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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
    • Thanks Man in the Middle and everyone it's greatly appreciated form was filled in online yesterday now just have to wait and see
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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13th October, took iPad into Kendal store with wifi hardware fault. Assistant very knowlegable and agreed that it seemed to be hardware.

Said I wanted to claim under SOGA as iPad 17 months old and wifi chip problems are a known fault and connected to upgrade to IOS7.

ipad sent off and went today (30/10/13) to collect. Letter with iPad saying could not find fault - Pardon? Ok, lets have a look at it now - iPad completely dead and would not even turn on. Plugged into charger etc - nothing, completely dead.

Store said will send back again and it will be collected in 7 days time (06/11/13)

I don't think this is acceptable and I think I made a mistake in purchasing from store rather than direct from Apple.

My wife's birthday is next week and I was about to buy an iPad from the store. Can anyone give me any reason why I should do this rather than from Apple direct?

Overall, I feel that PC World has reasonable staff but is let down by its systems and policies. Not as good as Comet, who were there before.

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You need to give the store adequate opportunity under soda to rectify the ossue.

 

Repair > replace > refund

 

You could go through apple direct but you'd pay a lot more and wait till you face their customer service. ....

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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But the question is, how long is reasonable? They've had it once and it's come back worse than when it went. It went away with the Wifi not working and came back completely dead.

It does raise the question as to the advantage of dealing with a local store rather than buying online. Unfortunately it has been my recent experience that online companies (especially Amazon) are better at sorting out problems than local stores.

I used to own a camera store so have seen the other side of things, but when something went wrong we would then pull out all the stops to get it right the second time. What wound me up was the fact that my iPad is now going to sit in the store until next Wednesday! (i.e. a whole week) before even going away.

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But the question is, how long is reasonable? They've had it once and it's come back worse than when it went. It went away with the Wifi not working and came back completely dead.

It does raise the question as to the advantage of dealing with a local store rather than buying online. Unfortunately it has been my recent experience that online companies (especially Amazon) are better at sorting out problems than local stores.

I used to own a camera store so have seen the other side of things, but when something went wrong we would then pull out all the stops to get it right the second time. What wound me up was the fact that my iPad is now going to sit in the store until next Wednesday! (i.e. a whole week) before even going away.

 

I would say reasonable is two times, maybe three at absolute most. Remember, this is a massive company and they dont really care about what happens after they sell you an item at an inflated price and pressure you to buy a worthless warranty.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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To be fair, the price was ok, Apple seem to be able to prevent discounting on it's products, and I didn't buy the warranty. The only warranty I would consider is Applecare.

Not sure if anyone from PC World is reading this but you've got a lot right, your staff are better than Dixon's used to be (possibly not a high bar to jump!) and your products are well displayed and priced. You really do need to sort out the aftersales care though and an online tracking service would greatly improve your offer.

I work in the public sector and we are constantly looking at our service levels - we simply wouldn't get away with this.

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Why would you buy any warranty? THey are all worthless unless it covers FULL accidental damage. And even then, you should only pay for the accidental damage cover and nothing else. SOGA is pretty comprehensive.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Well, it's my wives birthday this week and I want to buy her an internet radio. Before this experience I would have bought it from the local store - PC World in this case - as I do like to support local bricks and mortar stores. The radio is there at £10 more than Amazon.

But now, I can't see what the £10 is for. Amazon have always given me great customer service and perhaps this is one of the reasons that the high street is dying?

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Nah. Pc world are notorious for overcharging. Same as maplin.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Sorry, don't agree. Stocking items on the high street costs money and sometimes it's more important to be able to buy something quickly. I don't think that a £10 premium is bad on a £129 radio - BUT the service needs to be better! And that's where PCWorld are missing the point.

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Sometimes it is important to buy things quickly. But geting an internet radio, camera, telescope etc etc isnt really important. As i said, the main retailers put a massive markup on their items as they cater to the 'i want it now' crowd, when you can get the same item much cheaper from the likes of amazon. And use the free next day delivery.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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