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    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
    • Also, have you told us how much you paid for this vehicle? Are there any other expenses you have incurred – insurance, inspections et cetera? How far away from the dealership do you live?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Three Not Replacing Bad iPhone


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Good news for everyone locally in the UK.

 

As of yesterday, the new iTunes (10.5) and iOS (5) was released for the iPhone 4 and above, as well as the iPad and above!

 

If you want to upgrade, feel free to do so by:

 

1) Upgrade your iTunes to 10.5. This usually happens automatically

2) Once iTunes 10.5 is installed, plug your device in and upgrade as per instructions

 

For those of you who like to tinker with toys, i.e. have jailbroken your phone, this will break the jailbreak, and you'll be returned to the land of the living and have to pay for your apps again :)

 

Have fun peeps,

 

and RIP Steve Jobs

 

Cheers

 

Adridude

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I have downloaded and started using iOS 5, and it is awesome. iCloud is also a step up from the old Mobile Me. Oh, by the way, wasn't it nice of Blackberry to have two days silence in memory of Steve Jobs? :wink:

Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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I've upgraded my fathers iphone as mine has erm.... apps on it I don't want to lose :p But his is working perfectly... Plus if you're using OSX Lion on a mac or macbook, then you can sync your phone with your other macs :) I do like that feature...

 

EVen better is the ability for it to back up your documents and other bits and bobs onto iCloud. THAT I really like! I'm terrible at keeping my TimeCapsule in range or on for TimeMachine to back my macbook up :D

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I've been playing with my iPhone for a while today and I'm amazed at the extra functionality that this bring when coupled with the Mac enhancements.

Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Yeah I'm champing at the bit, but I'm waiting for the untethered jailbreak before I bump it up... lol, not only that, it gives me a few weeks to sit back and titter at everyone moaning about the bugs and glitches on first public release software :-D

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Just to add to that, I'm VERY interested to find out how "find my mac" works, as my Macbook Pro 2011 series does NOT have GPS :-/ THe only other thing I can think of is that the IP address ARIN registered address is used as the location to find it. Which is silly if one uses mobile internet lol Or if you use something like AOL which registers you somewhere in the midlands regardless of being at another end of the countryside

 

locates, gotta love it :D

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I don't know how it works, but there are numerous reports of it working very well. Have you tried the 'Find my friends' app yet. This could be very useful indeed. Microsoft can only dream about functionality like this, and what does android have to integrate with?

Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Android has ALOT to integrate to.. its called a "charger", a "sim-card" and a "crash debugger" hahaha!!

 

ANd ohhh hell no, I don't like things like "find my friends".. I can see this causing LOADS of problems with jealous couples and things like that. Ha ha ha, even mums keeping tabs on their kids too lol! But I don't like the idea of everyone knowing where I am... This is why I miss the good old days where "if you need me, wait till I'm home from work and you can run guy home phone" :-D

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These are all very valid and fair comments, but no one can see where you are unless you let them with this app. In fact, no one can unless you have an iPhone 4, or 4s. But even then, if you have agreed and don't want to be found, just turn it off. Simples!

Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Fair enough. I like it though. It has already come in handy for me.

 

Nice to meet another Apple fan as well. So many people put so much energy into putting Apple down all of the time.

Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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  • 2 weeks later...
  • 10 months later...

I upgraded my 3 pay monthly account to a 3 2 year plan, with which came an iPhone 4s. On the 12th of this month I received a bill for £100.00 and was told to pay it immediately or my services would be restricted.

 

I contacted customer services and put a payment arrangement in place £30/week until I'm back in credit, but they've TOTALLY disabled both incoming and outgoing calls.

 

Today alone I've been on the phone for 5 hours, spoken to rude people and on several occasions was hung up on.

 

Can they restrict incoming calls too? As far as I know I'm still being billed for the time that all of my services were turned off.

 

I did ask them about this and they said 'company policy' bla bla bla, and that I will continued to be billed.. Can they do that too?

 

Also is there a way I can end this contract without having to pay the remaining 23 months? They just gave me a 7 day period from the start to end the contract, but obviously nobody can scope services out in 7 days.

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How did you order this? If over the phone you can cancel due to the distance selling regulations act.

 

I should add, within the 1st 7 WORKING days from reciept... that works out at 10 days.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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sorry, I misread "I...which came an iPhone 4s. On the 12th of this month " as "...which came an iPhone 4s on the 12th of this month"

 

May I ask why this bill is so large? Do you agree that this is what you owe for this month?

 

Follow their complaints procedure (here) and keep things in writing. I doubt they are going to allow you to walk away from this contract, but if you tell them you feel they should allow you to use the service as you will be paying for this month which comes with a tariff including calls and texts they may listen.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Yeah, I did follow it and got connected to... surprise surprise a 3rd world call centre where there they were blunt and rude to me.

 

I said: I'm not happy, I want to end this contract and go back to pay monthly

3: You can't do that, you need to pay the £700 odd to clear the contract

Me: But I've not had service from you, I've had excuses and inexplicable bills

3: I dont understand

Me: I wasn't told about an UPGRADE charge of 49.99

3: Yes we did

me: No you didnt so give me my pac code and we will part our ways.

3: Whatever, you cant do that, you first need to pay off your remaining contract first

me: OffCom says that you can't do that

3: Whatever, it is in the terms and conditions

me: hung up

 

They were that blunt and rude to me I was annoyed after being on hold for over 35 mins! Furthermore, I offered to send the phone back, which is in perfect condition, earphones and charger never used as I used my old iPhone 4 things.

 

As a last resort I send an email to David Dyson (the cel) from ceomail.com. Hopefully that'll fix something. Until then, I'm regarding this contract as void. The pay monthly contract is EXACTLY the same price, but has less benefits so I dont see how a downgrade will shortfall em :-/

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see, over the phone they will lie. Maybe escalate this complaint to the CEO? david.dyson@three.co.uk

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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  • 2 months later...

Hi,

 

As I'm behind on a bill by £35odd, three have restricted my services until I pay this. I've explained to them that I'm NOT paid until the end of the month so I am unable to do so (which I can happily do) on 30th November.

 

Despite having already been charged for services between 08 Nob - 07 Dec, they are adamant that they can charge whilst barring my service. They said that it is a way to ensure that everybody pays their bills.

 

Can they charge me for the time that my services are restricted? Do I have any ground in stating that I'd like 3 weeks of this bill back due to the services being barred?

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This is a very interesting question.

 

You are in breach in that you are not following the agreed payment system.

On the other hand, your account is in credit and yet they are withholding service.

Frankly, I don't think that they are entitled to withhold the service and I think that what they are doing is unfair. They should certainly be returning your money - less any expenses incurred caused by your breach.

 

It really depends on what you want to do about it.

I'm sure that you won't budge them by reasoned argument and the amount at stake may not be worth it to you to take any more serious action.

However, if there was a County Court claim, I expect that you would win.

Frankly they should alter their systems. Refusing to let you have the service you have already paid for in order to ensure payment of a future service falls somewhere short of blackmail, in my view. It really is not acceptable and they could easily implement another lawful system to deal with the problem.

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Personally, I would sue them - just for the crack.

Chances of success are better than 90%

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