Tesco Mobile

[kathb00]

Hello,

I am having trouble with Tesco Mobile . When I got the phone in may 2012 it was ok but as time went on the signal got worse and worse. I complain to customer sevises to be told that Tesco cannot garuntee a good signal in some kinds of buildings. so I persivered with them. I complained again a few weeks later to be told the signal is fine in my area . so again a persivered and again I complained yet another few weeks later only to be told that according to my bills I have managed to make a can for 8 minutes one day and 5 minute another day. Then I wrote to the head of Tesco only to be put intouch one of there customer services advisers . who claims they sent out an engineer out to check their and everything was fine. After trying everything they suggested nothing is any better. the other night they managed to get intouch with me via my mobile . they said I could cancel my contract but they wanted £108 for the phone. I offered to return the phone to them they said no. The up shot is that I said I cant afford a lump sum of £108 and told them that i would be taking my complaint to the ombudsman . Any advise as to handle this I have tried everything and am left with a contract that does not deliver a signal so I cant use the phone

[locutus]

Have you tried another handset? Anyone in your household with o2? If you can test o2's coverage and that is OK you can assume it is either a Tesco issue or an issue with your handset.

 

 

My next step would be to put your complaint in writing and asking for a DEADLOCK letter to [email protected]

 

Include in your email your full name, mobile number and what has been said so far. Be sure to include the fact that the signal was OK at the start of the contract but is now sub standard.