brighthouse are bad - please help me

[tictoria]

hi im new to this site i was hoping someone could help me

 

since november my health and finances have been upside down,

 

i lost my dad to cancer

my stepmum commited suicide the day after causing me to have a major breakdown

and not being able to return to my home and had to stay with family till i felt abit better.

 

since my breakdown i have been put on medication and signed of work so get esa and child benifit/tax

 

my washer was broken and i stupidly decided to try brighthouse recomended by a friend

 

when i went for my washer somehow i was talked in to getting washe,r cooker & fridge freezer together with the osc

 

i have only been paying for a month

 

unfortunatly i could not make payments this week as i honestly on have a few pence to last me till the 7th march.

 

i have had a few very rude conversations with an emploee of brighthouse

 

i said i would pay the arreas when i had money and she said no

she would send someone to collect the equipment monday.

 

i have read some posts about brighthouse

 

im a nevous wreak

 

im sat with my blinds closed

 

so the think im not in when they arrive

 

my son is upstairs playin so he does not know anything but im worried someone will say something to him when hes going to school.

 

i should never have gone to brighthouse but also i feel they have taken advantage of me

 

i am very vunerable at the minute and dont cope with stress

 

as im also fleeing domestic violence

 

will they take my things and leave me with nothing

 

any advise would be great

kind regards

[tictoria]

hi im new to this site i was hoping someone could help me

since november my health and finances have been upside down,i lost my dad to cancer my stepmum commited suicide the day after causing me to have a major breakdown and not being able to return to my home and had to stay with family till i felt abit better.

 

anyway since my breakdown i have been put on medication and signed of work so get esa and child benifit/tax

 

my washer was broken and i stupidly decided to try brighthouse recomended by a friend when i went for my washer somehow i was talked in to getting washer cooker fridge freezer together with the osc i have only been paying for a month unfortunatly i could not make payments this week has i honestly on have a few pence to last me till the 7th march.

 

i have had a few very rude convosations with an emploee of brighthouse i said i would pay the arreas when i had money and she said no she would send someone to collect the equipment monday.

 

i have read somepost about brighthouse im a nevous wreak im sat with my blinds closed so the think im not in when they arrive my son is upstairs playin so he does not no anything but im worried someone will say something to him when hes going to school.

 

i should never have gone to brighthouse but also i feel they have took advantage of me i am very vunrable at the minute and dont cope with stress as im also fleeing domestic violence will they take my things and leave me with nothing any advise would be grate

kind regards tictoria

Edited February 26, 2012 by citizenB
spacing for easier reading

[pinkfloydianuk]

This is disgusting, surely being so frightened you can't leave your house isn't right!

 

Tictoria, to get a hastier response from the Site Team try and PM dx100uk or ims21. DONT ask your question in the message, just leave a link directing them to this thread. I'm sure someone will be along to advise you soon.

[tictoria]

thankyou but im not very good on the computer i would not no how to pm i will try though.

thankyou for your advice

[pinkfloydianuk]

If you get stuck just let me know and I'll talk you through how to do it.

[locutus]

my advice would be relax, they cannot demand their stuff back just like that... they need a court order before they can try to force anything. This is hire purchase... you are hiring. Get yourself into a better position and you can buy nice good quality cheap things from sites like gumtree and return the overpriced shoddy goods to brighthouse and repay any arrears in your own time.

[dx100uk]

go up on freecycle site

put out a plea for the items you need to replace the BH ones.

 

then contact BH and tell them to come and get them

 

this is an HP agreement in the very early stages

i'm sure they would allow you to cancel without penalty.

 

dx

[Anus Horribilis]

when i went for my washer somehow i was talked in to getting washe,r cooker & fridge freezer together with the osc

i have only been paying for a month

unfortunatly i could not make payments this week as i honestly on have a few pence to last me till the 7th march.

 

i have had a few very rude conversations with an emploee of brighthouse

i said i would pay the arreas when i had money and she said no

she would send someone to collect the equipment monday.

 

Congratulations, this is excellent news. Don't hide behind your curtains, stand out in the street and show them where to back the van up. Then tell your neighbours that you worked out how much BH were trying to charge you and you were not going to stand for their shameful rip-off tactics. You have escaped a complete [problem], tictoria - you would have paid them 3 or 4 times the true value of the appliances, and they would've still treated you like dirt. Be glad, be happy, and make sure they take their property back as soon as possible.

 

When you've got rid of their stuff, sit down and work out an affordable alternative. Does your family have a spare washer? Would someone lend you £200 to buy a new one for cash, from Comet or Currys etc? With the better weather coming, could you manage with hand-washing for a few months until your situation improves? Can you scrounge the use of a washing machine from a friend or neighbour? Is there a social services or domestic violence service that can get you a working washer? Sorry if this is in poor taste, but will you be receiving anything from the estate of your father & stepmother?

 

Whatever you do, do not take on credit - you are a very poor risk and you will only be able to borrow at very high rates.

 

Good luck!

[tictoria]

hi thanks for all your coments i have found this site very usefull.

i was advised the goods would be collected monday but no one came wot do i do now

kind regards

Edited March 1, 2012 by tictoria

[Anus Horribilis]

hi thanks for all your coments i have found this site very usefull.

i was advised the goods would be collected monday but no one came wot do i do now

 

Write to them, keeping a copy. Say that they cancelled the agreement and were due to collect the goods on Monday. You are content to allow collection at any convenient time in the next 14 days, after which you will dispose of the abandoned goods. Make no further payment, apart from clearing arrears.

[locutus]

[EDIT]

 

From a professional point of view they owe a duty of care to their customers.

From a legal point of view they would need a court order to get the goods back, and for 1 months payment in arrears I cannot see a judge awarding this

From a business point of view they should be more than helpful getting the interest rates they are... After all, the longer they can drag on the HP the more interest they get.

 

What is best for the customer is to return the goods and get some cheap 2nd hand ones as brighthouse overcharge on items and give as little help as they can after the fact.

Edited March 24, 2012 by seanamarts
taken quote out.

[Anus Horribilis]

[EDIT] a bereaved and vulnerable benefit-dependent person was persuaded to sign up for a vanload of shiny new things which she couldn't conceivably afford to pay for (especially at BH's special "triple-it-and-add-a-bit" prices). Now it's all ended in tears, obviously and predictably.

Edited March 24, 2012 by seanamarts
taken quote

[seanamarts]

Thread tidied up