barclaycard debt sold to Lowell - chasing BC debt

[Hacked_Off]

Oh and I've not heard back from the cra yet. Ill email the ico now.

[BRIGADIER2JCS]

Oh and I've not heard back from the cra yet. Ill email the ico now.

 

Keep us posted please.

[Hacked_Off]

Keep us posted please.

 

Will do, Thankyou for the help!!

 

On another note I have just secured a refund from yes loans after them paying silly beggars all day.

[BRIGADIER2JCS]

Will do, Thankyou for the help!!

 

On another note I have just secured a refund from yes loans after them paying silly beggars all day.

 

Well Done!!

[Hacked_Off]

What should I say to the ico? Not sure how to word it

[Hacked_Off]

Well Done!!

 

A donation to the site will be en route once payment is received

[BRIGADIER2JCS]

That will be much appreciated many thanks.!!

[BRIGADIER2JCS]

What should I say to the ico? Not sure how to word it

 

Just the basic facts of what has happened is all that's needed.

[Hacked_Off]

I've had a copy of the agreement, no terms and conditions though.

[Hacked_Off]

Just had this back from barclaysharks:

 

in response to your complaint with Barclaycard.

 

However, we have having difficulty contacting you, and I am unable to communicate in full by email, as it is unsecure.

 

Please confirm you current address and a valid telephone contact number.

 

Alternatively, you are more than welcome to contact us on 01452 823557. We’re here until 6pm this evening and again from 8am tomorrow morning.

 

Kind regards,

[DonkeyB]

If you communicate through a Hotmail account, it is secure. Are they claiming their email systems are insecure?

 

What utter tosh.

 

I suppose their telephone systems are secure? My *rse.

[Hacked_Off]

Exactly it's funny how Barclays have sent me responses through the same email address (a different complaint)with no mention on security yet barclaysharks can't do the same.

[Bazooka Boo]

Are they now saying they are unsure as to who they are dealing with?? Sharklaycard digging themselves a very nice hole it would seem!

 

I would just inform them that due to the 'insecurity' of the internet at their end, you don't wish to divulge your current address, and certainly not your private telephone number, however, your address should be on their files, and any thought of contacting you via an insecure communications network, ie. telephone, will result in you hanging up as you do not discuss financial matters via the phone.

 

They are encouraged to use the completely secure postal system, whereby no letters ever go missing or posted to incorrect recipients.

 

They really are muppets, no wonder the financial industry is in such a mess if they employ chimps.

[Hacked_Off]

It's pretty obvious it's just a com to try and get my current number for them to pass onto Lowell like they did with my email address.

[Bazooka Boo]

Oh yes I completely agree with you on that front, have you entered Sharklays complaints procedure?

 

You'd have thought that the banking industry would have brushed up on their public image and would by now bend over backwards in an attempt at winning back customers, seems not?

[Hacked_Off]

I have yes

[Hacked_Off]

I am sincerely sorry. I have referred matters to both parties to ensure responses are expedited.

 

Please do not hesitate to let me know, should you encounter further delays.

 

Yours sincerely,

 

Piers

 

 

Piers Norman | Executive Support | Barclays Specialist Complaints - Head Office

[Hacked_Off]

As confirmed, I am unable to fully correspond with you by email, as it is unsecure. I appreciate that Barclays Bank PLC have sent you a response by email, although we are the same company, we currently have a different system.

 

I have responded to your complaint in writing to the address you have shared with us. You should receive this by the end of the week.

 

 

 

Mrs J Gaythorpe | Senior Customer Relationship Manager

Executive Office – Barclaycard

 

There you have it folks they admit IN WRITING barclays and barclaycard are one and the same!!!!!!!!

[BRIGADIER2JCS]

Always has been ''Barclays Bank Plc trading as Barclaycard'' from day 1 I think.

[Hacked_Off]

Yes i know but my ongoing complaint with Barclays were they sent the letter to the wrong address and I then pointed out to Barclays I had been corresponding with barclaycard at my correct address another is no reason for them to post to the wrong address I was specifically told "we are not the same company"

[Hacked_Off]

Letter from lowlife:

 

Following on from our previous letter in acknowledgment of your complaint, we are writing again to advise we are still investigating the details of your concerns.

 

Unfortunately, we har not bet completed the investigation that will allow us to respond fully.

 

Please accept our apologie for the delay an Thankyou for your patience(ha). Be assured that we will write to you again as soon as possible but no late than 8wrrks from the date we recieved your complaint.

 

In the meantime, I you ner to make contact with us, please telephone a member of my team on the number below

 

Yours sincerely

Some idiot

Complaints manager

[Conniff]

Letter from lowlife:

 

Following on from our previous letter in acknowledgment of your complaint, we are writing again to advise we are still investigating the details of your concerns.

 

Unfortunately, we har not bet completed the investigation that will allow us to respond fully.

 

Please accept our apologie for the delay an Thankyou for your patience(ha). Be assured that we will write to you again as soon as possible but no late than 8wrrks from the date we recieved your complaint.

 

In the meantime, I you ner to make contact with us, please telephone a member of my team on the number below

 

Yours sincerely

Some idiot

Complaints manager

 

Or in English

 

Damn, it would seem that you have us by the short and curlys and we are desperately trying to find a way around this.

 

Be assured that we will write to you again as soon as one of the staff come up with a clever, not thought of before, way

around it and we can continue our attempts to fleece you.

We do need the money as I would like a chocolate wabbit for easter.

 

signed

[Hacked_Off]

Haha indeed

[Hacked_Off]

As confirmed, although we are the same company, we (Barclaycard) currently have a different email system, and therefore to I am unable to fully correspond with you by email.

 

Therefore, I have responded to your complaint in writing to the address you have shared with us.

 

You should receive our final response by the end of the week. We have nothing further to add.

[Hacked_Off]

Reply from Barclay sharks:

 

I emailed you recently about your complaint, promising to investigate and be in touch again by 4 feb. I am sorry with the responses you have received to your subject access request.

 

I would like to clarify that your debt is no longer owned by Barclaycard. The debt was sold to lowells in June 2011.

 

Lowells have confirmed that they have responded to your subject acces request in may 2012, and sent you copies of statements and a copy of your agreement. A further copy of the agreement was sent to you in December 2012

 

I understand from them, that you have also raised your complaint with them, and raised a concern regarding statute barred. They are currently reviewing these for you. I have forwarded a copy of your email to lowells. They will be in touch shortly to resolve your complaint with you.

 

Yada yada

 

So barclays think they don't have to comply with a sar because they no longer own the debt? What a load of tosh. If that's the case when why was the original reason"unable to locate an account". Also they say the debt was sold to Lowell June 2011, they why have lowells marked a default on my credit file in 2010? Lowell also did NOT send statements or an agreement in may 2012, they sent me a letter telling me to get onto barclaycard for those.

 

****ed off ain't the word