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    • Last September our 2019 plate Motorhome went to Brownhills of Newark for its annual habitation check/service. Whilst on their site for the day one of their drivers managed to drive it into a lamp post and put a 2m long scratch down the side of the body. They didn't own up to the damage, but luckily we noticed it before leaving the site, at which point the admitted fault and said they would fix it in house rather than go through the insurance. As they are an authorised Motor home repairer etc we agreed to this and a time frame of 3 weeks was given for the repair, which was booked in for late November. It could not be booked in sooner for the repair as we had a weekends away etc booked with the vehicle until mid November.  3 weeks, and a simple re-spray has now evolved to 18 weeks of them having the vehicle, due to the spray job having to be done 3 times, a window seal not been re-fitted correctly, leading to rain water pouring into the van and the replacement decals been applied wrong twice & having to be re-ordered from Elddis who originally built the camper. We finally got the vehicle back in late April, still minus 1 of the decals. Back in March we had an email from Brownhills asking what compensation we would accept due to the delays in returning the vehicle to us (They have had it for 18 weeks instead of the initial 3 weeks which was agreed). Once we finally got the vehicle back we told them what we expected (the value that the camper has depreciated by in the extra 15 weeks they have had it and which time we were unable to use it). They are now refusing to honour any compensation and are only offering us a free service for when this is due in September. Legally where do we stand?  Obviously we are not taking it back to them for a service, given that last time they managed to crash it and its taken so long for them to make such a simple repair. We are considering legal action, but are not really sure under what grounds/legislation we could claim. Any advice would be much appreciated.
    • Usual alarmist tripe from the Guardian exposed🤣     Many of the ‘Climate Experts’ Surveyed by the Guardian in Recent Propaganda Blitz Turn Out to be Emotionally-Unstable Hysterics – The Daily Sceptic DAILYSCEPTIC.ORG Last week, the Guardian published a survey of 383 'climate experts' and – shock – many of them turned out to be... The Guardian last week published its survey of ‘climate experts’. The results are a predictable mush of fire-and-brimstone predictions and emotional incontinence. This stunt may have convinced those already aligned to the newspaper’s ideological agenda to redouble their characteristically shrill rhetoric, but encouraging scientists to speculate and emote about the future of the planet looks like an act of political desperation, not scientific communication.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Housing association won't do repairs


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Hi

 

Now just remember if you make the complaint a written or verbal the housing association has to follow its complaints procedure and if you then exhaust that complaint procedure and are still not satisfied with the outcome they have to give you the details of the Housing Ombudsman and you can then escalate your complaint further to them.

 

NOTE: You must fully exhaust the housing asssociations own complaints procedure first before going to the housing ombudsman.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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  • 2 weeks later...

The glazier has been and has agreed that the window in my son' s room needs replacing. It is beyond repair. The window in my living room has NO seal outside, hence the reason it's so draughty. He has marked both windows as urgent. He told me to pester Amicus Horizon as they will take their time with this. To them I am just a number. The glazier said if it was up to him he would do the job in my son's room today....it's that bad. Will just see how long it takes now. The temperature is below freezing at night and despite my son wearing 3 layers to bed plus a sleepbag and duvet he is still cold.

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At his window there is currently:

A large, thick blackout blind which is also taped to the window frame

A long pair of lined curtains

Blackout lining attached to the curtains

Draught seal on the window that opens

Sealant around the whole frame plus all the cracks on the wall are sealed.

 

It makes no difference. The window is broken and is not preventing cold air and the wind coming through. His window may as well be open.

 

I can only hope Amicus Horizon make this a priority. I am doubtful though.

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Chaps, as far as I know "The Tenants Right to repair" applies only to secure tenants - that is Council tenants, or tenants of Housing Association properties that were previously local authority owned but have transferred their housing stock to a HA, or turned themselves into an ALMO.

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I have an assured secure tenancy. Applied for housing through the council who use Amicus (along with other associations). This doesn't apply anyway as the cost is more than £250.

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Hi

 

Just to clarify It does not matter whether it is Council Housing, Housing Association etc as they are all Registered Social Landlords irrespective so you will have a secure tenancy and the Right to Repair stands for all those.

 

Something to remember if they try to drag out this repair is that:

 

At Present your property is therefore not "WIND AND WATERTIGHT".

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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