Sorry, don't agree. Stocking items on the high street costs money and sometimes it's more important to be able to buy something quickly. I don't think that a £10 premium is bad on a £129 radio - BUT the service needs to be better! And that's where PCWorld are missing the point.

Well, it's my wives birthday this week and I want to buy her an internet radio. Before this experience I would have bought it from the local store - PC World in this case - as I do like to support local bricks and mortar stores. The radio is there at £10 more than Amazon. But now, I can't see what the £10 is for. Amazon have always given me great customer service and perhaps this is one of the reasons that the high street is dying?

To be fair, the price was ok, Apple seem to be able to prevent discounting on it's products, and I didn't buy the warranty. The only warranty I would consider is Applecare. Not sure if anyone from PC World is reading this but you've got a lot right, your staff are better than Dixon's used to be (possibly not a high bar to jump!) and your products are well displayed and priced. You really do need to sort out the aftersales care though and an online tracking service would greatly improve your offer. I work in the public sector and we are constantly looking at our service levels - we simply wouldn't get away with this.

But the question is, how long is reasonable? They've had it once and it's come back worse than when it went. It went away with the Wifi not working and came back completely dead. It does raise the question as to the advantage of dealing with a local store rather than buying online. Unfortunately it has been my recent experience that online companies (especially Amazon) are better at sorting out problems than local stores. I used to own a camera store so have seen the other side of things, but when something went wrong we would then pull out all the stops to get it right the second time. What wound me up was the fact that my iPad is now going to sit in the store until next Wednesday! (i.e. a whole week) before even going away.

13th October, took iPad into Kendal store with wifi hardware fault. Assistant very knowlegable and agreed that it seemed to be hardware. Said I wanted to claim under SOGA as iPad 17 months old and wifi chip problems are a known fault and connected to upgrade to IOS7. ipad sent off and went today (30/10/13) to collect. Letter with iPad saying could not find fault - Pardon? Ok, lets have a look at it now - iPad completely dead and would not even turn on. Plugged into charger etc - nothing, completely dead. Store said will send back again and it will be collected in 7 days time (06/11/13) I don't think this is acceptable and I think I made a mistake in purchasing from store rather than direct from Apple. My wife's birthday is next week and I was about to buy an iPad from the store. Can anyone give me any reason why I should do this rather than from Apple direct? Overall, I feel that PC World has reasonable staff but is let down by its systems and policies. Not as good as Comet, who were there before.

Good point! Just before I sign off and go to bed..... Have just checked the Egg site for info about the card. The current interest rate is 16.9%, but it points out that this is variable depending upon the customer. If I tell; you that my current rate is 10.9% then it does give you an idea of the level of credit risk that I have been assessed at. It all bears out the point that this purge is partly about risk but mainly about profit. Their press statement is simply dishonest.

The truth is that the majority of businesses would benefit by losing their bottom 7% of customers. (Which is what Egg reckon they are terminating) As a businessman myself, the reason I don't do this is because of the effect it would have on the remaining 93% Egg deserve to have some publicity over this. 160,000 card holders is a lot of people to upset. Bear in mind that each of these will probably share the news with the family and perhaps over 1 million people are going to lose any illusions that they had about the nature of this bank. I'm going to be interested to see just how much of a storm they will have over this. The irony is that there are much better ways to approach this issue, it's got all the hallmarks of a beancounter unfettered by a decent PR dept.

You know, I don't actually mind if they say that they want to concentrate on the most profitable accounts. But I DO object to them saying that they are weeding out the risky accounts when they are actually terminating the risky accounts AND the low earning accounts.

Just for your information. I had a similar issue about 12 years ago. I had a loan set up with Direct Line (to buy a motorbike) and, after initial acceptance, it was declined. I then bought the bike with a standard HP which was more expensive. I found out that the Direct Line loan was declined because of an innacurate credit report due to a resolved dispute with BT. My solicitor reclaimed the difference between the 2 loans. Unfortunately I can't remember whether the money came from BT or Experian.

I've been an Egg cardholder for about 5 years. In that time I've never used more than around 60% of my credit limit of £10,000, never missed a payment and for the past year have been around 10% of my limit and paid off the full balance every month. I have no other card debts save for just over £2,000 on balance transfer being paid off at Barclaycard. (Paying the monthly minimum as its a very low rate, but again - never missing a payment) Egg have now written to me ending my agreement in 35 days. They talk about payment history and account conduct. Is this pure incompetence? Or is it simply that they aren't making enough money out of me as I don't pay them interest?