Travel Lodge - Speculative Invoice - photograph TL had proved it wasnt me **RESOLVED**

[Tara100]

I'd really appreciate an update too (even though the thread is a few monhs old)

 

My daughter has just received the same letter as you, for an alleged £400 worth of damage to a wall on a one night stay at TravelLodge.

She is worried sick and says there was no damage caused by her, her partner, or the previous occupants.

 

 

We really need to know where to go with this.

 

 

 

Tara, was responding to a post on another thread.

 

Originally Posted by Gazzaboy

Hi all,

 

Hopefully you will notice this reply. i have had further correspondance from CRS regarding their initial claim.

 

The basics of the letter, what i read from it were this.

 

1. Because i did not reply to the initial letter, therefor i do NOT intend to deny liability.

 

2. if i do not respond to discuss this case then then our client will have no option but to issue proceedings. seek to recover court fees etc etc.

 

3. And unless they here from me with my proposals for settlement they are instructed to refer it back to their client to commence with proceedings WITHOUT further notice to me.

 

So.... where do i go from here? i am tempted to ignore it again and see if any court papers turn up. Either that or to send a simple letter saying i did not recieve the initial letter of claim to drag it out?

 

Any more help would be greatly appreciated guys.

 

Gary

 

Link for the post above - http://www.consumeractiongroup.co.uk...g+claim%2Ffine

 

 

 

 

 

 

Its ok, the matter is partially resolved now, but I'd still like to add the info:

 

My daughter has just called the TravelLodge branch, and was told that a photograph of the alleged damage was on file (a small hole in the wall)

She then asked for a copy of the photograph, and the lady she spoke to said "I will need to check with my Manager if I can do that" My daughter then lost her cool and blew her top, demanding the photo to be mailed to her.

 

She was then called back, to be told that the damage had been flagged 1st June and that she was not liable since her stay was on the 3rd.

 

Make of this what you will, but my daughter is hopping mad and swears she will never stay with them again (she stays with them nationwide regularly) She is going to make a full 'no holds barred' complaint also.

 

I have to say that I find the whole situation very worrying; I do not use TL's myself, but as I plan to holiday overseas soon, I will ask for my room to be visually inspected before I go in there, and as I leave. I will also take dated photos of the room before I leave as back up.

Edited June 22, 2012 by citizenB

[citizenB]

Its ok, the matter is partially resolved now, but I'd still like to add the info:

 

My daughter has just called the TravelLodge branch, and was told that a photograph of the alleged damage was on file (a small hole in the wall)

She then asked for a copy of the photograph, and the lady she spoke to said "I will need to check with my Manager if I can do that" My daughter then lost her cool and blew her top, demanding the photo to be mailed to her.

 

She was then called back, to be told that the damage had been flagged 1st June and that she was not liable since her stay was on the 3rd.

 

Make of this what you will, but my daughter is hopping mad and swears she will never stay with them again (she stays with them nationwide regularly) She is going to make a full 'no holds barred' complaint also.

 

I have to say that I find the whole situation very worrying; I do not use TL's myself, but as I plan to holiday overseas soon, I will ask for my room to be visually inspected before I go in there, and as I leave. I will also take dated photos of the room before I leave as back up.

 

This is disgraceful. I think you should be writing to the company Head office, they have caused no end of stress - someone has written what amounts to threatening letters demanding money. At the very least you want some compensation for the stress. And NO.. you dont want money off or free nights stay at Travel Lodge

 

I am pleased that this has been resolved.

[Tara100]

Thank you

 

My hunch now, is that damage is logged, and occupants are contacted (with threatening letters) if they have stayed within a week or so time period after the damage is noticed.

 

Some will pay, some won't, and sometimes all will pay.

[citizenB]

Thank you

 

My hunch now, is that damage is logged, and occupants are contacted (with threatening letters) if they have stayed within a week or so time period after the damage is noticed.

 

Some will pay, some won't, and sometimes all will pay.

 

 

I am wondering if there is a regulatory body that you can write to regarding this. It is extremely worrying, that's for sure.

[dx100uk]

nice moey making exercise too

 

dx

[42man]

I'm sure the newspapers would be VERY interested in this....

[42man]

Or give them a slating on Trip Advisor....

[stu007]

Hi

 

Even better go to the media and stick it to them as it does seen to be a money making exercise and to make this situation worse they had the nerve to accuse an innocent person of damage to there property that on offical travelodge record as being carried out by a previous occupant of that room.

 

Now this is me thinking aloud:

 

1. Travelodge accused and Innocent Party for damage done by a previous occupant of that room.

2. Travelodge had on record that this damage was caused by a previous occupant.

3. Due to the Incompetence of the Management of the Travelodge you stayed at you were accused of this damage.

4. Travelodge failed to contact you to discuss this damage and give you an opportunity to defend yourself especially since you were innocent.

5. Without informing you Travelodge immediately passed collections of these money owed for supposed damage to CRS to collect without once again informing you of this or your actual rights if you wish to appeal this as the first you knew of this was on the reciept of the CRS letter.

