Phillips Bailiff and Debt Recovery Services (problem)

[Nottingham1989]

Hello everyone,

 

I am writing this on behalf of a friend of mine who apparently owes the court £450 over a TV license fine. She has had a tv license for the past 3 years and has paid it in full, the original fine is still being taken out her ESA

 

Phillips have now issued her with a Notice of Attendance and is getting really worried, she is currently on disability benefits so she is struggling with finances.

 

Would any one be willing to offer any advice on how to deal with this problem?

 

Any advice would be greatly appreciated

[unclebulgaria67]

She should go down to the court and ask for help.

[Nottingham1989]

That is one of the issues she has, she has an anxiety disorder and rarely leaves the Village in but I have emailed the court to see what we can do.

[dx100uk]

tell 'em to go away

 

they should not be pestering her

 

Vulnerable situations

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Enforcement agents/agencies and creditors must recognise that they each have a role in ensuring that

the vulnerable and socially excluded are protected and that the recovery process includes procedures

agreed between the agent/agency and creditor about how such situations should be dealt with.

The appropriate use of discretion is essential in every case and no amount of guidance could cover every situation,

therefore the agent has a duty to contact the creditor and report the circumstances in situations where there is evidence of a potential cause for concern.

If necessary, the enforcement agent will advise the creditor if further action is appropriate.

The exercise of appropriate discretion is needed,

not only to protect the debtor, but also the enforcement agent who should avoid taking action which could lead to accusations of inappropriate behaviour.

.

Enforcement agents must withdraw from domestic premises if the only person present is, or appears to be, under the age of 18; they can ask when the debtor will be home - if appropriate. .

Enforcement agents must withdraw without making enquiries if the only persons present are children who appear to be under the age of 12.

.

Wherever possible, enforcement agents should have arrangements in place for rapidly accessing translation services when these are needed,

and provide on request information in large print or in Braille for debtors with impaired sight.

 

.

Those who might be potentially vulnerable include:

the elderly; .

people with a disability; .

the seriously ill; .

the recently bereaved; .

single parent families; .

pregnant women; .

unemployed people; and, .

those who have obvious difficulty in understanding, speaking or reading English.

this applies to the whole HOUSEHOLD 'a' vunerable person resides there.

[tomtubby]

Nottingham 1989

 

Can you ask your friend when did they receive the letter and whether the letter is dated.

[Nottingham1989]

Hello everyone, the letter is dated 9th March 2012