Jump to content


BankFodder BankFodder


Registered Users

Change your profile picture
  • Content Count

  • Joined

  • Last visited

Everything posted by s12345a

  1. Emailed all the customer services addresses I could find but no response so far from the AA. Anyone have any directors contact details?
  2. Hi David, Thanks for your reply. I am going to wait for them to reply and see what happens. If not how would I go about taking it further (Legally)
  3. Hi to make it easier I have detailed my issues in the letter below which I have sent to the AA. Any advise? On the 7th October 2012 I drove my vehicle (Mercedes-Benz E270 Cdi) . On my return, I noticed the car doors would not open centrally. I then used the key to open the door manually and managed to open it. I then realised that the car would not also start. At this point I decided to call on your breakdown services to get me back on the road again. I was told the AA patrols are busy in the area however they will send out a sub-contractor to get me roadworthy again. A patrol from a company called FAM Engineering came out and immediately diagnosed my vehicle as “Dead Battery”. He said it’s no problem and that he will start my vehicle with a booster start. I asked him if this was safe to complete on my vehicle due to the complex electronics on board and also when I purchased the car I remember the dealer telling me the car should not be jump started. The battery should be charged and then the car should be started. I questioned the patrol over this to which he replied it is perfectly safe and he does this all the time. To double check this he rang his “friend” who works for Mercedes Ciceley who confirmed how to start it. I suggested that rather than start it this way, why don’t we purchase a new battery and fit it using AA’s service. He was against this as without testing it he said the battery seemed in good condition. He placed his crocodile clips on the battery and then went to start the car using his booster pack and started the car. The cars manual also states that all electrical equipment including the heaters, lights and stereo should be completely switched off. The patrol did not advise us to do this. The car started and he asked me to sign a form to say he had completed his job and drove off. Once I sat in the car, I went to place the car in the “Drive” gear and it would not move out of “Park”. It seemed to be stuck in “Park”. I then called the number on top of the form I signed from FAM Engineering and they arranged for the patrol to come back. He came back swiftly but was not pleased and tried to force the gear to move out of Park quite violently but failed. I was not pleased with this attempt as I felt he could have damaged the lever and made this clear to him. He then went back to his vehicle and rang his friend who works for Mercedes to see what else they can try. His friend said that the car needed to go to the workshop. At this point the car was showing a number of faults on the dashboard system including “ABS Fault”, “ESP Fault”, “Speedtronic Fault” and “Display Fault”. The unhappy patrol proceeded to get the vehicle towed to the nearest workshop and swiftly left. A tow truck from FAM engineering arrived approximately 45-50 minutes to take the vehicle to a workshop/garage. When he arrived he was displeased that the previous patrolman had not used the override switch to put the car into neutral as advised by his contact center. He tried to find out how to do this and then came to the car and violently forced open the leather gaiter and found the switch. Since this incident, I have found out that the gaiter should not have been touched. It should have been the whole panel around the gear lever to reveal the override switch. The second patrol proceeded to lift my vehicle onto the truck. He advised me he will take me and the car home as no garages are open at that time and I will have to ring back in the morning to have the vehicle transported to a workshop. The following morning I arranged for my vehicle to be taken to a workshop. I have extensively researched online regarding my issue and it seems that the vehicle should not have been started as it was. The battery should have been taken off and charged and then the car started with all electronics switched off. As a result of your sub-contractors, my vehicles electronics have now failed. I have been told that it will cost in excess of £1300 for an ESP Module to remedy the issues created. Also I am now going to have to be without the use f my car as I have to wait over a week for this part to arrive from Germany. I am extremely disappointed as I mentioned to the initial patrol about purchasing a new battery and he dismissed this. Had we have done this then there would have been no electrical faults at all. Prior to jump starting the vehicle there were no faults present on the vehicle. I am now writing to you for you to investigate my issue and cover all costs involved in repairing my vehicle as a result of your subcontractors patrol. I look forward to hearing from you.
  4. s12345a

