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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Buchanan Clark & Wells


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Hi everyone. I've had two letters today from Buchanan Clark and Wells. Presumably debt collectors.

 

The letters state that they are trying to contact me with regards to a private matter. They don't state what the matter is, or who they are contacting me on behalf of. The only hint of identification are two client reference numbers.

 

The other thing I should point out is that they are saying I am the same person who lived at the "Original Address". This original address is not a placed I have lived at, but is a common misunderstanding. The address is identical to mine, except for one line extra on my address.

 

I have been in the process of cleaning up my credit report for the past 2 years and the final default is set to be removed in December. Because I have been actively involved in cleaning my report, I know every debt that is outstanding or not. I have cross referenced the account numbers against all 3 agency reports and nothing matches.

 

What should I do in this situation? I am now concerned that all my efforts to get clean will be ruined by something else. Should I send them a non-acknowledgement letter?

 

Any assistance would be appreciated.

 

Thank you.

Edited by pure*destiny
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let them play their cards

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Wait for them to write with more information.

 

They could be writing to the wrong person and if this is so, then return the letters, with a covering note, saying that they have traced the wrong person, as no debt is owed by anyone at the address to the original credit mentioned.

We could do with some help from you.

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Keep the letters and envelopes just in-case it is a miss-trace and you are being contacted for a debt which belongs to someone else with a similar name etc.

 

Also, have a check of your Credit File to see if anything is listed their.

 

As DX says, wait until they write with full information of the debt (which they will in time), when they do, post back so you can get more advise.

 

In the mean-time, carry on life as normal and DO NOT ATTEMPT to ring them!

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Ah, thanks guys. I'll just add them to the file for now then. Phew.

 

I really can't think of anything it could be. I've made it my mission to clean my reports for two years now and this has just baffled me.

 

I have one CCJ and one default left. CCJ will be removed in November and default in December. I wonder if these letters are connected? Maybe a last ditch attempt.

 

Anyway, I'll just forget it for now. Let them chase me - if they must.

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