My car insurance cancelled by my insurer

[mac193]

hi there;

i know most pple out there are quite experienced in these sort of matters. i need some advice please.

 

i had insured my car with Auto direct and last month i got a letter that i need to pay extra to my premiums because i made a claim.

i have not made any claim whatsoever. when i phoned them, they said that i had an accident and the other vehicle is making a claim against me.

 

i did not have any accident and to make it worst they've cancelled my insurance and they are threatening to take me to court for not wanting to pay the extra premium plus admin costs.

 

any advice will be very much appreciated

[ims21]

Hi and welcome to CAG

 

I have moved your thread to the correct forum where the guys will be happy to advise as soon as they are available

[unclebulgaria67]

hi there;

i know most pple out there are quite experienced in these sort of matters. i need some advice please.

 

i had insured my car with Auto direct and last month i got a letter that i need to pay extra to my premiums because i made a claim.

i have not made any claim whatsoever. when i phoned them, they said that i had an accident and the other vehicle is making a claim against me.

 

i did not have any accident and to make it worst they've cancelled my insurance and they are threatening to take me to court for not wanting to pay the extra premium plus admin costs.

 

any advice will be very much appreciated

 

You need to get to the bottom of this. You need to phone their claims department and find out details of the accident claim that has been recorded against your policy. If you have not had an accident, it may be a mistake, with your vehicles registration being incorrectly identified and therefore the third party is claiming against the wrong persons policy. You won't know until, you have phoned to find out the claims information. What day/time/location was the accident and what information has been provided to prove that the accident was with your car.

 

Try to resolve this with the claims department and get them to speak to the underwriters, if a clear mistake has been made. Perhaps they can reinstate the policy.

 

Do that for now and then comeback for further advice if you need to.