6. As this damage was already on Offical Travelodge Records as caused by a previous occupant and accusing you of the damage and to pay up this may be seen as possible fraud. (getting two people or in fact how many other people got the same letter to pay for the same damage. Can you be sure this was a one off incident).

 

Now what do I see here:

 

1. False accusation made by Travelodge against you and innocent party.

2. Travelodge Management negligence by accusing an innocent party of damage already held on record by Travelodge that was caused by a previous occupant.

3. Mental stress placed upon an innocent party due to Travelodges Negligence.

 

I certainly would not let Travelodge away with this due to the Negligence as they falsely accused you an innocent party of damage held on Record by Travelodge that a previous occupant had caused.

[Tara100]

Hi

 

Even better go to the media and stick it to them as it does seen to be a money making exercise and to make this situation worse they had the nerve to accuse an innocent person of damage to there property that on offical travelodge record as being carried out by a previous occupant of that room.

 

Now this is me thinking aloud:

 

1. Travelodge accused and Innocent Party for damage done by a previous occupant of that room.

2. Travelodge had on record that this damage was caused by a previous occupant.

3. Due to the Incompetence of the Management of the Travelodge you stayed at you were accused of this damage.

4. Travelodge failed to contact you to discuss this damage and give you an opportunity to defend yourself especially since you were innocent.

5. Without informing you Travelodge immediately passed collections of these money owed for supposed damage to CRS to collect without once again informing you of this or your actual rights if you wish to appeal this as the first you knew of this was on the reciept of the CRS letter.

6. As this damage was already on Offical Travelodge Records as caused by a previous occupant and accusing you of the damage and to pay up this may be seen as possible fraud. (getting two people or in fact how many other people got the same letter to pay for the same damage. Can you be sure this was a one off incident).

 

Now what do I see here:

 

1. False accusation made by Travelodge against you and innocent party.

2. Travelodge Management negligence by accusing an innocent party of damage already held on record by Travelodge that was caused by a previous occupant.

3. Mental stress placed upon an innocent party due to Travelodges Negligence.

 

I certainly would not let Travelodge away with this due to the Negligence as they falsely accused you an innocent party of damage held on Record by Travelodge that a previous occupant had caused.

 

 

 

Many thanks for taking the time to write (and thanks to the other respondents too )

 

I am encouraging my daughter to take some form of action about the treatment she received, and will post back with any updates.

[havinastella]

Probably a data protection issue as well!

[Tara100]

Hi

 

Even better go to the media and stick it to them as it does seen to be a money making exercise and to make this situation worse they had the nerve to accuse an innocent person of damage to there property that on offical travelodge record as being carried out by a previous occupant of that room.

 

Now this is me thinking aloud:

 

1. Travelodge accused and Innocent Party for damage done by a previous occupant of that room.

2. Travelodge had on record that this damage was caused by a previous occupant.

3. Due to the Incompetence of the Management of the Travelodge you stayed at you were accused of this damage.

4. Travelodge failed to contact you to discuss this damage and give you an opportunity to defend yourself especially since you were innocent.

5. Without informing you Travelodge immediately passed collections of these money owed for supposed damage to CRS to collect without once again informing you of this or your actual rights if you wish to appeal this as the first you knew of this was on the reciept of the CRS letter.

6. As this damage was already on Offical Travelodge Records as caused by a previous occupant and accusing you of the damage and to pay up this may be seen as possible fraud. (getting two people or in fact how many other people got the same letter to pay for the same damage. Can you be sure this was a one off incident).

 

Now what do I see here:

 

1. False accusation made by Travelodge against you and innocent party.

2. Travelodge Management negligence by accusing an innocent party of damage already held on record by Travelodge that was caused by a previous occupant.

3. Mental stress placed upon an innocent party due to Travelodges Negligence.

 

I certainly would not let Travelodge away with this due to the Negligence as they falsely accused you an innocent party of damage held on Record by Travelodge that a previous occupant had caused.

 

 

 

Hello

 

I just wanted to add a brief update to let any interested parties know that my daughter wrote to Ali Burns (PA to the Chief Executive of TravelLodge) and the matter has been resolved to her satisfaction.

A full investigation is also taking place, so that hopefully, this scenario won't happen to other innocent folks in the future.

 

I want to say a special "Thank you" to you stu007, as your post in particular really helped my daughter put her emotions and feelings into words

 

Many thanks

Tara

[dx100uk]

well done!!

 

dx

[Bang!]

You could always get her to submit a fresh complaint, stating the room they gave her was terrible, as by their own admission it had £400 worth of damage! :D :D

[stu007]

Hi Tara100

 

I am so glad that it has been resolved to your daughters satisfation although it should never have happened in the first place.

 

It was a pleasure to be able to help.

[dadtaxi]

"You could always get her to submit a fresh complaint, stating the room they gave her was terrible, as by their own admission it had £400 worth of damage!"

 

A year and a half later and I now demand £bo$$ocks from you for damage to my screen from spitting out my coffee !

 

(well done sir)

Edited January 3, 2014 by dadtaxi