Wrong Statement Sent - what to do next?

[turnedworm]

The other week I requested a statement from a Debt Collection Company for an old credit card. A few days later I received a brief 3 line statement and 25 pages of Lloyds TSB statements for a complete stranger!

 

My old account was with LTSB and this was then sold to a third party company and given to a collection company to recover. I pay £1 PCM as this is all I can afford for now.

 

I have lodged a complaint with them and am worried that my information may have been sent to the wrong person too! They have written to me explaining that it was a clerical error and their client had sent them the statements in error and requested that I send the statements to them. I suggested that it might be better to send them to the name at the top of the letter.

 

I am amazed that they can handle data in such an incompetent way. Should I repot the matter to the ICO / Information Commisioner? I'm not looking for any compensation as it seem's I've not been wronged but the other guy has. I don't know if they have written to him toexplain their error.

 

Any advice gratefully received.

 

Many thanks

 

A/time

[BRIGADIER2JCS]

Yes most certainly report this to the ICO, you should also raise a formal complaint with the incompetent DCA.

[Conniff]

And write to the real statement owner and let them know.