Transferred to PAYG, DCA chasing bill!

[notjustdesign]

Lee I write to you and attach a response I have just sent to WEBFORM, again.!!! Sheer frustration!

Numerous emails and calls since I found this out on 9th March after a call from CAPQUEST. My account was swithed to PAYG by a Vodafone represenative begining of January. I've never use the account again, no emails, no phone calls, no e-invoices until CAPQUEST phone me on a Friday night 9th to inform me I owe 2 months, now 3 incidently. I'll give this one last attempt for resolution, then its over to my solicitor I'm afraid.

 

Case number : 8708641

 

Sent to webform.

This is going into the hands of my Lawyer, I owe Vodafone nothing, you owe me an apology.

If Vodafone affect my credit rating I will sue. I also intend to recover all costs I incur in dealing with this matter.

 

Again, I repeat, I owe you nothing. No one at Vofafone seems to know whats going on, shambolic to say the least. I expect I am being fed this nonsense from some Egyptian call centre again???

So again I will say it - MY CONTRACT WAS SWITCHED TO PAYG START OF JANUARY 2012 BY YOUR REPRESENTATIVE!!!! I OWE YOU NOTHING!!!!

The number has never been used, no sim card, nothing. Utterly disgusted that I have to be dealing with this, but I will defend this vigorously as matter of principal.

The forums are littered with many customers like myself, perhaps a class action and the publicity will help Vodafone restore some sense to a very clearly flawed system!!!

 

Check my email dated 20th December 2011, look forward to seeing you in court, appalling way to run a business. Truly appalling!

[silverfox1961]

Lee I write to you and attach a response I have just sent to WEBFORM, again.!!! Sheer frustration!

Numerous emails and calls since I found this out on 9th March after a call from CAPQUEST. My account was swithed to PAYG by a Vodafone represenative begining of January. I've never use the account again, no emails, no phone calls, no e-invoices until CAPQUEST phone me on a Friday night 9th to inform me I owe 2 months, now 3 incidently. I'll give this one last attempt for resolution, then its over to my solicitor I'm afraid.

 

Case number : 8708641

 

Sent to webform.

This is going into the hands of my Lawyer, I owe Vodafone nothing, you owe me an apology.

If Vodafone affect my credit rating I will sue. I also intend to recover all costs I incur in dealing with this matter.

 

Again, I repeat, I owe you nothing. No one at Vofafone seems to know whats going on, shambolic to say the least. I expect I am being fed this nonsense from some Egyptian call centre again???

So again I will say it - MY CONTRACT WAS SWITCHED TO PAYG START OF JANUARY 2012 BY YOUR REPRESENTATIVE!!!! I OWE YOU NOTHING!!!!

The number has never been used, no sim card, nothing. Utterly disgusted that I have to be dealing with this, but I will defend this vigorously as matter of principal.

The forums are littered with many customers like myself, perhaps a class action and the publicity will help Vodafone restore some sense to a very clearly flawed system!!!

 

Check my email dated 20th December 2011, look forward to seeing you in court, appalling way to run a business. Truly appalling!

 

Hi and welcome to CAG

I am going to transfer you post onto a thread of its own. That way, you won't get missed.

[silverfox1961]

Now I don't know which way you have gone to contact Lee but if it isn't this way

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-jANUARY-2012**&p=3683706&viewfull=1#post3683706

 

then it's likely Lee will have no idea what is happening so I would advise you to follow the above link FULLY then post up the automated response number here.

[Lee Vodafone Company Rep]

Hi notjustdesign,

 

It's a shame to hear of your recent dissatisfaction but thanks for making me aware of your concerns.

 

I can confirm that I've received your email and will get back to you as quickly as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[notjustdesign]

Hi Lee

 

After our recent chat, was wondering what the status was on final bill to put closure on this account.

 

Andy Rice

 

Acc No: [EDIT]

Edited April 24, 2012 by ims21
Removed personal identifier - best not to put those on open forum

[silverfox1961]

Hi Lee

 

After our recent chat, was wondering what the status was on final bill to put closure on this account.

 

Andy Rice

 

Acc No: [EDIT]

 

Unless you have been asked to keep any outcome confidential, would you mind posting up what has happend thus far as this may help future Caggers

[notjustdesign]

Unless you have been asked to keep any outcome confidential, would you mind posting up what has happend thus far as this may help future Caggers

 

My apologies

 

After posting, I received a call from Lee at vodafone who has been the most helpful. He came back with a solution based on my original discussion with Vodafone representative beginning of January. Pay the balance of the transition from Contract to PAYG, app 2 weeks or so. End of story - allowing all parties to put closure.

 

I'm still waiting on final confirmation of amount but he has been very responsive to date.

I'll keep Caggers posted.

[locutus]

And credit file correcting?

[notjustdesign]

Apparently the credit file is not touched until instructed by Vodafone to proceed beyond the initial phone calls from Debt agency, its been so time consuming and frustrating but I'm hopeful that the help from Lee will put an end to this.

To be honest I'm unsure really on the rating as I know that mobile phones show up on your credit rating imediately if you simply miss a month.

I'll advise once I get some more feedback from Lee.

[Lee Vodafone Company Rep]

Hi notjustdesign,

 

I haven't forgotten about your case.

 

Rest assured that as soon as I have further news I'll let you know.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK