you that's £34.95 gave me invoice and printout of before and after.

That evening I looked at the printout to discover the left aphand front and rear camber had not been adjusted and was still in the 'red' when correct settings show green.

So took it back next morning guy on desk explains it will be £19.95 pre adjustment for camber I told him this is what I wanted to start with anyway off he went.

Only to return 20mins later to say that whoever did it the previous day put the wrong settings in the computer so set my alignment up wrong but he will fix it now.! So what was the printout he gave me off then a random one he had living about no doubt!!

An hour goes by and he returns to say the tie rod ends are totally seized solid,bearing in mind these were supposed to have been adjusted yesterday, when I asked how this could be as they were only turned yesterday not even 24 hrs ago actually, he started to stutter and say oh well he must have turned them but because he had the wrong settings didn't need to go that far!! Absolute bull**** and the look on their face was a picture as they knew they had been caught out! So anyway another hour past and they claimed all done but looking at the printout it showed the camber just as before hadn't been touched and they said they can't adjust this which Is the reason why i went there in the first place!

By this time as I has my young daughter with me I left before I lost my temper which I'm glad I did.

I therefore had no confidence in what was done with my car and wasn't sure if it was correct so drove 40 miles to a specialist independent tyre specialist that uses the exact same machine.

I explained what had happened and they put it on their ramps with weights added to the car to simulate a load and then setup the rear first which would then be able to work the front alignment out which he did all in about 20 mins and yep you guessed even after the second visit to Kwikfit still wasn't correct this cost me £60 so not only did I have to pay £34.95 for Kwikfit to set my car up wrong I then had to pay £60 to fix their problems!

So angry at myself that I used them!

[CraigMcK]

Get a report from the second one and claim your money from kwik fit

[citizenkain]

kwikfit seem to have a bad rep if you read these pages,dont think I would ever go there!

[JoeyJoeC]

There are even ex-employees that have come here and told people to avoid them! They are literally told to charge as much as they can for little to no work. ****.

[f16]

chriz1

If you paid by Credit card you might be able to use Chargeback !!!!

[i hate bailiffs]

chriz1

If you paid by Credit card you might be able to use Chargeback !!!!

 

Also debit card!!!

[chriz1]

Also debit card!!!

Thanks guys, I have emailed them to see what they have to say etc, but nothing back, yes I used my debit card for the purchase, safe to say I will never use them again nice expensive kit but they haven't got a clue how to use it!

I'd just fitted brand new Goodyear tyres and if I hadn't gone back the second time they would have been chewed to bit in a few thousand miles

[rebel11]

Just some Info on Chargeback:- http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback