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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
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British Gas, Homecare 400 service not looking after my world


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We have been with British Gas Homecare 400, for 4yrs and in those 4 yrs only had to call them out for a leak from the toliet,..... that is until the last couple of weeks.

 

Words fail me as to how 3 different engineers found different faults yet failed to resolve the fault!

We haven't had to call them out before regarding our boiler and on via tmercentral heating as the boiler is just 3yrs old.

 

We found one morning that we had no heating or hot water and boiler was making loud banging noises, so booked an appointment for 5th April, well they didn't turn up for that one and could not offer an explanation to why no one turned up. Not impressed to start with.

 

15th April 1st engineer changed part in the cupboard in the bedroom where all the controls and water tank are, seemed to be working ..until the morning when due to come on via timer,boiler banging noises again radiator slighly warm thermostat no longer working.

 

19th April different engineer fitted yet another part upstairs in airing cupboard appeared to be working...until the morning Due to come on via timer. boiler banging noises again though we did have warm water no heating...then

 

25th April 3rd engineer identified blockage..went on his merry way..but guess what..Boiler banging louder than ever in the morning did not work when due to come on on the timer.

Booked 4th visit for tomorrow. Not holding out much hope.

 

I don't feel the cold as much as my husband who at 68yrs with poor circulation does.

I wonder if BG will run out of engineers before they fix our problem, we were hoping for peace of mind and not having to worry about central heating breakdowns...are we just unlucky? or is this typical for the British Gas, Homecare 400 service? ARGHHHHHHH !. Not looking after My World!

Edited by Conniff
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If this one doesn't turn up, claim the premium back and hire a local plumber.

Yes we were thinking of having to get someone else in,i thought British Gas would be efficient and sort the problem promptly how wrong was i @ £32+ per month its alot of money for inadequate service.

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Why not email the big man at the top and let him know how long you have been with them and your displeasure at the poor service. He might not be aware there is this problem.

 

[email protected] o.uk

Thankyou i will do that, Yes its a lot of money over the yrs British Gas quoted us £4000 for a new boiler a few yrs ago. They must be raking it in.

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Raking it in certainly, take a trip to B&Q or Wickes and see the range and prices they have. We have had our boiler 6 years now and had no probs at all, cost at B&Q £600.

Edited by Conniff
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Yes i can believe it, i looked up the boiler make & model that B Gas quoted £4000 for and it was approx £740 i know they have to py engineers wages but even so its a hell of a mark up!

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BG looking after your world? i work for them.....they are an absolute ripoff and wouldnt let my worst enemy take out an insurance contract with them....as i now spend all day in customer service, a misnomer if i have ever heard of one..i listen in horror to hour after hour of people ringing to complain, from callouts which are cancelled to engineers who have finished the annual service, left and now the customer rings in with no heat or hot water..save your money guys, and pay an independent to turn up on time and do the job correctly

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BG looking after your world? i work for them.....they are an absolute ripoff and wouldnt let my worst enemy take out an insurance contract with them....as i now spend all day in customer service, a misnomer if i have ever heard of one..i listen in horror to hour after hour of people ringing to complain, from callouts which are cancelled to engineers who have finished the annual service, left and now the customer rings in with no heat or hot water..save your money guys, and pay an independent to turn up on time and do the job correctly

WOW! This coming from someone who works for them, very damning indeed.

I'm waiting for them to turn up this afternoon i wonder what the 'diagnosis' will be today, either way i expect it won't work by the morning!

Will be getting quote from an independant engineer ,can't be any worse

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