*** CASE WON - LLOYDS/TSB, Diabetes Mis-sell Claim ***

[Tenmen10]

Ladies & Gents,

 

I received an offer from Lloyds/TSB last week, although it says 'offer' it does look to be approximately what I expected.

 

I posted Lloyds for my SAR back in April as I've been banking with them for around 15 years during which I've taken out 5 loans. The first 4 were with PPI which were recommended and sold to me despite the fact I'm an insulin dependent Diabetic of some 34 years. I received my SAR and sent of my claim in May.

 

Last week a letter arrived from Lloyds saying

"as our final response we are offering you a payment of £8,865.

This represents a refund of all the PPI premiums paid (inclusive of interest), plus simple interest at 8% which is then adjusted by other factors that are relevant to your circumstances.

For example , if you have already received a partial refund of your PPI premiums, then these will be deducted from the overall payment."

 

A full breakdown of the calculations was provided - THE MONEY WAS IN MY ACCOUNT THE DAY I RECEIVED MY LETTER.

To be honest I'm chuffed though surprised as I still have a loan with Lloyds

(they tried selling me PPI with that but they REFUSED ME EVEN THOUGH I DECLINED THE OFFER IN THE FIRST PLACE).

I made sure this was pointed out to them in my claim letter.

 

I also have a claim with Lloyds/TSB for my Credit Card, this is being dealt with seperately and as yet I haven't received an offer. This is around £350 before interest.

 

I've also had good news from both Halifax and MBNA Virgin both for Credit Cards, so at last things are looking up.

 

If readers will allow me to hand out a bit of advice to those new to claiming I would recommend -

 

* sending for an SAR first,

I have had 3 refusals and 1 (low) offer so far but as I had nothing to refer to I'm now having to wait for my details before I go to the Ombudsman or Court.

It also helps you to sort your arguments out beforehand, banks are less likely to turn down a well reasoned argument using details received with your SAR.

Sadly I've learnt this a little too late.

 

* Secondly, don't be put off by claims which go back over the 6 year 'limit'.

Both my Debenhams & Burtons claims although declined (for now) they did not say anything about the length of time since my accounts were closed (both 8 years).

In fact my Debenhams refusal came with a copy of my application form from 1997. Strange how they can find the information when it suits them.

 

* Third, research your claim.

As stated above including your SAR info use this CAG Forum and any other internet searches to back your argument up before making your claim.

 

* Finally, DON'T GIVE UP!!!

The worst part is the waiting but if you do get a refusal or an offer lower than you were expecting, read their reasons for the refusal/offer, research some more and go back.

They are hoping we give in and plenty have done which simply encourages them to continue doing so.

 

Lecture over, good luck everyone

 

Tenmen10

 

Halifax Credit Card - WON - £295.00

Lloyds/TSB Loan/s - WON - £8,865

MBNA Virgin Credit Card - WON - £487.00

 

RBS/Style Store Card - OFFER MADE - Awaiting SAR as offer seems too low!

 

Barclaycard Visa & Mastercard - 2 LETTERS SENT, NO REPLIES RECEIVED. Researching claim, due to contact FOS.

Egg Credit Card - CLAIM REFUSED - Non-advised sale, PPI not required for sale, full T&C's provided! - Awaiting SAR

Santander Burtons Store Card - CLAIM REFUSED - Telesale, advisor explained main features, PPI chosen - AWAITING SAR

Santander Debenhams Store Card - CLAIM REFUSED - Tick for PPI on Agreement, I didn't, 30-day review, non-advised sale - AWAITING SAR

 

HFC - Loan for TV Purchase - Awaiting claim reply

CitiFinancial - Loan - Awaiting claim reply

[BankFodder]

Well done. Lloyds have shown that they are disreputable bank - in keeping with the rest - and that they have their snouts in the trough.

 

I am sure that there are many more poeple who haven't claimed yet and who will be encouraged to do so.

[dx100uk]

were your subsequent loans refinanced ones

 

i hope they took that into account too

 

dx

[citizenB]

Well done for persevering and for your eventual success

[Tenmen10]

Hi dx100uk,

 

yes it looks as though they have taken my refinanced loans into account, on the breakdown page there is a section which explains the loans which were refinanced. I'll look deeper into that, the fact that it has been mentioned reassures me somewhat that it has been done correctly - or maybe I'm just too trusting?! You've got me thinking now

 

One thing I am doing is contacting them to pay off some of the (non insured) loan I currently have with them, I'm surprised they didn't take it off anyway but it suits me as things are so once I get a reply regarding my Lloyds/TSB Credit Card/s I'll contact them.

 

Now its time to deal with my refusals/non replies. The hard work starts here I think!

 

Tenmen10

[Tenmen10]

Cheers BankFodder,

 

could you please send me details of how to make a donation, the work you guys on this do is invaluable,

 

regards

 

Tenmen10

[citizenB]

Cheers BankFodder,

 

could you please send me details of how to make a donation, the work you guys on this do is invaluable,

 

regards

 

Tenmen10

 

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