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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX 2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all.   Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
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My Letting Agent is trying to withold part of my deposit


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Hello, I have recently moved out of my flat and after cleaning the place top to bottom with my girlfriend, we have been told by the letting agent that the flat is not clean enough and that they are taking £80 out of our deposit to pay for a cleaner. This is absolute rubbish as the place was left spotless.

 

Our deposit is held with DPS. I have offered to go back to the flat to have another clean (not that it needs it) but they refused.

 

How can I challenge this? Is it best to complain to the DPS or should I just threaten the letting agent with legal action? They have really hacked me off because I know that the place was left in perfect order. :-x

 

What makes matters worse is that I am really relying on the money from the deposit to pay for my new deposit on my new flat.

 

Any advice would be very much appreciated. Thanks:-)

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Clean is very subjective eg how clean did you leave the cooker hob? and oven? moved furniture when vacuuming carpet, cleaned windows inside? wiped down paitwork with a damp cloth? By using the same? cleaner LA should get a consistent standard for next T.

If you are aggrieved by cleaning charge, put it in dispute with DPS. Any uncontested deposii should be released to T in about 10 days. A prof domestic could charge £20+ /hr

You should never rely on full deposit being returned in time for payment on next place, as deposit and 1 month rent usually required before keys given. Save up for this during current T is best advice.

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Perhaps better in hind sight, but did you take photographs when you left the property? Not very helpful advice to your predicament but always take photographs showing the date and time on entering and leaving. Do you have any evidence as to how clean the house was on entering or leaving? My advice is photograph and document.

I do not intend to offend but my experience in the rental sector in the past 3 years has led me to believe that many agents do not fulfill their job roles; that they lie to ensure landlords do not take their properties elsewhere, that they do not undertake necessary repairs to ensure landlords costs are kept to a minimum, when they do not fulfill their their roles, they are willing to threaten and bully to cover their mistakes to ensure the LL does not take their properties elsewhere. last week I was informed of a family left homeless as a property rented to them was not legally allowed to be let, the deposit was kept and is currently in dispute. I may sound cynical but this is my experience in the private rental sector. I know people who have successfully challenged county court judgements, after being threatened, I know of a letting agent who stated that Shelter and a solicitor were incorrect, they also said they were starting court proceedings in 7 days, and a single parent who was left to live upstairs in a house due to a rat problem, she stopped paying rent and the locks were changed and the house was classed as abandoned, this was not undertaken according to the law and the deposit was returned. This is of course personal experience and based on individual circumstances. I feel that many are intimidated into paying.

As Mariner suggests, save up during the current is the best advice.

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