Tesco cost me £60, any advice would be great.

[WinterSky]

Hiya everyone,

 

I'm new here this is my first post, I hope I'm posting this in the right forum, apologies if not.

 

I work from home as a self employed chat operator, and on average I earn around £30 per day weekdays.

 

From around 9 o'clock on Monday morning I had no dialling tone, just a fuzzy sound.Tesco is my provider. I emailed them straight away to try and resolve this issue, but on Tuesday afternoon, I still had no dialling tone and no emaill response. So I tried messaging them on facebook instead, this worked and within a few hours my phone was working again, by this time it was around 8 in the evening on Tuesday. So I missed 2 days work because of this error.

 

I messaged the man back on facebook to ask for a refund for loss of earnings, but he said they do not cover the loss of business but that he is willing to credit my tesco phone account with a £40 good will gesture. I replied to him yesterday to say that I am willing to accept £40 (still a loss of £20) as long as it is credit to my bank account, and not my phone account. Again they haven't got back to me, I emailed again 4 hours ago to try and prompt a response, but still nothing.

 

So, my question is, is there much point in me persuing a refund in this case? I am genuinly out of pocket which will make it difficult for me next week and I will have to do some budgeting, but they say they don't cover the loss of business.

 

£40 credited to my phone account won't do me much good at this moment, I don't owe my phone bill until September 16th, and that will only be around £20 anyway.

 

Any advice would be fantastic, I am not clued up in anyway on how to handle situations like these.

 

Sorry my first post is a bit long, thank you for reading

[freakyleaky]

Ive moved your thread to the telecoms forum where you'll get the best help.

[WinterSky]

Thank you

[BRIGADIER2JCS]

Is this a business account with Tesco Mobile if not I doubt very much they will be interested in making any redress if this is just a standard account for mobile services.

[WinterSky]

Hiya,

 

It's a landline telephone, (not mobile)

 

They have credited my tesco account with £40. So atleast I won't have to worry about next months phone bill. It's better than nothing. It's not ideal, but atleast they have done that much.