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hastings direct


cheshire16
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terrible, terrible company.

 

I phoned to cancel my car insurance on 16th January 2012,

 

they told me it would cost me £55.00 and I thought that as the policy finished on 31st March I would leave it.

 

I then moved house and worked abroad for most of the year.

 

Went to get new car insurance this year and when I called Hastings for proof of my no claims, they said that I was insured with them.

 

They had taken nearly £700.00 from my bank account last year on April 1st.

 

I hadn't received any renewal documents, nothing!

 

When I called them, they said it was my fault and was the car SORN, it was but not until May and now they're arguing about whether I should have my money back.

 

Can't believe this company, I

 

've been on many forums and it seems that there is an awful lot of people out there who have had problems with them.

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I've been on many forums and it seems that there is an awful lot of people out there who have had problems with them.

 

Yes...so much so that we have a dedicated forum on CAG for this company.

 

I've moved your thread there for a better response.

 

Have to say, I would not touch them with a barge pole and have steered many friends and colleagues away from them.

 

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ok well we have a hasting rep

 

they usually sorts things

 

let see if they pop in

 

if not we'll ping them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Cheshire16, Thanks for taking the time to post. I would really like the opportunity to help you get this matter resolved, can you please get in contact with me directly? I am sure that I can help if you can provide me with some information about your policy so that I can locate it on our systems. [email protected] [remove any spaces]

 

Many Thanks, Jamie

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An update, received a letter from Hastings today, spoke to their terrible customer service department again, they really do need a retraining programme. The new law regarding policy automatic renewal came into force on 20th June 2012 and because of this they decided that all clients should be included! I was never consulted in their decision. Because of this and also because I mentioned that I wanted the policy cancelled on January 16th 2012 but as I was going to lose my no claims for that year and it would cost me £55.00, I said leave it. They decided to take £648.50 from my account.

 

I am waiting to hear from my uncle, a barrister. We're planning to take this to court to set a precedent. I really think Hastings need to get their house in order and I intend to do it through the courts. Too many people on too many forums complain about Hastings consistently, it can't all be their clients fault, they have to stand up at some point and take responsibility themselves. Watch this space.

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what new law?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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apparently a new law came into force last year on 20th June 2012. I'm quoting now! " This law was brought into force to make sure drivers did not forget to renew their insurance" It's called Continuous Insurance Enforcement Law. Hope this helps

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Your existing insurer should send a renewal quote a month before your policy ends giving you plenty of time to shop around and find the right cover at the best price.

 

did they?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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so did you contact the hasting rep?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hastings Direct, What a rip-off company!!

How is this fair??

I had a bump in my car, NOT my fault. No problem our specialists Albany Assistance will take care of everything. 4 weeks go by, I ring, sorry the 3rd party denies liability so we do nothing, Hastings will take over! Hastings say we can't do anything until YOU agree to a courtesy car, with your excess, then we can fight for all costs!! Get courtesy car, mine taken for assessment, week later sorry mate, Beyond Economical Repair = write off. Ok says i but i want my car back, 'Cat C' (worthless but very reliable). Sorry NO. It goes to salvage. If we pay out you buy back from salvage company at auction. (They are en route to collect without me being made a financial offer!!) If you want the car back we close the claim, not written off, not repaired, no pay out. So, here i am waiting for my car to arrive back, (cant afford to buy another), I am left to pay for repairs myself, without compensation from other party!! Cant ask for him to pay bill otherwise the car is written off again & goes to salvage........ I will have my car back complete with scratches & a claim associated to my name for the next five years. LOST OUT big time Hastings. Thanks for nothing. Needless to say i will NEVER buy a worthless policy from you again.

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I've been on so many forums and Hastings direct have a terrible reputation on all of al them. I'm taking them to court, we will set a precedent! My advise to anyone, please, please, please do not take insurance out with Hastings direct, you are asking for trouble!

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Was with them years ago, for 3 years. Thought they were very good, although i never needed to claim. Now when i need to claim I'm left out in the cold. Made a comment on their facebook page, they didn't like my comment & removed it. Keep putting up a polite comment asking for them to comment on my case.... they just remove my posts. Very professional eh??

Good luck in your persuit for justice. Just wish i could afford to take them to court. :(

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I know some companies will automatically renew your policy on renewal, UNLESS you tell them not to. This they say is to avoid a policy lapse should you forget the renewal date. Didn't know it was 'law'. Thought it was just a crafty tactic to con you into a policy whether you wanted it or not, to avoid losing a customer.

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http://www.independent.co.uk/money/insurance/five-questions-about-continuous-insurance-enforcement-2290072.html

 

I can, however find no references that the insurer's have a right under law to auto renew.

 

I think the OP is having the wool pulled over his/her eyes.

 

It does pay to keep your eyes open with regard to insurances though.

 

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Was with them years ago, for 3 years. Thought they were very good, although i never needed to claim. Now when i need to claim I'm left out in the cold. Made a comment on their facebook page, they didn't like my comment & removed it. Keep putting up a polite comment asking for them to comment on my case.... they just remove my posts. Very professional eh??

Good luck in your persuit for justice. Just wish i could afford to take them to court. :(

 

Hi petercbrdude, Thanks for taking the time to post here on CAG. I am sorry to hear you are unhappy and I would like to help you with this. Can you please get in contact with me directly and I will be happy to help. In regards to your comments on our Facebook page, all Customer comments are in the 'posts by others' section of our page and will only be deleted or removed if they are offensive, in line with our 'House rule'. Please email your policy details to [email protected] Many Thanks, Jamie

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absolutely no help at all, sadly, typically of Hastings

 

Hi Cheshire16, Thanks for providing an update. To confirm your case is still open and I am still working with our Customer Relations department to help you get this matter resolved. Many Thanks, Jamie

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Still waiting for a reply jamie :-x:evil:

hi petercbrdude, thanks for taking the time to post here on cag. I am sorry to hear you are unhappy and i would like to help you with this. Can you please get in contact with me directly and i will be happy to help. In regards to your comments on our facebook page, all customer comments are in the 'posts by others' section of our page and will only be deleted or removed if they are offensive, in line with our 'house rule'. Please email your policy details to many thanks, jamie

Still awaiting a response from hastings / jamie wickes :x

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