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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Universal Job Match is to replace the current LMS (Labour Market System) that is available via gov.uk, jobseeker direct and the job points.

Eventually all jobseekers will be required to have a universal jobmatch account as part of their claim.

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The passwor you have to have on your universal jobmatch account is unusual to say the least, it has to have letters and numbers in it and I think (it has been a few weeks since my pc based training) and quite possibly a symbol or two!

This is all part of the customer actively showing what job search has been completed as per the contract (Job seekers agreement) and working toward the whole actively seeking for 35 hours per week!

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The exact details about the 35 hours per week job search haven't been released but it is a waiting game, it all falls in with universal job match and universal credit.

The universal jobmatch will log activities that you take for jobseeking and it will be for the customer to prove what they have done not just be able to say I've searched onine used the local papers phonied agencies etc, and with the new universal jobmatch it will show if you have met every step ofyour jobseekers agreement so if you are required to complete certain activities (contact agencies daily, search universal job match daily, contact 3 employers per week and search local papers on job supplement day) but you miss one element (e.g you contact one employer) then it has to be an automatic referral to DMA the signing team or advisers are not allowed any discretion :!:

I don't recall saying the 35 hours is in place now only that it is due to be implemented at some point in the future and this is all in preparation for it. Unfortunately I don't write the legislation sorry :(

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It is mandatory yet as the system hasn't rolled out but I would say that bu next year all new claim will have to sign up by tyeir duagnostic appointment or they will receive a direction to do it and then existing claims will be required to sign up by an agreed date again if it isn't done by that date then a direction will be issued so yes it will become mandatory as part of the conditions for claim JSA.

 

The Jobseekers Agreement has been revised to include the new Universal Jobmatch from this month so the Job Seekers Agreement that is updated will include the Universal Jobmatch.

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  • 2 weeks later...

UJM has not been explained to the Work Programme as yet so it won't be mandatory for anyone on WP to create and actively use an account, however those not on the work program could be directed to create and use a UJM account in due course.

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UJM is extremely slow still the number of people moaning is unbelievable, staff, employers and especially customers! All we are allowed to say is please bear with it as it's a new system and everyone is still trying to get used to it.

Personally I haven't even attempted to access it and have no wish to do sountil I absolutely have to, if it's a negative attitude to have then sorry but give me a system that actually works and then I can do my job properly

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No the problems are there as predicted.

 

It is extremely frustrating, customers can't create an account properly, the system is simply far too slow so advisors are having pronlems during the interviews trying to show customers how it works (excuse he pun!), and goodness knows hoe employers are feeling about it.

 

That is what happens though when it is put out to private contracts and the systems are tested properly in advance of the go-live date.

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Even if you decide not to give DWP permission to view your account whe you attend the office you can still be matched to vacancies, a conversation will be entered on the LMS system to say that you were given the details during your signing or appointment.

At the present time it is not mandatory to sign up or give permission but when the system is in full swing (whenever that may be!) you can be mandated to set up an account to conduct jobsearches for JSA and it will be included in your JSAg.

Permission will always remain your decision to make and you shouldn't feel pressurised to give your details and you could then be required to print out your jobsearch activity from your UJM account.

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Under the new sanction regime customers referred for ASE referrals are advised to contact the JCP office 3 workings days after they attended and were advised of the doubt and a decision is normally expected to have been made within that time scale.

If you are disallowed for ASE then it is a disallowance not a sanction which means all benefits are disallowed for the 2 week period including Housing benefit and council tax benefit and then you JSA claim is referred for a further 2 week sanction following the disallowance so it is possible 4 weeks without payment.

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no joeski, you should have the decision within 3 working days of the referral, but be aware JCP will not contact you to advise what the decision is.

If you are disallowed you will need to complete a rapid reclaim form to reinstate any entitlement to JSA and then wait for a further decision to determine if a saqnction is also appropriate following the period of disallowance (if you are disallowed of course)

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At the moment it is not mandatory to register with UJM, however it may become mandatory in due course.

The JSAGs have been reprinted to include that customers will utilise the UJM so if it is agreed on the JSAg then it will be part of the agreement and by not using it it a customer will leave themselves open to referrals for sanctions by not complying with the JSAg.

 

Initial things at JCP were that all staff were advised (this is also what management were told too) it was to be a mandatory part of the claim but the UNIONS have been probing into things further where it has been declared non-mandatory at present.

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I don't know where to find that guidance sorry and if honest I haven't been required to use UJM at work yet either so wouldn't automaticallly be able to locat the guidance at work even.

I don't mind helping where I can but don't want to be trawling through guidance when I'm at home iygwim? sorry

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  • 3 weeks later...
  • 3 weeks later...

jbaker if you are matched to a vacancy by your adviser and you decide not to apply for it then thre is an option to state why the customer chose not to apply and really it should be completed so the adviser at JCP can look (if permission is granted to view the account) at the reasons as it could be referred to DMA or not depending on the reason given on that screen.

The only vacancies that he adviser will really be looking at in the JCP when the customer attends for their advisory meeting are the previously saved vacancies and at newly posted vacancies that matych the current JSAg.

 

Personally I find it a bit strange that there is somebody in place (to provide training and further advice whre needed) within a JCP to give advice about UJM, in the district I work in we don't have such a person and use the good tips emails that are cascaded via e-mail from district office and we also have a very good digital chamion on site who is mine of information for those who need to use UJM (both customers and staff alike)

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  • 4 weeks later...

Hey folks I only had a brief glimpse of the email yesterday before I left but anyone claiming JSA will be required to open and use an UJM account, permission to view will still be at customers own discretion however if permission is not given then my understanding is that printed evidence of job search will have to be provided at each manadatory interview and fortnightly signing intervention.

Please don't shoot the messenger.

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jasta if you asked me at work of that was sufficent then you would be advised that yes it is :) as long as you can be contacted by email and ohone the dwp will be happy that you are making yourself available to employers . Thank you I honestly will help as much as I can but also have to think about my job and family too, I just hope everyone understans that.

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The email has been cascaded from senior management but if you don't believe me then that is up to you, as I posted I didn't have a chance to read the email in it's entirety before leaving work yesterday. I will refrain from any updates and let those of you who have doubts be advised by your personal advisers when you next attend the office.

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Thanks I was just testing out the power hungry status from the other thread! (joke in case anyone thinks I'm being serious!)

In all honesty though with the revised Electronic Media Policy I will have to be vigilant about how I post anything and as long as it is made clear that it is my own personal opinion and not on behalf of the DWP itself and it is not seen as whistelblowing I will continue to pos on here, but I'm aware sometime things aren't what people want to read, but it's the same as not wanting to hear it face to face at work!

I'm not even allowed to swear on my facebook page now and must not post anything political on my page either!

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