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    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.   IMG_1475.pdf IMG_1476.pdf IMG_1477.pdf
    • Please will you upload your documents in PDF format in future. It is unhelpful to have them in word format and also word documents will carry personal details relating to you and your computer.
    • Thanks for letting us know that you had a conversation with someone – I sort of imagined that you might tell us what the conversation was – who said what to whom…
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Could a landlord be charged with theft if...


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..they ignored all attempts to recover a deposit, including an approach via their solicitor? Would it then be fair to assume that they intended top deprive the tenant of their money permanently?

 

I'm asking on behalf of a friend who has been trying to recover a deposit since March, but can get no responce of any sort from the landlord. The contact address was the landlord's workplace but they have since gone bust. She subsequently asked the landlord's solicitor to deliver a letter on her behalf, which was done by hand. Still nothing. It's now difficult to believe the landlord is being anything other than deliberately evasive.

 

Any ideas?

 

TIA

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Not sure this is the right forum for tenant/landlord disputes.

 

However, as a landlord (responsible), I can only suggest approaching ARLA Association of Residential Letting Agents , if you used a registered ARLA agent as an intermidiary, they may be able to offer some advice. There is also a body called national federational of residential landlords National Federation of Residential Landlords you might find they can offer some advice, there is of course the Citizens Advise Bureau (not sure in Scotland though).

 

Makes me sick that good landlords like me, have to jump through hoops (recent legislation) with handling of tenant deposits because of a few rogues, all too often the law abiding majority are hit by ill thought through legislation which still makes no difference to the law breakers.

 

Landlords home address should be made available to a tenant if they request it from the agent (much to my horror at times), but a good agent should show a duty of care which means disputes are rare, if ever.

 

If you've dealt direct with a landlord, try 192.com , absolutely brilliant, you can even track down the un-edited electoral register to track your landlord down.

 

Good luck

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Makes me sick that good landlords like me, have to jump through hoops (recent legislation) with handling of tenant deposits because of a few rogues, all too often the law abiding majority are hit by ill thought through legislation which still makes no difference to the law breakers.

 

From personal experience, and that of many others I know, the "few" rogues are rather greater in number than you would have us believe. All too many don't take sufficient advice, and take a cavalier approach to the whole thing. My last landlady thought that because I was one month behind with the rent at one stage that she could give me 7 days' notice to quit and retain the deposit.

 

My first landlord, on the other hand, was clearly experienced, did things properly, and had taken the time to make sure of this. Relations were always cordial - we didn't always get written notice of visits, but we did always get notice, and rather more than 24 hours too. There is a lot of good landlords out there, and they are usually a pleasure to deal with. Unfortunately, there is also an awful a lot of bad ones too (far too many of them IMHO), and as a tenant you don't know they're a bad one until you're stuck with them for 6 months.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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With all due respect. if you claim the deposit back via court and get a CCj there is very little you can do to recieve it unless you know where the LL is, you can then enforce the CCJ. it is time consuming and the law is wrong . there should be a way to get deposit back the moment you vacate the property not months later.

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With all due respect. if you claim the deposit back via court and get a CCj there is very little you can do to recieve it unless you know where the LL is, you can then enforce the CCJ.

 

You have the address of their solicitor, then you file the claim against the landlord c/o solicitor. I believe the current address of the landlord would come to light during the case - though it's worth noting that if you go to court, there's a space on the allocation form for special requests and you can ask there for disclosure of the landlord's address.

 

there should be a way to get deposit back the moment you vacate the property not months later.

 

In some areas, you might be able to use a bond board. Some bond boards only provide bond assurance to landlords in respect of the poor or homeless, however, some will allow those that don't qualify to pay their own bond to the board into what is known as a "custodial scheme". You pay them your deposit, and they hold it. If there is any problem at the end of the contract, the landlord applies for deductions, the board decide whether or not the deductions are reasonable, and gives you the remainder of your money back.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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Update - deadline for payment passed on Wednesday and nothing appeared so small claims forms were lodged. However on Thursday a deposited cheque showed up on internet banking dated Wednesday - dontcha just love banks and their computer systems?????

 

In any event the small claim will be left in place until the cheque clears.

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  • 2 weeks later...

...which it did on Monday of last week. However by that time the small claim had been submitted and the cocts of that incurred. That was then followed by a letter - first in 7 months! - from the landlord blaming her lawyer for the delay and asking for the claim to be withdrawn. My friend is considering leaving it in place for costs and interest.

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