Ipad from Vodafone stopped working

[dmp1967]

Been registered for a long time but never really needed to ask for help much but hopefully someone can help me.

 

Got an ipad on contract from vodafone and have only had it for 4 months and it has broke, it does not boot up anymore.

 

What are my rights? can I ask vodafone for a replacement or do I have to have it picked up by them for repair?

[dreadpiratesteve]

Normally it would be a repair, however it may be different with iPads. Have you spoken to Vodafone to see what they would offer?

[MaxxPower]

A repair is most likely at this point. Don't let Vodafone tell you to contact Apple yourself though, if it needs to go to Apple for repair (which is most likely) then Vodafone are responsible for arranging this for you. The repair must also be completed within a "reasonable time" which is usually taken to mean 28 days.

Vodafone may, at their discretion, opt to replace the iPad instead, but this is their decision and not yours. Also note that any replacement may not be a brand new iPad, but could be a refurbished unit of the same model.

[dmp1967]

A repair is most likely at this point. Don't let Vodafone tell you to contact Apple yourself though, if it needs to go to Apple for repair (which is most likely) then Vodafone are responsible for arranging this for you. The repair must also be completed within a "reasonable time" which is usually taken to mean 28 days.

Vodafone may, at their discretion, opt to replace the iPad instead, but this is their decision and not yours. Also note that any replacement may not be a brand new iPad, but could be a refurbished unit of the same model.

 

If the ipad was only 4 months old then should I not expect a replacement? You would expect an ipad to last longer than it has done?

Am I not covered under the sales of goods act?

[locutus]

You are covered by the sale of goods act. The act states after you have accepted the goods, if they are faulty they must offer a repair or replacement, and that is vodafones call.

[MaxxPower]

If the ipad was only 4 months old then should I not expect a replacement? You would expect an ipad to last longer than it has done?

Am I not covered under the sales of goods act?

 

As Locutus said, you are covered under the Sales of Goods Act yes, but that doesn't automatically entitle you to a replacement, only a repair or replacement. This is Vodafone's call though, not yours.

 

They'll typically only replace if they can't repair. Even then, there's a good chance that the replacement will be a refurbished rather than brand new item.

[Lee Vodafone Company Rep]

Hi dmp1967,

 

It's good to see that you've received some great advice so far.

 

Initially we'll attempt to repair your iPad and to arrange this you can either visit your nearest Vodafone store or we can arrange a postal repair.

 

Should you wish to go ahead with the postal repair option could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK