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    • Hi Sweet and welcome to CAG   Are you willing to disclose the employer in this case ?
    • I was the manager of an off license. We reopened on mon 30th, I received a very large delivery which we weren’t expecting (and I wasn’t told about until 2hrs before by my line manager) all managers received a text from regional manager which stated when deliveries are coming in shops are to be closed. He didn’t ring this info in, I just read the text.   When I saw how big del was (completely covered the floor, could barely move around it) I kept my shutters closed and proceeded to pack delivery away. The store remained closed and we lost 5hrs trading time. I didn’t seek permission from manager to do this, with the current safety precautions enacted (only allowed 1 customer in at a time as manadated by HQ) I didn’t feel this could be safely achieved with 3 members of staff in and all the stock everywhere.  regional manger calls into shop at 4:50, hits roof that it’s closed and storms out of shop after exclaiming I didn’t have the authority to keep shop closed.   Fast forward 1 1/2 weeks later today regional manager comes in at 4pm with prepared questions, I answer truthfully stated I didn’t think it was safe I had the best interests of business at heart that I had turned up for work every day since this incident and nothing had been said. He said that they will examine this information and can come back for more evidence if needed.    He goes away again and at 5:59 (my shift finished at 6) he came back in saying they’d examined all the evidence and that their decision was dismissal, I was to gather my things and there’d be a letter in the post with information should I wish to appeal.  quite a shock.   I will see what this letter states as their reasons I committed gross misconduct, I am a bit at a loss as to what I specifically did to be deemed gross misconduct.   I’ve worked for them for 10years, taken 2 days off sick in that entire time and had a faultless record   I’m just flabbergasted they’d immediately sack me for something which happened in unprecedented times when all I was trying to do was keep myself and my staff safe and safely make their store presentable and adequately accessible for all.   Any thoughts on the above? Obviously this is all too fresh as it happened only hours ago 
    • Hi KL1 and welcome to CAG.   You say the buyer contacted you saying, "...... he had seen it cheaper somewhere else and wanted to cancel the sale."   Do you have this in writing and, if so, in what format ?   It would be useful if you could tell us more about the item you sold.    
    • I wanted to report a success against UKPS that started in Dec 2018 and was concluded today.  I did do a bit of reading through this site for guidance though so thanks for that!    in Dec 2018 a family member reversed onto a private road in Coventry and waited about 1 minute or so to collect their partner.  Meanwhile the owner was loitering and waiting to catch anyone on his land with photos.  2 photos were taken about 40 seconds apart.   With my help I disputed the charge stating that the driver had not "parked" but had only stopped momentarily to pick up a passenger.  I did not state at any point who the driver was.   UKPS from Leamington Spa were trying to enforce this and insisted on the charge of £60 + £100 being paid.  I sent a 2nd letter confirming the position of the 1st letter and that no further letters would be sent.   4 threatening letters were sent from Debt Recovery Plus and Zenith Collections and duly ignored.  The last kindly offered to settle for £136!    Then a letter from Gladstones Sols threatening the same was also sent, and mentioned Beavis vs Parking Eye.  This was also duly ignored.   Finally a Letter Before Action was sent by email.  Aha!  Game on.  They cited Vehicle Control Services Ltd v Nick Idle and Vehicle Control Services Limited v Damen Ward and that stopping for any time is a breach, and it was only the length of time stopped that may affect the value of the breach.   I said that signage said no PARKING, not no STOPPING and that appropriate case law was JOPSON v HOMEGUARD where the judge specifically said "Merely to stop a vehicle cannot be to park it"   They then came back at me with an evidence bundle they were allegedly going to use at court against me, stated the signage was clear,  a nd repeated their "no stopping" case   I came back at them with the same as before and added that, in their world, someone coming onto the land and wanting to read the signage would have precisely NO TIME AT ALL to so as, according to them, even stopping for mere seconds was a breach.  I also threatened that I would claim costs for my wasted time in dealing the case.   Today they emailed me as follows: ---------------------------------------------------------------------------------------------------- Good Morning,   Thank you for your correspondence. We apologise for the delay in our response, however as no further action has taken place we trust you agree no prejudice has been suffered.   Please note that our Client has cancelled our instruction on this matter and the matter is considered closed.   No further action is warranted. Kind Regards ----------------------------------------------------------------------------------------------------   16 months on and UKPS gave in  
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Cranston1947

Comet and a Panasonic Fridge Freezer: broke down after 4 days **RESOLVED** - here's what to do listed

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I have just started an appalling relationship with Comet.

