Brighthouse

[Goldie1976]

Hi. Can anyone help me?

 

My parents have had stuff with Brighthouse for a few years. (in dads name)

my mum passed away in November, she was my dads appointee so his money got stopped until we could sort it. it took 4 weeks.

 

Brighthouse asked for £135 otherwise they would take the stuff back.

 

the problem is this:

 

My parents got my sister and nephew (aged 4) a couch and an xbox.

they live around the corner from my parents house.

 

the couch is broken and needs replacing.

 

Brighthouse have come up with a number of excuses not to replace it.

from it been at my sisters address; to not having stock.

 

They even said it was because my sister had had to send something back to them voluntarily on a previous occasion.

 

This has been going on 2 months. so my dad has said until you give me a date for replacing the couch I'm not paying. He hasn't paid for 2 weeks (couch only.)

 

The xbox is in brighthouse currently been repaired but because someone has told them that the kinect is elsewhere they are saying we cant have the xbox back.

 

There are 18 weeks left to pay on the couch and 12 weeks on the xbox.

 

They are ringing me all the time. I don't have an account with Brighthouse. Never have and never will.

 

I didn't think they were allowed to do this. The couch is the only thing not up to date with payments.

 

I phoned their head office. They said everything is at the managers discretion.

but they did say that as long as the items were in the area they can be at different addresses.

Also that if a person returns items voluntarily they shouldn't hold it against them.

 

My dad is 72 and has mental health issues and it is obviously stressing him out.

 

My $ year old nephew is upset.

 

Oh and brighthouse said my dad could be prosecuted for fraud.

[ims21]

Tread moved to the Brighthouse forum where the guys will be happy to help as soon as they are available.

[Goldie1976]

thanks

[dx100uk]

hi goldie

what a tangled web...

firstly lets blow a few things out the water

they CANNOT just take things back

esp IF more than 1/3rd has been paid!

they would need a COURT ORDER

and it would be COURT BAILIFFS not some BH muppet.

so DON'T fall for that one!!

 

next time BH start willy waving or appear at your door

CALL THE POLICE.

they are NOT BAILIFFS!!

next

this holding things to ransom

till other items are return.

urm.. thats ILLEGAL!!

 

now this sofa...

how old is it?

how long into the agreement did it go wrong?

dx

[Goldie1976]

i would say over 2 years. my mum didnt like it so she passed it onto my sister. i know what they are doing is wrong but i work and my dad goes in on his own. like i said he is 72 and i saw him this morning and he is getting so confused with all what is happening. The manager at brighthouse said dad had told him he was giving my sister the money to come in but dad says it never happened.

 

only recently discovered it was broke. think it had been broke a bit but my sister didnt realise she had cover on it until i had seen what they were paying and i told her to make them replace it. it was well over 2 grand and there is something like 300 left on it. My sister has had the xbox for nearly a year with 12 weeks left on it

Edited February 14, 2013 by Goldie1976
forgot to answer a bit

[dx100uk]

you sre going to have to get involved and sort it.

 

and get those useless insurances refunded too!

 

dx

[Goldie1976]

Its annoying because it isnt my account but i hate how these people seem to think that they can get away with whatever. The way they speak to people is a disgrace aswell. Not all of their clients are uninformed about their rights; but that is what they rely on. They exploit vulnerable people.

 

I spoke to them about the insurances and they said they wouldnt remove them without my dad going in and seeing them to sign new agreements and without valid household insurance.

[dx100uk]

you might find this

http://www.consumeractiongroup.co.uk/forum/showthread.php?378280-Brighthouse-Shoddy-Goods&p=4142251#post4142251

 

and other thread in this forum useful

 

dx