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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Comet and a Panasonic Fridge Freezer: broke down after 4 days **RESOLVED** - here's what to do listed


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I have just started an appalling relationship with Comet.

 

I bought a Panasonic fridge freezer which was delivered on 29th August 2012 and within 4 days broke down.

 

I have to date spent a full day on the issue, including a trip to the store itself. All I have been offered is an engineers visit in 5 days time. I have asked for it to be removed and a full refund, but Comet have refused.

 

It looks as though I may well be have to take them to court, and am currently having to use a cool box and ask neighbours to freeze cool packs for me.

 

My advice is to avoid Comet and Panasonic at all costs. I spoke intelligently and calmly to both organisations and I might just as well have not bothered.

 

I have put my complaint in writing to Comet and sent it recorded delivery. I also emailed them, and I received the cursery email back saying they would reply within 24 hours. If anyone is considering buying from Comet or Panasonic I would think very carefully indeed. Panasonic use an outsourced company to service their goods.

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typical rubbish.

 

you are entitled to a complete refund.

 

how did you pay?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Many thanks for your speedy response! Much appreciated.

 

I paid with my M&S credit card. I spoke with M&S this morning as I thought they could stop the payment to Comet until it was resolved. I was informed that there was nothing they could do at this stage!

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Yep, typical Comet thinking that the law of the land doesn't apply to them.

 

Had a very similar experience with them myself.

 

See here to see how I resolved it...they only caved in after an LBA was issued to them.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?333744-Comet-Dishwasher-SOGA-*****-Success-but-only-after-LBA-*****

 

 

Thread moved to Comet forum

 

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sorry M+S they are EQUALLY responsible under section 75

 

go get 'em

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I have just started an appalling relationship with Comet.

 

I bought a Panasonic fridge freezer which was delivered on 29th August 2012 and within 4 days broke down.

 

I have to date spent a full day on the issue, including a trip to the store itself. All I have been offered is an engineers visit in 5 days time. I have asked for it to be removed and a full refund, but Comet have refused.

 

It looks as though I may well be have to take them to court, and am currently having to use a cool box and ask neighbours to freeze cool packs for me.

 

My advice is to avoid Comet and Panasonic at all costs. I spoke intelligently and calmly to both organisations and I might just as well have not bothered.

 

I have put my complaint in writing to Comet and sent it recorded delivery. I also emailed them, and I received the cursery email back saying they would reply within 24 hours. If anyone is considering buying from Comet or Panasonic I would think very carefully indeed. Panasonic use an outsourced company to service their goods.

 

Have Comet said they won't refund it or have they said they want an engineer to visit before they take it further ???

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they cant do that.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They want an engineer to visit. Fridge arrived Wed, broke down Sunday, Called Mon and eventually got an engineer coming tomorrow. They then have to report back to Pansonic who will then report to Comet and finally me!

 

I have requested a full refund as the appliance was only 5 days in my possession before it failed! Much appreciate your response.

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Hi cranston ,

 

Follow the advice from ims ,

 

I have no idea how COMET are operating their After Sales Service these days but once again they decide what happens and still make it as difficult as they can for a customer to get replacement goods when they go wrong even when the goods fault within a matter of days as in cranstons case .

 

It is understandable that COMET would wish to inspect the Fridge Freeezer and to confirm it faulty before replacing , but as ims says there is no need for all this malarky and the time scale involved is totally unacceptable. In the past this kind of issue would have been resolved within 48 hours and cranston would have had a refund or replacement .

 

Nowadays COMET are running on empty no field service engineers of their own left third party repairers getting involved , hundreds of other retail and support staff being made redundant and closing stores all over the country .

 

Whilst on the outside still advertising what a great Retailer to buy your goods from .

 

Retail Managers being told NOT to replace anything that goes faulty , while still trying to entice customers that visit stores to part with their hard earned cash ,

but once again once the money is in the till customers then experience a different side of COMET .

