How to approach Comet with my problems

[Dazzler7]

Just over 1 week ago I bought a Samsung TV from Comet.

I also said we were interested in a soundbar for a better sound system as we didnt want wires to speakers all over the room.

The salesman told us the better option would be to buy the Bose Companion 3 system, which has 2 small speakers that stand at the side of the TV. (there was one on display actually connected to the TV) So, we spent a total of over £1800.

At the till, just before paying the assistant tried to give us the hard sell about an extra 4 year warranty for about £400 but we declined.

 

We messed around setting everything up and yesterday noticed we have a vertical yellow line going down the whole length of the TV screen - on the Comet website the reviews for my particular TV mentioned this same fault and the reviewer had to have his TV replaced.

 

I went into Comet today, the assistant didnt seem at all surprised at this problem - it was known to him (Well why sell me the TV!!!) and said if it had been within 72 hours of purchase he could have done something but because it was over that time I would have to arrange for a Samsung engineer to come out, who would in all probability exchange the TV.

He also managed to get the comment in that if this had happened over 12 months later we would have been sorry we didnt take out the extra warranty

 

Before phoning Samsung I wanted to do a little checking around as my second problem is that I suspect the Bose system I have been sold is a system for computer speakers, not for TV's.

 

When googling this problem online I find this is indeed the case, other people have been sold this system as a TV surround sound and when they complained to Comet they were told the Bose is marketed as a multimedia system so therefore that covers TVs.

 

On Bose's own website they talk about this system as computer speakers.

 

I am now feeling rather aggrieved and would rather have a refund on both products, the TV as faulty and the Bose as not sold for what I wanted it for. Am I entitled to one as the products are under 28 days old?

 

Can I now insist on a refund by speaking to Comet? Surely if I phone Samsung direct they might well send a replacement TV but they won't give a refund themselves?

 

I paid by credit card - unfortunately I have disposed of both boxes they came in (It was a 46" TV after all) Thank you in advance

[dx100uk]

yes you can insist on a full refund under soga...END OF!!

 

typical response from comet

 

the 72hrs is VERY VERY wrong!!.

 

how did you pay.?

dx

[Dazzler7]

We paid by credit card.

Can I literally take both TV & Bose system back to Comet in the car and ask for a refund there and then?

I didnt want to go down the road of bringing Samsung into it if I wasnt going to accept a replacement TV anyway.

Thanks for quick reply, I am a bit anxious about making a fuss in the shop - the 72 hour time limit reply puzzled me a bit also, is that something just off the top of his head?

[DanscoCAB]

Comet are known for things like this. Tell you to contact the manufacturer but it is their responsibility! Replace or refund by SOGA like dx said. If they mess around contact head office and make a complaint.

[dx100uk]

just also remember under sec 75 your credit card company are EQUALLY liable.

 

IMHO, give comet one last chance to refund.

 

if they wont.

 

then do a chargeback.

 

http://whatconsumer.co.uk/visa-debit-chargeback/

 

dx

[GorgieBoy]

Hi Dazz ,

 

So its down to 72hours now in COMETLAND regarding faulty goods before they will refund or replace anything over that they are not interested , what a joke except it is not funny .

 

The Tv fails within 7 days with a known fault and you are also mis-sold a Bose Sound System .

 

The advice from dx is the way to go I would suggest .

 

Also have a read here and follow the link by Locutus regarding marwans carry on with the exact same Bose System that COMET also mis-sold .

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?356050-Comet-mis-selling-(again-)

[Dazzler7]

Well thanks so much everyone, you have all been a great help - before I go to sort it in store tomorrow can I clarify with you:

a) Do I need to take the TV & Bose system back to store (I borrowed an estate car to collect the goods) or can I insist Comet collect from my house?

b) Are you saying I shouldn't have been told to ring Samsung direct, it was up to Comet to sort it.

c) Is this 72 hour thing something he has made up?

d) If he refuses to credit me straightaway do I then contact Head Office

e) Does the fact I no longer have the original packaging make any difference at all to my claim?

[dx100uk]

Well thanks so much everyone, you have all been a great help - before I go to sort it in store tomorrow can I clarify with you:

a) Do I need to take the TV & Bose system back to store (I borrowed an estate car to collect the goods) or can I insist Comet collect from my house? - debateable.

b) Are you saying I shouldn't have been told to ring Samsung direct, it was up to Comet to sort it. - correct!!

c) Is this 72 hour thing something he has made up? - oh yes!!

d) If he refuses to credit me straightaway do I then contact Head Office - can do, i'd do a chargeback, then dump them back at the store.

e) Does the fact I no longer have the original packaging make any difference at all to my claim?

NO NONE!!

 

 

dx

[andyask]

This is why I never buy from Comet - every time I go in their Slough store there is a long line of people complaining at the service desk. Some assume it is like Argos where you can return goods on change of mind....but they don't do that, hence all the fun red faces, loud voices and cries of "I want to see a manager"

[s12345a]

This is why I never buy from Comet - every time I go in their Slough store there is a long line of people complaining at the service desk. Some assume it is like Argos where you can return goods on change of mind....but they don't do that, hence all the fun red faces, loud voices and cries of "I want to see a manager"

 

Yeah but to be fair, stores like currys and comets have items on display to touch, feel and mess around with. At argos, you are selecting an item from a catalogue so it makes sense to have a returns policy as you have not had the opertunity to use it.

[andyask]

At Argos you can preview/open any item before you buy it. No difference to seeing it on a shelf only you have staff/other customers on all sides watching you.