Orange mobile .... charging for phone not taken out by me

[PPI Rani]

I have had an orange mobile for 15 years, this was given to mum to use and paid from my personal account, bout 5 years ago i paid attention to the standing order charge and asked my my mum why she was spending 70 per approx but still ahd lots of free minutes. After a long conversation with Orange it transpites 50% of the charges are for a second number on my account. After a bit of digging it seems as i also vaguely recalled that some one took a contract out in my name in approx 2005, when some paperwork arrived at my address i immediately phoned Orange advised them an a bar was p;laced on the account m I wrote to them as discussed and put in writing that this was not me heard no more on the matter, It is this phone that has been charged ever since for £30 per month to my account, My phone call to there offices 5 years ago reiterated this matter, they refused to refund my moneypaid and i didnt persue it as i had a lot going on my life at time, In jan this year when my mum phone was finally cancelled i noticed again a dd from orange and yes u guessed it they were still charging,

1, i wrote recorded delivery and phoned to request refund

2. i only got a letter confirming cancellation

3, i wrote again requesting copies of all charges and copy of original contract which will prove it was not mine, no reply

4, wrote again to Oranfe again re point 3 and again requested refund

5. received a reply finally , no documentation but reiterating no refund and i was resposible for these charges

 

Cn i anyone help as to what i should do next, i have writtent o them again asking for copies to pesue thsi matter thru the small claims court but no reply to date, i checked offcom complaints site but it doesnt appear that Orange is a member who is part of ther scheem

 

HELP

[BRIGADIER2JCS]

Hi I have just completed a successful challenge for

a third party on a very similar situation.

I made Subject Access Request under the Data

Protection Act 1998 this compels the creditor to

supply you with all the data they hold on you and

the account.

There is a statutory charge of £10 for this and they

have 80 days to comply.

 

There is a template letter in the CAG Library (green tab top left of this

page.

You can amend this suit your case, be specific in the description of what

you want from them.

This should be addressed to the Data Controller at the companies HO.

[PPI Rani]

Thanks for ur help, whats the title of template letter?

[BRIGADIER2JCS]

Thanks for ur help, whats the title of template letter?

 

 

Subject Access Request.

[PPI Rani]

E mailed Olaff the ehad honcho, lets see if that works at all

[PPI Rani]

An e mail to Olaff got me a response from an exceutive assitant,,,,,,,,,,,,,, offered me 3 months payments as good will against charges incurred as it was my job to monitor payments from my account , I politely declined,As i pointe dout it didnt incur any charges as the line has been barred since 2006 and no calls or line costs ever incurred , Now resorting to sending SAR to get copy of the fraudulently agreement before hitting the small claims court, Any advice anyone?

[locutus]

The weakness in your court case would be the length of time it has taken for you to realize this issue. Playing devils advocate, and if this did get in front of a judge, how would you answer "Why has it taken this long for you to realize £35 per month extra was being taken out of your bank account?"