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    • Hi all, hope you can help. I've received a £4k repair estimate from the main dealer after my 2016 F30 330e developed the dreaded drivetrain error. The qoute is for a replacement cell module and associated labour and various bits and bobs to get it done. I initially had them investigate the issue when it first popped up a year ago. They replaced the auxillary battery which 'fixed' the issue for a few months before returning. Last Novemner the issue escalated to 'Battery not charging' which would clear after powering off the car , and disappear. Took it into the dealer and they diagnoised a faulty high voltage battery under the boot but could not do any work as they needed to schedule more cars for this 'specialist high voltage work'. So they said I could continue to drive the car until they got in touch when the car could be booked in for repairs. Roll on to April, the issue became severe (battery not charging error not going away, car in limp mode one morning) and car completly died at a traffic light same day (dashboard flashing all over the place), couldnt engage in 'Drive' and had to be recovered by AA to the dealer. Turns out car was now only running on the 12v battery in the boot and that had run flat as the hybrid function had stopped working altogether. My question is whether this is a reasonable estimate. Could this be done cheaper elsewhere? The dealer has servived this car from new hence took it them in the hope they'd not point fingers at any other party. Should I be paying for this at all since I raised the issue with them before it escalted and resulted in a now expensive fault? I also suspect the KLE may have gone too based on other posts, but the dealer hasnt qouted for that yet. I worry they'll' 'discover' that after I've already shelled out for a new cell module and end up lumbered with another bill to replace the KLE. Feels like I know about what they need to do than they do. The Service Advisor has been completely useless. Any advice would be greatly appreciated.
    • The Petrol Station is Shell Garage Wickham (Hampshire ) Another person obviously had the same issue as they had called the garage previously-
    • Thanks Dave, that all sounds clear to me. In terms of avoiding PCNs, I'm not sure if I can. I need to be able to park in that spot, especially as I've got kids to lug forth and back for the school run. Likewise it's not always possible to use the MA's permit system either, as I've not always got them to hand. So, if I'm actively avoiding PCNs, then it could mean I've given in to their idiotic rules. But, I do get what you're saying, as I imagine the risks go up if they claim there are multiple PCNs to be paid at court. Not sure what to do with this one.
    • Is it possible you could qualify for a DRO (Debt Relief Order) and ditch the IVA ? https://debtcamel.co.uk/end-iva-change-to-dro/  
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Dreadpirate Vs HSBC


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dunno?

 

lets see the SOC.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Here it is.

 

The figures from June 2006 are the figures that HSBC have sent. The APR is an average of the "Effective APR" that they have sent me on their Transaction Summary.

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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looks ok

 

now fill out the FOS CQ and send acovering letter upon how YOU have done the calc

with regard to the FOS guidelines.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks again DX.

 

Here's a copy of the letter of my counter claim - Have I included everything, or am I missing something (names/ addresses/ numbers omitted for the obvious reasons!)?

 

"Dear Sirs,

I am writing in response to your letter dated 11th September 2012 where you offered a revised amount in regards to my PPI complaint.

After reviewing the information I have since received in my Data Subject Access Request, I feel that your offer does not take into account compound interest at the credit card rate since my Cardholder Repayment Plan came into effect in May 2002.

As data is unavailable prior to 18th May 2005, charges for the Cardholder Repayment Plan are taken as a monthly average from the available date for use from 6th May 2002 to 6th May 2005.

The interest rate is taken as an average of the effective APR rate supplied in the transaction summary that was supplied to me.

I therefore request a refund of the following:

1: Cardholder Repayment Charges = £358.89.

2: Compound interest at 22.87% = £1362.73

3: Simple interest on the above amounts from 17th June 2011 to date = £183.84

Total =£1905.43

I enclose a copy of the spreadsheet detailing the charges, a copy of the transaction summary showing the effective APR rates and also a copy of the FOS Questionnaire that was previously been submitted to you in my initial claim.

I look forward to hearing from you soon

Yours sincerely"

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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looks good

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 months later...

An update: it appears that HSBC still don't like responding to letters! I've now fired off a letter to the Company Secretary giving them 7 days to play nice or it will be time for FOS involvement.

 

here's hoping I can get this resolved soon!

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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  • 4 weeks later...

Finally a response, and not the one I was hoping for. HSBC are refusing to increase the offer. Time to take this to FOS!

 

Even more entertaining, two letters from the same person (Suzanne Rogers) one dated 12th Dec saying they weren't going to increase the offer, another dated 17th Dec saying they were looking into it!

 

The mind boggles!

Edited by dreadpiratesteve

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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  • 4 weeks later...

Claim is now in the hands of the FOS. Here's hoping it gets resolved well within the 12 months they advise this could take!

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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Finally a response, and not the one I was hoping for. HSBC are refusing to increase the offer. Time to take this to FOS!

 

Even more entertaining, two letters from the same person (Suzanne Rogers) one dated 12th Dec saying they weren't going to increase the offer, another dated 17th Dec saying they were looking into it!

 

The mind boggles!

 

Oh! you have found it is HSBC you are dealing with? " Their operational skills deem a lot to be desired Quote!"

:mad2::-x:jaw::sad:
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It's been like a Carry On film with some of their antics!

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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  • 5 months later...

An update, although it seems HSBC can't keep figures straight. Their new offer seems to be £40 more than previous and nowhere near the £1905 that I've calculated.

 

Again, their new offer doesn't have a rate of interest just a seemingly random number.

 

I'm guessing it's a matter of negotiating now, should I go through HSBC direct or deal with FOS?

 

Any thoughts?

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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keep the fos updated

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks DX, the other part of their letter amused me too. Apparently under the 2007 Money Laundering Regulations they want me to go to my local branch with ID before they will release payment!

 

The mind boggles!

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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  • 1 month later...

After asking HSBC for a full detailed breakdown of how they came to their calculations, they've kindly sent me a long rambling letter about how they use the data and that their calculators are verified by the FCA. All they've sent me is a list of PPI payments I've made with no information on the rate of interest etc.

 

Any idea's on how to get this information?

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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  • 10 months later...

Finally had contact from the FOS. Frustratingly they've agreed that HSBC's calculations are correct. So now just waiting for the updated offer.

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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Have they agreed that you were missold?

If so you might want to investigate a small claims. And then *Maybe* Interest in restitution

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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They've agreed that I've been mis-sold, just a difference in figures from my calculations to theirs.

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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Maybe Andy or one of the others could advise you on a small claims then. If you have it in writing they missold you then im assuming (and its a big IF) that the fact they have admitted to unlawfully taking your money you could argue for interest in restiitution say 24.9% api compound interest.

 

I have not seen anyone doing this though

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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we certainly know that the likes of Barclaycard and cap1 do pay restitution when court papers arrive usually

 

might it be an idea to use the FOSRUNNING sheet

to see if that gets nearer?

 

don't forget our methods are only a guideline as such.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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