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Vodafone...Never Again! ***NOW RESOLVED***


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I cancelled my phone with Vodafone in April and tried to access my account online to print off the bills for Dec 11 to Apr 12 inclusive only to find my access had been cancelled also. I was not informed at any time that I would no longer be able to access my online account to print off any bills.

 

I called Vodafone support (spoke with Yana) on the 15th May and was told I could no longer access the online account as my phone had been cancelled, but I could visit any Vodafone shop and have them printed there. When I arrived at the shop the assistant did not know how to print them and eventually told me they could not be printed from their system. I had made an 8 mile round trip in my car, incurring petrol expenses, parking and an hour of my time.

 

On the 24th May I rang support again only to be told they would send me copies of the bills at a cost of £1.60 each. I was also told they no longer provide paper bills...well according to their website they do.

 

Considering I was not correctly informed of what would happen when I cancelled my phone, plus the time and expense in travelling to their shop after being misinformed I expect them to waive these charges as I was not given any receipts for my monthly purchases...but they refuse.

 

I've been misinformed on two seperate occasions and have made a complaint to the Ombudsman.

 

There is no way on the world I would ever use this company again.

Edited by dt3000
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most accounts. inc those of a bank

will ofcourse remove any online access

because the account is n onger active

 

i would thus assume, a mobile phone company would do the same.

 

as for the wrong advise, well, thats nothing unusual.

 

but beign ied to is a strong word to levy against a company, even if true.

 

the simple and correct answer would have been to SAR them.

 

you'll get everything for £10.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I cancelled my phone with Vodafone in April and tried to access my account online to print off the bills for Dec 11 to Apr 12 inclusive only to find my access had been cancelled also. I was not informed at any time that I would no longer be able to access my online account to print off any bills.

 

I called Vodafone support (spoke with Yana) on the 15th May and was told I could no longer access the online account as my phone had been cancelled, but I could visit any Vodafone shop and have them printed there. When I arrived at the shop the assistant did not know how to print them and eventually told me they could not be printed from their system. I had made an 8 mile round trip in my car, incurring petrol expenses, parking and an hour of my time.

 

On the 24th May I rang support again only to be told they would send me copies of the bills at a cost of £1.60 each. I was also told they no longer provide paper bills...well according to their website they do.

 

Considering I was not correctly informed of what would happen when I cancelled my phone, plus the time and expense in travelling to their shop after being misinformed I expect them to waive these charges as I was not given any receipts for my monthly purchases...but they refuse.

 

I've been misinformed and lied to. I have an outstanding balance of £22.53 which I am withholding until this is resolved and I've made a complaint to the Ombudsman.

 

There is no way on the world I would ever use this company again.

 

That £22.53 could bite you in the butt as Vodafone report your payment history to the credit reference agencies. In your place I'd get the Vodafone webteam to look in on this, Follow this advice

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

and when you get the automated reply, post that here for the webteam to find you.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Thanks for the info.

 

 

Re: WRT135 – CAG Forum [#9127555]‏

 

Hello,

 

 

Thanks for contacting the Vodafone eForum and Web Relations Team.

 

This is an auto-response to let you know we’ve received your email and will be contacting you within 48 hours.

 

 

 

Here are some useful ways of contacting us with any queries you may have:

 

Vodafone Help Centre – online help for hundreds of queries ranging from price plans, using your phone at home and abroad and using our exciting range of music, news and entertainment services

 

If you’re having problems paying your bills and need help please call us on 08700 725 625

 

If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account

 

If you’re a Pay Monthly customer:

 

Calling from the UK 08700 700 191

Calling from abroad 0044 7836 191 191

Alternatively, If you’re a Pay As You Go customer:

 

Calling from the UK 08700 776 655

Calling from abroad 0044 7836 191 919

 

 

 

For future reference, here are the ways you can seek help from the team:

 

forum.vodafone.co.uk – seek technical help from the eForum community or help other customers with your own knowledge

 

twitter.com/vodafoneuk – quick, snappy answers to general queries whilst you’re on the move

 

twitter.com/vodafoneukdeals – follow us for exclusive offers or tweet us if you’d like help when joining or upgrading with Vodafone

 

facebook.com/vodafoneuk – the perfect place to see all the latest news and offers from Vodafone UK, as well as great competitions

 

 

 

Thanks

 

Vodafone eForum and Web Relations Team

Edited by dt3000
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read and follow the instructions in the msg above your last one?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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read and follow the instructions in the msg above your last one?