 

To sum it up on the @comethelp Twitter thing a customer complains that a Retail Manager laughed in his face when trying to get redress with the store after the customer mentioned his rights under SOGA before walking away and left him standing on the shop floor with the attitude of you do what you want we do not care but we will not replace or refund .

 

Disgracefull but this is what is happening now , AVOID .

Edited by GorgieBoy

Regards

GorgieBoy

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Engineer due to come today, just received a call from "Panasonic" engineers saying they cannot come until Tuesday. Unbelievable!

Another day lost, still no refrigeration in my home, and very hot weather. Frustrated and very upset. Dont know what to do next.

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there have been instance of compensatio for lost food before.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Engineer due to come today, just received a call from "Panasonic" engineers saying they cannot come until Tuesday. Unbelievable!

Another day lost, still no refrigeration in my home, and very hot weather. Frustrated and very upset. Dont know what to do next.

 

That really comes as no surprise to me whatsoever.

 

Have you actually read the previous posts and the thread I linked you to earlier.

 

You need to take control of this and get it sorted....see my previous note where I mentioned "Pillar and Post"

 

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Firstly, many thanks to everyone for their comments and suggestions. Here is an update and followed by a checklist if anyone has similar issues.

 

The engineers visit last Friday ( bet 7 am and 7pm) was cancelled, with no reason as to why, at around 11am, and I was simply told there would come on Tuesday,

not even bothering to ask if this was convenient.

 

I refused, as I had cancelled everything in my diary last week in order to resolve the matter, and rescheduled for this week!

 

I went into the Comet branch yesterday, and refused to be put off without speaking with the manager.

I stood by the service desk, and when asked what the problem was simply stated quite calmly that I had no intention of repeating the whole story again

as both Comet and Panasonic were fully aware of the problem.

 

The manager eventually came to speak with me.

I had all the paper work with me, but stated that there should be no need for me to go into details ( I was asked!) as he should be fully aware of the issue.

He took some considerable time to read the letter that I had sent both by recorded delivery and through Comets website, and eventually mumbled that they would exchange it!

 

This I refused and simply stated that I wanted a full refund.

He succumbed.

The FF will be collected tomorrow.

 

I requested compensation for the food I had lost, and was told that I would have to take this up with head office, which I will do after the fridge has been collected tomorrow.

 

This morning I received my first call from Panasonic apart from the cancellation of the engineer!

They had been notified from Roumania (!!!) that I had issues.

They asked how much food compensation I was looking at and offered me half, as "a goodwill gesture'.

 

I suggested that they should increase that as I have spent at least 3 full days trying to get the problem dealt with. They are thinking about it.

 

Yesterday, I ordered a FF from John Lewis, own brand with servicing from AEG. They deliver on Wednesday in the same delivery slot as Comet!

 

My suggestions to anyone having similar issues is as follows.

 

1. Write EVERYTHING down, with time and date of the call, to whom etc etc.

 

2. Advise your bank or credit card company if you have paid by CC or cheque, and ask to speak to the disputes team.

Ask them to explain to you what the procedure is, and whether you will incur any charges on your account by not settling it.

If you have paid by CC, both the retailer and the CC company are jointly liable under section 75 of the Consumer Credit Act.

 

3. Contact your local Trading Standards, who will give you the appropriate information with regard to putting your complaint in writing to the company, in this case COMET.

 

4. Write that letter! Send it recorded delivery, and keep/save a copy. I even sent a second letter, with a copy of the first, when the engineer cancelled

 

5. BE PERSISTANT. I do think that is why I have eventually got my problem resolved. I spoke with Comet and Panasonic every day, and visited the store on 2 occasions, making my presence felt in a firm and calm way, despite being very angry and upset.

 

6. Once you are certain that both companies have ALL the information they need, when asked to explain what the problem is, DO NOT explain.

Tell them that everything has been sent by recorded delivery, you have called on numerous occasions and therefore they should know what the problem is.

If they dont, ask them to contact Head Office!

In other words use their time and energy, not yours.

 

Finally, thank goodness for sites like this.

It really helped last week when I felt very victimised by a giant retailer and manufacturer.

 

Thank you!

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hey great result

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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