I know the feeling! I have never experienced such bad customer services. The web address was the best way, the people in the call centres were useless - must have spent at least 10 hours being put on hold! Hope you more luck with the apple store!

Hi I took the advice above and emailed webrelations. I was phoned back the next day and told I was entitled to a new phone which was delivered a few days later. If you would like a copy of the letter I sent (all 4 pages lol) let me know and I will send you a copy.

I renewed my contract with Vodafone and up-garded to a samsung s3. I received the phone on the 14th August and within a week or so the phone would only charge to 40% and then it wouldn't charge at all. The problem is with the usb connector inside the phone not the actual charger. I called VF on the 6th September and was told I would receive a new handset (no mention of a nearly new handset). After countless phone calls/emails, the phone was delivered Monday, 3 1/2 weeks after my first phone call. The seal on the box was broken so I phoned Vodafone to query this, they told me it was a 'nearly new' handset and I was not entitled to a brand new handset because I reported the fault after 16 days of delievery of the handset. I am so annoyed because I thought you had 28 days to return a faulty product. I called Vodafone today and was told no I will not get a brand new phone and should be happy with the nearly new one. I am not happy with a nearly new phone as I was only 3 weeks into a 2 year contract. Please could someone advise what my statutory rights are regarding a new handset.