 

I bought a Panasonic fridge freezer which was delivered on 29th August 2012 and within 4 days broke down.

 

I have to date spent a full day on the issue, including a trip to the store itself. All I have been offered is an engineers visit in 5 days time. I have asked for it to be removed and a full refund, but Comet have refused.

 

It looks as though I may well be have to take them to court, and am currently having to use a cool box and ask neighbours to freeze cool packs for me.

 

My advice is to avoid Comet and Panasonic at all costs. I spoke intelligently and calmly to both organisations and I might just as well have not bothered.

 

I have put my complaint in writing to Comet and sent it recorded delivery. I also emailed them, and I received the cursery email back saying they would reply within 24 hours. If anyone is considering buying from Comet or Panasonic I would think very carefully indeed. Panasonic use an outsourced company to service their goods.

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typical rubbish.

 

you are entitled to a complete refund.

 

how did you pay?

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Many thanks for your speedy response! Much appreciated.

 

I paid with my M&S credit card. I spoke with M&S this morning as I thought they could stop the payment to Comet until it was resolved. I was informed that there was nothing they could do at this stage!

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Yep, typical Comet thinking that the law of the land doesn't apply to them.

 

Had a very similar experience with them myself.

 

See here to see how I resolved it...they only caved in after an LBA was issued to them.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?333744-Comet-Dishwasher-SOGA-*****-Success-but-only-after-LBA-*****

 

 

Thread moved to Comet forum


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sorry M+S they are EQUALLY responsible under section 75

 

go get 'em

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Yes...chargeback and all that :-)


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

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my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

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I have just started an appalling relationship with Comet.

 

I bought a Panasonic fridge freezer which was delivered on 29th August 2012 and within 4 days broke down.

 

I have to date spent a full day on the issue, including a trip to the store itself. All I have been offered is an engineers visit in 5 days time. I have asked for it to be removed and a full refund, but Comet have refused.

 

It looks as though I may well be have to take them to court, and am currently having to use a cool box and ask neighbours to freeze cool packs for me.

 

My advice is to avoid Comet and Panasonic at all costs. I spoke intelligently and calmly to both organisations and I might just as well have not bothered.

 

I have put my complaint in writing to Comet and sent it recorded delivery. I also emailed them, and I received the cursery email back saying they would reply within 24 hours. If anyone is considering buying from Comet or Panasonic I would think very carefully indeed. Panasonic use an outsourced company to service their goods.

 

Have Comet said they won't refund it or have they said they want an engineer to visit before they take it further ???

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they cant do that.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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They want an engineer to visit. Fridge arrived Wed, broke down Sunday, Called Mon and eventually got an engineer coming tomorrow. They then have to report back to Pansonic who will then report to Comet and finally me!

 

I have requested a full refund as the appliance was only 5 days in my possession before it failed! Much appreciate your response.

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No need for all that malarky...you will end up being pushed from pillar to post.


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hi cranston ,

 

Follow the advice from ims ,

 

I have no idea how COMET are operating their After Sales Service these days but once again they decide what happens and still make it as difficult as they can for a customer to get replacement goods when they go wrong even when the goods fault within a matter of days as in cranstons case .

 

It is understandable that COMET would wish to inspect the Fridge Freeezer and to confirm it faulty before replacing , but as ims says there is no need for all this malarky and the time scale involved is totally unacceptable. In the past this kind of issue would have been resolved within 48 hours and cranston would have had a refund or replacement .

 

Nowadays COMET are running on empty no field service engineers of their own left third party repairers getting involved , hundreds of other retail and support staff being made redundant and closing stores all over the country .

 

Whilst on the outside still advertising what a great Retailer to buy your goods from .

 

Retail Managers being told NOT to replace anything that goes faulty , while still trying to entice customers that visit stores to part with their hard earned cash ,

but once again once the money is in the till customers then experience a different side of COMET .

 

To sum it up on the @comethelp Twitter thing a customer complains that a Retail Manager laughed in his face when trying to get redress with the store after the customer mentioned his rights under SOGA before walking away and left him standing on the shop floor with the attitude of you do what you want we do not care but we will not replace or refund .

