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    • She's an only child and he as a brother and sister. He has no will and we have done a check on this to find out if he had left one and nothing has come up. He has savings of around 28k His sister and brother are well off so 28k is nothing to them and aren't interested in his money. This just leaves my wife/his daughter. Would this still need to go to probate there is no estate e.g house or business to sell and the amount left in his bank is just small? When his wife died they just closed her bank account and moved her money across to his account and we just assumed that once my wife has handed in the death certificate and shown evidence of who she is the same would apply to her? We don't know yet the council have only just written to us today with a guide of what to do next.  
    • Did your FiL leave a Will and if so who is the Executor? Strictly speaking banks could refuse to take instructions until Probate is granted but In practice I would expect the bank to take instructions to cancel the DD if the Executor presents the death certificate and a certified copy of the Will
    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
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    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
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Damaged parcel by Myhermes


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I sent a 6 place dinner service via Myhermes. Each item was treble wrapped in packing paper and then bubble wrap, the box was taped up with thick parcel tape and then the white and red 'fragile' tape. I sold it on ebay for £50 plus £15 shipping. The buyer contacted me today saying all bar 8 pieces all had been smashed to pieces and a large rip was on the side of the box (she sent me several pictures as proof) so 22 pieces are smashed. So I have refunded her the £65 and contacted Myhermes. Apparently their escalation team will contact me to tell me if I have a claim or not (??) but i only have the maximum of £50 cover.

 

Clearly a Myhermes employee has seen fit to either kick the box about or stand on it but either way they must have a duty of care which clearly they have not.

 

My question is this: IF they decide to refund me the £50 plus the £9.60 carriage fee I am still out of pocket by £6 odd plus I no longer have a dinner service to sell. So any money they give me back just replaces the refund I have already done so I have no £65 and no dinner service so can I also claim back more? :-x

 

@myherms

Edited by gilly1969
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My question is this: IF they decide to refund me the £50 plus the £9.60 carriage fee I am still out of pocket by £6 odd plus I no longer have a dinner service to sell. So any money they give me back just replaces the refund I have already done so I have no £65 and no dinner service so can I also claim back more? :-x

 

You misunderstand:

 

- The refund you have made to the buyer is covered by the payment they made to you when winning the auction/b.i.n.

 

- The compensation from myhermes is to cover the cost of the damaged item. £50 may not be enough to replace it like-for-like, it is upto you to persue them further.

 

Simon

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they are saying that my dinner service falls under their excluded list of items not covered under their compensation insurance as it's classed as ceramics but they accepted the parcel? Their drop down menu options are very vague when you have to select the type of item you want to send so I had to use 'home and garden' as that was the closest option.

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Exactly! And it's funny that they have linked up with eBay as the items on the list cover pretty much what people sell on ebay. I don't hold out much hope but will be sending a complaint to their head office and have reported to trading standards.

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All delivery firms have a list of items that they will deliver but will not cover if damaged. I send stuff out every day and unfortunately if something gets damaged I've got to take the hit for it. The only think insurance covers is loss, if its lost then they have no option but to pay out but if its damaged then its tough.

 

I've tried looking for what you can send and be covered for damage and the only thing I could work out is your covered for nothing.

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  • 9 months later...

hi there,

i just want to let know everybody under no circumstances to use Myhermes. i have send a toilet cistern and after ten days when i inquire why is not delivered, i have received an e-mail saying was damaged by a convector belt . even after was collected carefully by the courier they in depot do not have any humans , they have convector belts and my item was damaged. which i do not believe . tomorrow they said they will arrange to have pictures or to be allowed to collect my damaged product. i am not going to get any compensation because i did not read the small of the products not allowed. i do not know where i should complain. what i should do? i lost quite good money -150 pounds are not to throw. i have o refund money back o the buyer and myhermes are not giving me anything back. how it is possible also when ebayicon is recommending this company , they don't do anything about this company. one more thing, i will appreciate if somebody can tell what should i do. how can i get my money back

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