My wife is accused of shop lifting! Please help!

[surfsumi]

wE ARE CUSTOMERS OF POPULAR SUPER STORE IN ENGLAND

 

FOR LAST 3 YEARS.

MY WIFE WAS SHOPPING IN THE STORE

 

THIS MORNING HAD A CHAT WITH SOME ONE THEN SHE MISTAKENLY LEFT THE STORE AUTOMATIC DOORS

BUT SHE TURN AROUND BECAUSE SHE RELISED THAT SHE NEVER PAY FOR THE ITEMS.

 

SAME TIME THE SECURITY GUY WAS STANDING BY HER & TOOK HER INSIDE WITH THE ITEMS.

 

SHE TOLD THE STAFF THAT THIS HAS BEEN A HUMAN ERROR & SHE IS READY TO PAY FOR THE ITEMS.

 

BUT THE SECURITY GUY WAS REFUCED TO LET HER TALK.

 

THEY TOOK THE MONEY OUT OF HER CARD & GOT HER PERSONAL DETAILS ( ADRESS , DATE OF BIRTH , ETC)

GAVE HER A CONDITIONAL NOTICE BANNING HER TO ANY SUPERSTORE IN UK.

 

WHEN THIS INCIDENT HAPPEN, I WAS NOT THERE BUT I'M 100% SURE SHE IS NOT SHOPLIFTING

 

.. SHE IS NOT BRITISH & HER ENGLISH IS NOT EVEN BASIC

BUT THEY HAVE TAKEN A SIGNATURE FOR A LETTER FROM HER WHICH SHE CAN'T UNDERSTAND.

 

SHE IS SO UPSET WITH WHAT HAPPEND & SHE EVEN DON'T TALK TO ANY ONE INCLUDING ME .

 

WE ARE A FAMILY WITH ONE CHILD & WE ARE IN EMBARRASING SITUATION BECASUES OF THIS MATTER.

 

SHE JUST NEED TO PROVE THAT SHE IS NOT A THEIF. PLEASE HELP. THANK YOU..

[honeybee13]

Hello and welcome to CAG. It's very possible that you have nothing to worry about.

 

Is there any chance you could put some spacing into your post please? [There is an Edit Post button on the bottom right of what you wrote.]

 

Fwiw, writing in block capitals equates to shouting but I'm sure the guys will understand that you're upset. They should be along soon.

 

My best, HB

[ScarletPimpernel]

Please tell us the name of the shop concerned, and if the police were informed or not, and if so, if they attended.

[renegadeimp]

Hang on. If the goods were paid for as you described then the store has no case and has even banned you unfairely.

 

If you werent allowed to take the goods after payment was made then the only party that stole anything was the shop.

 

Also being forced to sign a document she couldnt understand could be classed as racism. Especially given the details you described.

 

As another poster said. Name and shame the shop and also provide more detail.

[surfsumi]

That was ASDA superstore.

She was with my little daughter ( 4 years old) at that time.

 

Police were not informed but they were taken in to a inside room by the security guy.

 

When she tried to explain what happen with her little English the security guy told her that he has no time to listen to her.

 

Then they asked her that she can speak Hindi ( Indian language) but my wife told them she only know little English & her native language.

 

They asked her to pay for the goods & take the signature on the paper( she did not know whats in there).

 

As per my wife these people had a conversation in Indian language other than English.

 

I would say we would die in starvation but we will never steal from others.

 

I'm not inflating things but she did not eat since afternoon & my little one also so upset because her mom is not normal today.

 

I would so very grateful to you if you could give us some advice how to clear her name from this shame.

 

thank you for your support.

[surfsumi]

apart from that as per her the goods were in the trolley in their original packagings & she never put them in bags or what so ever.

[dx100uk]

pers i'd ignore it

 

she has paid for the goods now.....matter resolved

 

 

have you had any letters demanding money?

 

dx

[surfsumi]

Not yet . it was only happend yesterday. but they never given her recipt for the payment.

[2Grumpy]

Didn't you said that they took the money using her credit card - that would be sufficient to prove payment

[rebel11]

Hi surf

 

They should have given her a receipt if she's made a payment. Did she pay by Credit Card?

 

Write a Formal Letter of Complaint mark it as such. Explain whats happened (that your wife got distracted and was remiss in not paying for the goods and it was not intentional), how they have let your wife down (subjected her to an ordeal - she didn't know what was going on, they took payment but she wasn't given a receipt, made to sign something when she didn't understand what she was signing because of the language barrier' and what you want them to do.

 

Send it to:-

 

Andy Clarke, Chief Executive

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

 

Not yet . it was only happend yesterday. but they never given her recipt for the payment.

[renegadeimp]

Wait. Was the card put throufh the checkouts, or did they simply just copy the details? If it was just the details then you must get that caed cancelled asap.

[surfsumi]

She was not given any type of recipt but the payment was deducted from her debit card & The payment taken at the checkouts. thank you for your support.

[renegadeimp]

Ok. Then they have no case at all. If you get any letters then let us know, but for now just get on with life.