Thanks guys, I have emailed them to see what they have to say etc, but nothing back, yes I used my debit card for the purchase, safe to say I will never use them again nice expensive kit but they haven't got a clue how to use it! I'd just fitted brand new Goodyear tyres and if I hadn't gone back the second time they would have been chewed to bit in a few thousand miles

Hi, Just thought I'd share my experience with Kwikfit Center local to me in west wales, basically I took my bmw there for a hunter 4 wheel alignment this is meant to be an all singing and dancing alignment adjusting everything possible not just toe angle but camber castor etc.. After I had just fitted £400 worth of front tyres so wanted the alignment spot on Anyway took it there one evening about 530 they were quite busy but was assured they had to time to do it before they closed at 6pm Waited a bit before the car was taken on the ramp, fitter comes back yep all done for you that's £34.95 gave me invoice and printout of before and after. That evening I looked at the printout to discover the left aphand front and rear camber had not been adjusted and was still in the 'red' when correct settings show green. So took it back next morning guy on desk explains it will be £19.95 pre adjustment for camber I told him this is what I wanted to start with anyway off he went. Only to return 20mins later to say that whoever did it the previous day put the wrong settings in the computer so set my alignment up wrong but he will fix it now.! So what was the printout he gave me off then a random one he had living about no doubt!! An hour goes by and he returns to say the tie rod ends are totally seized solid,bearing in mind these were supposed to have been adjusted yesterday, when I asked how this could be as they were only turned yesterday not even 24 hrs ago actually, he started to stutter and say oh well he must have turned them but because he had the wrong settings didn't need to go that far!! Absolute bull**** and the look on their face was a picture as they knew they had been caught out! So anyway another hour past and they claimed all done but looking at the printout it showed the camber just as before hadn't been touched and they said they can't adjust this which Is the reason why i went there in the first place! By this time as I has my young daughter with me I left before I lost my temper which I'm glad I did. I therefore had no confidence in what was done with my car and wasn't sure if it was correct so drove 40 miles to a specialist independent tyre specialist that uses the exact same machine. I explained what had happened and they put it on their ramps with weights added to the car to simulate a load and then setup the rear first which would then be able to work the front alignment out which he did all in about 20 mins and yep you guessed even after the second visit to Kwikfit still wasn't correct this cost me £60 so not only did I have to pay £34.95 for Kwikfit to set my car up wrong I then had to pay £60 to fix their problems! So angry at myself that I used them!

But do the insrance company need her say so to close the claim? they are saying they do but when i rang yesterday the lady on the phone said she will pass a note onto her team leader to close the case,im getting 2 different rules from the same insurance company and dont know where i stand. Im just worried i will lose my hard earned NCB for a claim that neither party are claiming for...

Hi all a Q for you all if you can help me, ive recntly had an incident on Sunday where a woman squeezed through a gap that wasnt there causig a small scratch to my rear arch i tyold the lady give me a fiver for paint and say no more she refused and said go through insurance so i phoned mine (swiftcover.com)up told then what happened,they opened a claim against her,in the meantime i have spoke to the woman we have agreed to drop the claims to save hassle and sort it privately,i told my insurance this and they said they need conformation from her so needs to ring mine up and say its sorted.I asked her to do this but she said i wouldnt bother just leave it which says to me she hasnt rang her insurance in the first case or she would want to get it sorted too. she agreed too ring them and tell them in the end but she hasnt done and i get the impression she wont either My renewal is due at the end of the month and from the original quote for renwal has gone up £200 and i have lost all my no claims off seven years due to this. Just wondering if you can advise me on what i can do and where i stand can i close a claim whats the procedure ? Thanks all