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    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone - faulty handset


asnic
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I renewed my contract with Vodafone and up-garded to a samsung s3. I received the phone on the 14th August and within a week or so the phone would only charge to 40% and then it wouldn't charge at all. The problem is with the usb connector inside the phone not the actual charger.

 

I called VF on the 6th September and was told I would receive a new handset (no mention of a nearly new handset). After countless phone calls/emails, the phone was delivered Monday, 3 1/2 weeks after my first phone call.

 

The seal on the box was broken so I phoned Vodafone to query this, they told me it was a 'nearly new' handset and I was not entitled to a brand new handset because I reported the fault after 16 days of delievery of the handset.

 

I am so annoyed because I thought you had 28 days to return a faulty product. I called Vodafone today and was told no I will not get a brand new phone and should be happy with the nearly new one. I am not happy with a nearly new phone as I was only 3 weeks into a 2 year contract.

 

Please could someone advise what my statutory rights are regarding a new handset.

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you are entitled to a new phone

 

we have voda onboard here:

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

Many thanks

 

Web Relations Team

Vodafone UK.

 

 

.....

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi asnic,

 

Apologies for the slight delay with getting to your thread.

 

Having checked our emails I can see that you followed dx's advice and I believe one my colleagues was able to resolve things for you in my absence.

 

To conclude matters I'll get back to you in reply to your most recent email later today.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 3 weeks later...

Just been told the same thing by the techie who's been trying to rescue my brand new iPhone 5 32GB for with new sims and resets for two days. It can only be replaced by a reconditioned phone, but never mind - it will be nearly new!

 

Phone delivered Friday October 5th. Ordered as upgrade over the phone. At no point did any sales team mention a limit on fault reporting or that if a fault develops your shiny new phone is replaced with someone else's reject, albeit a fixed reject. I can't get away with such poor customer service in my business, so why should Vodafone?

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Hi I took the advice above and emailed webrelations. I was phoned back the next day and told I was entitled to a new phone which was delivered a few days later. If you would like a copy of the letter I sent (all 4 pages lol) let me know and I will send you a copy.

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Thanks..am a bit exhausted with Vodafone after this afternoon and Apple have made an appointment for me at a nearby store (they say its clearly faulty) but have noted the email address. Am going to take a view on the other work iPhones on back order and our contract, too, if there's no room for more than straight-out-of-the-box faults.

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Thought I'd give it another try - this time told I can get a replacement, but as it's over 7 days - 7! - I get a 'quality assured handset' - refurbished - for my 20 day-old iPhone 5. Have emailed as advised...

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  • 2 weeks later...
Hi Bee1475,

 

Thanks for making me aware of your concerns.

 

I believe that you emailed us while I was away and so will check to see who picked matters up to ensure that a solution was reached.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

I am in the same boat here I had the iPhone 5 on release day, thanks vodafone. After a few days the silent button became faulty and would flick between on and off all the time.

 

That was replaced with a new unit very quick now this replacement after about 3 weeks at the weekend I came to use the camera for the first time and noticed a spec on the screen I had a look and wiped the lens on the back and can't see any marks/scratches. So I guess there must be a spec of dust on the inside. I called and was told by the first agent that I would have to wait 2-4 weeks which I am fine with, but put me through to another department. Upon speaking to the lady se informed me that I would get it in a few days. To which I asked was it new and I was told due to it being over 7 days I was only entitled to a quality assured phone. And she couldn't tell me what guarantee it came with. Not happy as you can imagine. A £600 phone less than a month old and I can only be offered a refurb.

 

I have sent an email yesterday to you but had no follow up yet. And I have now forwarded it you to you again with the subject heading you have stated above.

Edited by Slacky555
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Lee, thanks for getting back to me.

 

It's a bit of a tale. Apple support made me an appointment with an Apple store. In the meantime, I called Vodafone again as didn't think Apple would honour an exchange as Vodafone were the seller. This time a customer service guy said he would sort it out - bear in mind, here, that it was a Vodafone tech guy who helped me initially who warned me I'd be offered a quality assured handset as this is what, he said, customer service are trained to offer. In my various conversations I'd been told twice the rules were report fault before 16 days, once report fault before 7 days, and each time that all that could be offered was a refurbished handset. So this last customer service guy says he'll sort it, he'll send out a replacement phone, and yes it will be new - after all, how many refurbished iphone 5s are around anyway, he said.

 

But I'm not convinced - why should his story be different? - so call in to my local Vodafone shop. They're great, and say take the Apple appointment. Apple are fantastic, and ten minutes later I leave with a new phone. My joy is boundless.

