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Free toolkit for Scottish homeowners with property factor disputes


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Govan Law Centre has published a free tookit for Scottish homeowners who are unhappy with the service received from their property factors (property managers).

 

The free toolkit, supported by the Esmee Fairbairn Foundation, explains the rights of customers in relation to the relevant law - including the Property Factors (Scotland) Act 2011, which was drafted by GLC for Patricia Ferguson MSP - the registration process for property factors, the statutory Code of Conduct, and the new dispute resolution procedure in Scotland.

The toolkit includes illustrative letters of complaint and step-by-step help on how to complete an application to the new Homeowner Housing Panel, with common examples.

 

GLC had spearheaded a campaign over a number of years to regulate the property management industry in Scotland, and provide a consumer-friendly form of alternative dispute resolution for homeowners that had 'legal teeth'.

 

GLC Property Factor Toolkit is available here (opens as PDF).

 

http://govanlc.blogspot.co.uk/2013/11/glc-publish-free-toolkit-for-scottish.html

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