    5 month old tv

    If you've got one of their extended warranties you may find that water damage is covered.
  5. If Acer & Comet are able to prove the fault is due to misuse or accidental damage then I would ask them to give you that in writing in the form of an engineers report.
  6. Yeah but to be fair, stores like currys and comets have items on display to touch, feel and mess around with. At argos, you are selecting an item from a catalogue so it makes sense to have a returns policy as you have not had the opertunity to use it.
  7. Have Comet said they won't refund it or have they said they want an engineer to visit before they take it further ???
  8. You'll probably find that Comet only want to come out and confirm that it is faulty. I appreciate that it isnt switching on but I think it is standard procedure for them to inspect it before any further action is taken. When they send out one of their techies, they will probably just advise you to go to store and get and exchange or full refund. They probably insist on coming out and taking a look at it before they do anything as there are a few people (I'm not suggesting you by the way) who lie about "self made" faults and try to blame it on the manufacture of the machine just to get a refund.
  9. Just out of curiosity, I also have an A class and think my fan belt is playing up. What model of A class and year do you own ?
  10. Completely Agree with the above statement. As stated before, the keys were obviously "fit for purpose" when the item was purchased new. Comet havn't intentionally sold you a duff one.
  11. Completly agree, causing a scene is gonna get you nowehere. The guys to whom you are cauing a scene to are only doing what they are paid to do by Comet. If your that frustrated take it out at the people at the top like the directors of Comet. i believe his name is Bob Darke and his email address is bob.darke@comet.co.uk.
  12. Just wanted to confirm is it definatly Comet or is it Currys. As far as i'm aware Comet deal with Santandar and in the past they dealt with GE Money. Currys however have had dealings with HFC.
  13. I see your point but SOGA allows the retailer to test an item (however they want to test it). It does not state that the retailer has to test it before sale - it just has to be of satisfactory quality and as described. Im sure you'll agree more customers try to fudge retailers than the other way round which is why they should test it.
  14. Most probably not, as the manufacturer of the item has tested it before shipping it to them. They probably do random spot checks on their products but they don't test each and every item.
  15. Thats because the retailer will accept that the manufacturer has tested the item before shipping it to them. Comet may be a little over the top by sending it to an engineer for an inspection of the fault, but legally they have every right to do so (even under SOGA). They are not refusing a refund and the OP will probably get their refund however i'm sure they recieve lots of customers who make up faults with their products and try returning them hence why they have this strict process in place. Im not suggesting that this is the case in this instance though and im sure Comet could use some discretion in the matter.
  16. Correct me if i'm wrong, but does the retailer not have the right to have the product tested/ inspected by a qualified engineer for the fault under SOGA before a refund or exchange is handed out???
  17. All they are doing is what other retailers have been doing for some time. Sub Contract all repair work.
  18. I hope you get this issue resolved but what I find amusing is how people get on their high horse about SOGA and when they ring trading standards they are told that the retailer is right. Guys lets not forget Currys & Comet are multi million pound companies with hundreds of stores in the uk with thousands of staff. Do you really think they would risk working outside of the law ?
  19. I'm quite confused here. I remember a SED red label being issued to me for my washer dryer and I got a full refund without any issues.
  20. I think it would be pretty stupid to record the conversation or to threaten him. At the end of the day he/she is just doing his job that he/she is paid to do. Secondly if you were to be caught using your dictaphone somehow then they would be in their rights to ban you from entering their store ever again. Like a few people have mentioned hit them with SOGA. I would personally write to the head office complaints team if you decide to go that route as the store probably wont have the authority to make the decision when it comes to SOGA. Good luch anyway
  21. Why dont you do into the store and ask for a refund. An SED label will allow you to obtain a refund or exchange. Theres no need to write to the CEO or go to trading standards as Comet have already given you the SED document which entitles you to a full refund or exchange.
  • Create New...