 

But this is where it gets unexpectedly complicated. I call Vodafone to explain and cancel the delivery. Vodafone deliver an Iphone 5 anyway, but it turns out to be a backorder handset (as yet unactivated) on our group contract. Meanwhile, my NEW handset seems to be going insane. Great sound, unlike other, but hair-trigger screen/keypad - every call either cut off by facetime (before I switched it off) or number dialling. Called Apple support, they said it's a fault, get an Apple appointment. Called store, they said call right in tomorrow. Then I get a text from Vodafone saying a handset will be delivered the following day anyway. So, I think, I'll just go with the exchange after all. The address DPD is given is missing several lines including our entire company location, but I persuade the driver to come back, and he takes away phone number two - pointing out that given the number of phones he collects, he's waiting till after Christmas for his upgrade.

 

So now I have iPhone 5 32GB number three. And guess what. This one is beginning to sound a little like it's developing sound issues like phone number one. So in case it deteriorates further, as the other one did, I have already reported it.

 

My trust iPhone 4 was fine over two years, just in case you think I'm jinxing these phones :)

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I am in the same boat here I had the iPhone 5 on release day, thanks vodafone. After a few days the silent button became faulty and would flick between on and off all the time.

 

That was replaced with a new unit very quick now this replacement after about 3 weeks at the weekend I came to use the camera for the first time and noticed a spec on the screen I had a look and wiped the lens on the back and can't see any marks/scratches. So I guess there must be a spec of dust on the inside. I called and was told by the first agent that I would have to wait 2-4 weeks which I am fine with, but put me through to another department. Upon speaking to the lady se informed me that I would get it in a few days. To which I asked was it new and I was told due to it being over 7 days I was only entitled to a quality assured phone. And she couldn't tell me what guarantee it came with. Not happy as you can imagine. A £600 phone less than a month old and I can only be offered a refurb.

 

I have sent an email yesterday to you but had no follow up yet. And I have now forwarded it you to you again with the subject heading you have stated above.

 

Hi Slacky555,

 

I can confirm that I've received your email and will get back to you as soon as I can.

 

In regard to quality assured or nearly new phones I can clarify that these are phones which have been returned to us within the seven working day cooling off period. As such, they will be in excellent condition but of course we're unable to resell them as brand new units.

 

Lee, thanks for getting back to me.

 

It's a bit of a tale. Apple support made me an appointment with an Apple store. In the meantime, I called Vodafone again as didn't think Apple would honour an exchange as Vodafone were the seller. This time a customer service guy said he would sort it out - bear in mind, here, that it was a Vodafone tech guy who helped me initially who warned me I'd be offered a quality assured handset as this is what, he said, customer service are trained to offer. In my various conversations I'd been told twice the rules were report fault before 16 days, once report fault before 7 days, and each time that all that could be offered was a refurbished handset. So this last customer service guy says he'll sort it, he'll send out a replacement phone, and yes it will be new - after all, how many refurbished iphone 5s are around anyway, he said.

 

But I'm not convinced - why should his story be different? - so call in to my local Vodafone shop. They're great, and say take the Apple appointment. Apple are fantastic, and ten minutes later I leave with a new phone. My joy is boundless.

 

But this is where it gets unexpectedly complicated. I call Vodafone to explain and cancel the delivery. Vodafone deliver an Iphone 5 anyway, but it turns out to be a backorder handset (as yet unactivated) on our group contract. Meanwhile, my NEW handset seems to be going insane. Great sound, unlike other, but hair-trigger screen/keypad - every call either cut off by facetime (before I switched it off) or number dialling. Called Apple support, they said it's a fault, get an Apple appointment. Called store, they said call right in tomorrow. Then I get a text from Vodafone saying a handset will be delivered the following day anyway. So, I think, I'll just go with the exchange after all. The address DPD is given is missing several lines including our entire company location, but I persuade the driver to come back, and he takes away phone number two - pointing out that given the number of phones he collects, he's waiting till after Christmas for his upgrade.

 

So now I have iPhone 5 32GB number three. And guess what. This one is beginning to sound a little like it's developing sound issues like phone number one. So in case it deteriorates further, as the other one did, I have already reported it.

 

My trust iPhone 4 was fine over two years, just in case you think I'm jinxing these phones :)

 

Hi Bee1475,

 

Thanks for coming back to me.

 

I can see that quite a bit has gone on while I was away.

 

To make sure that things get sorted I'll get in touch with you later in the week.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Slacky555,

 

I can confirm that I've received your email and will get back to you as soon as I can.

 

In regard to quality assured or nearly new phones I can clarify that these are phones which have been returned to us within the seven working day cooling off period. As such, they will be in excellent condition but of course we're unable to resell them as brand new units.

 

 

Hi Bee1475,

 

Thanks for coming back to me.

 

I can see that quite a bit has gone on while I was away.

 

To make sure that things get sorted I'll get in touch with you later in the week.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Thanks for the confirmation that you have received my email

 

I will await your contact with me. And report back in this thread the details.

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Hi Slacky555,

 

Thanks for your time on the phone last week.

 

In the event that you require any further assistance from me in the future you know where I am.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Lee has now sorted this issue for me.

 

A phone a been returned to you today via DPD can you confirm this has been received and again no charge/ the account is all ok with no extra charges.

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