 

Disgracefull but this is what is happening now , AVOID .

Edited by GorgieBoy

Regards

GorgieBoy

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Engineer due to come today, just received a call from "Panasonic" engineers saying they cannot come until Tuesday. Unbelievable!

Another day lost, still no refrigeration in my home, and very hot weather. Frustrated and very upset. Dont know what to do next.

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there have been instance of compensatio for lost food before.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Engineer due to come today, just received a call from "Panasonic" engineers saying they cannot come until Tuesday. Unbelievable!

Another day lost, still no refrigeration in my home, and very hot weather. Frustrated and very upset. Dont know what to do next.

 

That really comes as no surprise to me whatsoever.

 

Have you actually read the previous posts and the thread I linked you to earlier.

 

You need to take control of this and get it sorted....see my previous note where I mentioned "Pillar and Post"


If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Firstly, many thanks to everyone for their comments and suggestions. Here is an update and followed by a checklist if anyone has similar issues.

 

The engineers visit last Friday ( bet 7 am and 7pm) was cancelled, with no reason as to why, at around 11am, and I was simply told there would come on Tuesday,

not even bothering to ask if this was convenient.

 

I refused, as I had cancelled everything in my diary last week in order to resolve the matter, and rescheduled for this week!

 

I went into the Comet branch yesterday, and refused to be put off without speaking with the manager.

I stood by the service desk, and when asked what the problem was simply stated quite calmly that I had no intention of repeating the whole story again

as both Comet and Panasonic were fully aware of the problem.

 

The manager eventually came to speak with me.

I had all the paper work with me, but stated that there should be no need for me to go into details ( I was asked!) as he should be fully aware of the issue.

He took some considerable time to read the letter that I had sent both by recorded delivery and through Comets website, and eventually mumbled that they would exchange it!

 

This I refused and simply stated that I wanted a full refund.

He succumbed.

The FF will be collected tomorrow.

 

I requested compensation for the food I had lost, and was told that I would have to take this up with head office, which I will do after the fridge has been collected tomorrow.

 

This morning I received my first call from Panasonic apart from the cancellation of the engineer!

They had been notified from Roumania (!!!) that I had issues.

They asked how much food compensation I was looking at and offered me half, as "a goodwill gesture'.

 

I suggested that they should increase that as I have spent at least 3 full days trying to get the problem dealt with. They are thinking about it.

 

Yesterday, I ordered a FF from John Lewis, own brand with servicing from AEG. They deliver on Wednesday in the same delivery slot as Comet!

 

My suggestions to anyone having similar issues is as follows.

 

1. Write EVERYTHING down, with time and date of the call, to whom etc etc.

 

2. Advise your bank or credit card company if you have paid by CC or cheque, and ask to speak to the disputes team.

Ask them to explain to you what the procedure is, and whether you will incur any charges on your account by not settling it.

If you have paid by CC, both the retailer and the CC company are jointly liable under section 75 of the Consumer Credit Act.

 

3. Contact your local Trading Standards, who will give you the appropriate information with regard to putting your complaint in writing to the company, in this case COMET.

 

4. Write that letter! Send it recorded delivery, and keep/save a copy. I even sent a second letter, with a copy of the first, when the engineer cancelled

 

5. BE PERSISTANT. I do think that is why I have eventually got my problem resolved. I spoke with Comet and Panasonic every day, and visited the store on 2 occasions, making my presence felt in a firm and calm way, despite being very angry and upset.

 

6. Once you are certain that both companies have ALL the information they need, when asked to explain what the problem is, DO NOT explain.

Tell them that everything has been sent by recorded delivery, you have called on numerous occasions and therefore they should know what the problem is.

If they dont, ask them to contact Head Office!

In other words use their time and energy, not yours.

 

Finally, thank goodness for sites like this.

It really helped last week when I felt very victimised by a giant retailer and manufacturer.

 

Thank you!

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hey great result

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Yes indeed , great result Cranston ,

 

Some good information on this thread for anyone else that has a similar problem with new goods gone wrong .

 

Possible New Thread as well ,

 

" Faulty Panasonic Fridge Freezer Still NOT Uplifted despite repeated promises "

 

:-):-):-)


Regards

GorgieBoy

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