Barclay PPI claim upheld but they can't calculate redress

[gibsonsg]

I have sent them copies of original loan agreements that clearly show the amount of PPI

but they say they cannot calculate redress without statements showing payments.

 

I can provide details on one of the three loans but not on the other two

( on one loan I have a letter from them telling me that I am a valued customer for making all my payment on time).

 

Is the burden of proof on me to prove payments have been made?

 

Sorry if this one has already been asked/answered, but I can't find it in the forum. Thanks

[BankFodder]

Have you sent them an SAR to get all the details which they hold on you?

 

What years were the payments made? Who provided the insurance? Maybe there are other companies which might hold the information.

[dx100uk]

were the loans a refinance of the previous one?

 

if so the refund will a lot greater .

 

dx

[gibsonsg]

Have you sent them an SAR to get all the details which they hold on you?

 

What years were the payments made? Who provided the insurance? Maybe there are other companies which might hold the information.

 

No sar yet, but they have sent a cheque for £500 as gesture of goodwill. I have written back saying its not enough. Guess the sar may be a good idea. Loans started in 1996 and it looks like the insurance was with consolidated marine and general insurance company.

Edited October 27, 2012 by gibsonsg

[gibsonsg]

No sar yet, but they have sent a cheque for £500 as gesture of goodwill. I have written back saying its not enough. Guess the sar may be a good idea. Loans started in 1996 and it looks like the insurance was with consolidated marine and general insurance company.

 

having checked the original reply I conclude that here is little point in sra as they say they have not got any records going back that long.

 

I am about to send them evidence of the repayments for two loans,

one as consolidation to the other,

but I have no evidence of repayments for the third loan,

 

although I have a letter in which they say they confirm a credit to my account and also confirm the repayment start date and value.

 

Considering I have already sent them copies of the agreements showing the value of ppi

I can't understand why they can't calculate the redress.

 

Any thoughts?

 

Are they correct that they can't calculate redress with evidence of payments made?

 

Thanks.

[dx100uk]

from the info you have it should be possible to make a spreadsheet.

 

StatIntSheet v101.xls

 

was the third loan not linked to the earlier two?

 

dx