My Sister And Wescot

[woodpecker01]

My sister had problem paying her BT bill of £300.00, On Friday she phoned BT and said she wants to pay the bill and be re-connected, She was told that her account had been passed to a DCA and they gave her the number to call, BT also told her they can re-connect her once the DCA confirms the debt is paid.

 

She phoned the DCA and found Wescot on the other end of the phone, Wescot told her that she has had other debts with them which are all paid, (Must be on file).

 

My sister decided not to give them the £300 in one lump but offererd to pay £50 per week, Wescot agreed and said that they will send out a confirmation letter in the post.

 

My sister received the conformation letter Saturday morning but was shocked to see that the debt had been increased to £618.00, I told my sister that Wescot must of added a charge.

 

Can anyone tell me if my sister can claim back this charge and all charges on exsisting debts that my sister has had with Wescot, If so would she send a Data Protection Act or a CCA to Wescot, Help wording them would also be appreciated.

[nathal]

I cant understand what the extra charge is for, or if it is an outstanding bill

 

if it is another bill then it should have been sent separately

[nathal]

If your sister can pay this bill in installment, maybe it would be better to send payments to bt with a covering letter setting out payment plan

[woodpecker01]

All I can think of is that Wescot has charged my sister for taking over the debt from BT, When my sister phoned BT on Friday they refused to take payment and told her to contact the DCA.

[nathal]

write to wescot asking them to CEASE and DESIST from collecting monies on this account as you would like to deal with the original creditor.

[woodpecker01]

I have just phoned my sister and told her to write to westcot telling them that she will be paying the debt direct to BT, She said BT refused to take any money and said she has to pay direct to the DCA, I told her BT can`t refuse payment, I advised her to pay BT using the payment slip or BT payment card.

[djweeble]

I told her BT can`t refuse payment, I advised her to pay BT using the payment slip or BT payment card.

 

Nice one, as I've said on here a few times with other companies, what are they gonna do ? pay it back

[Spidee9]

I had a small debt a couple of years ago that went to Westcot they were that rude to me I ignored them and sent payment direct to the creditor via payment slip and didn't hear from Westcot again. Probly worth sending Westcot a CCA letter to cover yourself.

[tevion]

My sister had problem paying her BT bill of £300.00, On Friday she phoned BT and said she wants to pay the bill and be re-connected, She was told that her account had been passed to a DCA and they gave her the number to call, BT also told her they can re-connect her once the DCA confirms the debt is paid.

 

She phoned the DCA and found Wescot on the other end of the phone, Wescot told her that she has had other debts with them which are all paid, (Must be on file).

 

My sister decided not to give them the £300 in one lump but offererd to pay £50 per week, Wescot agreed and said that they will send out a confirmation letter in the post.

 

My sister received the conformation letter Saturday morning but was shocked to see that the debt had been increased to £618.00, I told my sister that Wescot must of added a charge.

 

Can anyone tell me if my sister can claim back this charge and all charges on exsisting debts that my sister has had with Wescot, If so would she send a Data Protection Act or a CCA to Wescot, Help wording them would also be appreciated.

 

invite them to take you to court so they can explain extra costs to judge.

have you considered a cable service phone company.

[shywazz]

Do carry on making payments to BT not westcot, for a £40 bill there invoiced me £200+ i wrote to the company that i owed the monies to, and there accepted the payment straight away, and no costs from Westcot either.