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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Transferred to PAYG, DCA chasing bill!


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Lee I write to you and attach a response I have just sent to WEBFORM, again.!!! Sheer frustration!

Numerous emails and calls since I found this out on 9th March after a call from CAPQUEST. My account was swithed to PAYG by a Vodafone represenative begining of January. I've never use the account again, no emails, no phone calls, no e-invoices until CAPQUEST phone me on a Friday night 9th to inform me I owe 2 months, now 3 incidently. I'll give this one last attempt for resolution, then its over to my solicitor I'm afraid.

 

Case number : 8708641

 

Sent to webform.

This is going into the hands of my Lawyer, I owe Vodafone nothing, you owe me an apology.

If Vodafone affect my credit rating I will sue. I also intend to recover all costs I incur in dealing with this matter.

 

Again, I repeat, I owe you nothing. No one at Vofafone seems to know whats going on, shambolic to say the least. I expect I am being fed this nonsense from some Egyptian call centre again???

So again I will say it - MY CONTRACT WAS SWITCHED TO PAYG START OF JANUARY 2012 BY YOUR REPRESENTATIVE!!!! I OWE YOU NOTHING!!!!

The number has never been used, no sim card, nothing. Utterly disgusted that I have to be dealing with this, but I will defend this vigorously as matter of principal.

The forums are littered with many customers like myself, perhaps a class action and the publicity will help Vodafone restore some sense to a very clearly flawed system!!!

 

Check my email dated 20th December 2011, look forward to seeing you in court, appalling way to run a business. Truly appalling!

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Lee I write to you and attach a response I have just sent to WEBFORM, again.!!! Sheer frustration!

Numerous emails and calls since I found this out on 9th March after a call from CAPQUEST. My account was swithed to PAYG by a Vodafone represenative begining of January. I've never use the account again, no emails, no phone calls, no e-invoices until CAPQUEST phone me on a Friday night 9th to inform me I owe 2 months, now 3 incidently. I'll give this one last attempt for resolution, then its over to my solicitor I'm afraid.

 

Case number : 8708641

 

Sent to webform.

This is going into the hands of my Lawyer, I owe Vodafone nothing, you owe me an apology.

If Vodafone affect my credit rating I will sue. I also intend to recover all costs I incur in dealing with this matter.

 

Again, I repeat, I owe you nothing. No one at Vofafone seems to know whats going on, shambolic to say the least. I expect I am being fed this nonsense from some Egyptian call centre again???

So again I will say it - MY CONTRACT WAS SWITCHED TO PAYG START OF JANUARY 2012 BY YOUR REPRESENTATIVE!!!! I OWE YOU NOTHING!!!!

The number has never been used, no sim card, nothing. Utterly disgusted that I have to be dealing with this, but I will defend this vigorously as matter of principal.

The forums are littered with many customers like myself, perhaps a class action and the publicity will help Vodafone restore some sense to a very clearly flawed system!!!

 

Check my email dated 20th December 2011, look forward to seeing you in court, appalling way to run a business. Truly appalling!

 

Hi and welcome to CAG

I am going to transfer you post onto a thread of its own. That way, you won't get missed.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Now I don't know which way you have gone to contact Lee but if it isn't this way

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-jANUARY-2012**&p=3683706&viewfull=1#post3683706

 

then it's likely Lee will have no idea what is happening so I would advise you to follow the above link FULLY then post up the automated response number here.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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  • 4 weeks later...

Hi Lee

 

After our recent chat, was wondering what the status was on final bill to put closure on this account.

 

Andy Rice

 

Acc No: [EDIT]

Edited by ims21
Removed personal identifier - best not to put those on open forum
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Hi Lee

 

After our recent chat, was wondering what the status was on final bill to put closure on this account.

 

Andy Rice

 

Acc No: [EDIT]

 

Unless you have been asked to keep any outcome confidential, would you mind posting up what has happend thus far as this may help future Caggers

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Unless you have been asked to keep any outcome confidential, would you mind posting up what has happend thus far as this may help future Caggers

 

My apologies

 

After posting, I received a call from Lee at vodafone who has been the most helpful. He came back with a solution based on my original discussion with Vodafone representative beginning of January. Pay the balance of the transition from Contract to PAYG, app 2 weeks or so. End of story - allowing all parties to put closure.

 

I'm still waiting on final confirmation of amount but he has been very responsive to date.

I'll keep Caggers posted.

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And credit file correcting?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Apparently the credit file is not touched until instructed by Vodafone to proceed beyond the initial phone calls from Debt agency, its been so time consuming and frustrating but I'm hopeful that the help from Lee will put an end to this.

To be honest I'm unsure really on the rating as I know that mobile phones show up on your credit rating imediately if you simply miss a month.

I'll advise once I get some more feedback from Lee.

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