 

dx

 

I did. I emailed them and posted the automated response as directed by Locutus

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yes sri our posts crossed

 

well done

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Does this partly explain the number of defaults that vodaphone apply to terminated accounts? The customer can't access the online system to see how much they owe because their access to their online account has been removed by vodaphone? Maybe the letters that they talk about sending are actually sent electronically to their defunct online accounts...

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Hi dt3000,

 

Further to my email yesterday.

 

It's naturally disappointing to read about your dissatisfaction with the level of service you've received so far in relation to this matter but please be assured that I'll do my best to bring it to a swift conclusion.

Does this partly explain the number of defaults that vodaphone apply to terminated accounts? The customer can't access the online system to see how much they owe because their access to their online account has been removed by vodaphone? Maybe the letters that they talk about sending are actually sent electronically to their defunct online accounts...

 

Hi 2Grumpy,

 

Although customers who have registered for online billing and then chosen to leave us will be unable to access their online account they would still receive an notification via email when their final bill has been issued.

 

In this instance the OP has done the right thing in contacting us to request a copy but for whatever reason has encountered difficulties with this.

 

In regard to our reminder letters I can confirm that these are posted to customers and not sent electronically.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

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Received phone call from Lee a couple of nights ago with an agreement to send the receipts I need for Dec 11 to Apr 12 inclusive and also kindly informed me that the final bill would be zeroed due to the negative experience I've encountered....which I thank him for. A good outcome and faith in Vodafone partially restored, but yet to receive any bills or confirmation that account has been zeroed. After several weeks I'll be glad to see an end to this.

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check your cra file?

 

see below

noddle is free

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Received phone call from Lee a couple of nights ago with an agreement to send the receipts I need for Dec 11 to Apr 12 inclusive and also kindly informed me that the final bill would be zeroed due to the negative experience I've encountered....which I thank him for. A good outcome and faith in Vodafone partially restored, but yet to receive any bills or confirmation that account has been zeroed. After several weeks I'll be glad to see an end to this.

 

Hi dt3000,

 

Thanks for updating your thread following our conversation last week.

 

As promised, I'll arrange for you to receive copies of the bills you've requested and also include a letter confirming the action taken to conclude matters for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi dt3000,

 

Thanks for updating your thread following our conversation last week.

 

As promised, I'll arrange for you to receive copies of the bills you've requested and also include a letter confirming the action taken to conclude matters for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Lee, are you able to confirm to the OP that their CRA files have not been adversely updated?

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Hi 2Grumpy,

 

This is something which I'll be picking up with the OP privately.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

I presume that would be removing the entries ... The OP should post back if they aren't, or wants advice on the possibilities of a claim for libel for any entries made

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Credit rating report is not quite up to date. Showing as £25 owing to Vodafone, which I've been assured has been zeroed as a goodwill gesture. Credit report is still showing 5/5 so no problems there. Still awaiting receipts for Dec11 through to April12 and bill showing zero balance, which I've been informed will be sent soon.

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Thanks for all your help Lee...received everything this morning. I think we can put this one to bed now. Wish I'd been able to speak with someone like yourself in the first place.

 

Many thanks

 

Dave

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You're more than welcome Dave.

 

Thanks for letting me know that everything has arrived safely.

 

It is a shame that your experience wasn't a more positive one but it's pleasing to know that my intervention has gone some way to restoring your faith in us.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

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