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    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Extended Warranty - 4 years later, 'claims department' want the receipt!!?? Help!


starspud1
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I'll keep this as briefly as is possible so please bear with me and thanks for you time..

 

5 years ago i purchased an lcd tv.

 

With it i took out the (at the time) whatever happens policy of which i've been paying £5/month for.

The TV has just gone wrong and 'Know how' have informed me that it has been written off and a letter would be sent indicating a settlement figure for a replacement would be sent.

 

I didn't receive the letter within a week so called them, and pointed out as was the case, that the TV was on display, with a 'non-prestine' tag on it,

and had a dent in the speaker on the right hand side, therefore as such should i not receive vouchers to the original price paid?

 

The man was rather shaky on his wording until i pointed to this wording on the terms and conditions,

put me on hold and came back and agreed that this was true and to return the settlement letter,

with a covering letter indicating that i wished to claim a cheque

(they said that they would issue a cheque as we'd been given a tv while we were waiting).

This i did.

 

Today i've now received a call from a representative from 'Know how' saying that in order to raise the claim settlement amount

i need to send them a copy of the original receipt that specifically identifies the product as a 'non-prestine' product.

 

Now i don't keep receipts for that long, and i've been paying this insurance for the last god knows how long.

However i've contacted 'know how' again (doh) whilst trying to contact the store i bought it from,

and they don't think that the receipts say 'non-prestine' on them.

 

Plus when i finally contacted the store, the lady there only had reference back to the receipt number and date (she's kindly sending this in the post).

So what am i supposed to do?

 

I remember clearly when i bought the TV (it was big for the time) I questioned the (at the time) rather low price with the sales assistant

(who still works there, but probably won't remember) and he confirmed before i bought it that

a) it was now discontinued

b) it had a dent in the speaker

c) there was no stand.

 

I even bought a glass (£300) stand for it at the same time.

 

Any help greatly appreciated, i cannot progress until i know the best course of action to take.

 

Regards

B

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hiya

yes we can help

 

please follow the following :

 

you will not be able to PM

this gent

please follow the info below:

 

From:Paul - CurrysPCWorld

Hi Guys,

you can contact me at http://getsatisfaction.com/curryspcworld/

I will be able to chat to you further from there.

Kind Regards,

PaulThe KNOWHOW Team

 

or

Thanks for taking the time to post your issue on the forum.

I am sorry to read of the trouble that you have experienced

If you would like to email me at [email protected] with your agreement details and postal details and tel number,

I will look into this for you to see what I can do to resolve this.

 

 

Kind Regards,

Paul

The KNOWHOW Team.

................

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Paul - CurrysPCWorld

Hi Starspud,

 

Thanks for taking the time to get in contact with us. I am sorry to read of the experience that you have had with regards to getting the settlement amount for your TV resolved.

 

If you would like to email me at [email protected] I will be able to look into things at our end for you. Please include your full address and post code and also any agreement number that you have and I will see what information I can gather on the system.

 

Once I have the above information any further info I get I will post on here, without giving away any of your personal details, as caggers like to know that an issue is resolved appropriately.

 

I will look forward to your email.

 

Paul

The KNOWHOW Team.

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asking you to prove reciept is unreasonable.

how much was the tv?

 

Hi, that's what i thought. The TV was bought off display for £677 as verified by KnowHow.

 

They say the reason that i need proof is apparently to show that the TV was actually Non Pristine, but as i may have said on my original post, curry's have already told me that they don't do this on their receipts, nor do they have to.

 

Thanks

B

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Guest Paul - CurrysPCWorld

Hi Starspud1,

Thanks for emailing me.

Yes this email is my direct customer email address. I am on many forums including twitter and facebook, so I have an email that I can give out so if I do need any personal details I can ask for a quick email to there and I can look into things further.

 

I will post back when I can give you some more details.

 

Kind Regards,

 

PaulThe KNOWHOW Team.

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Guest Paul - CurrysPCWorld

Hi Guys,

 

I have been talking to Startspud1 via telephone for the last couple of days trying to get this resolved. I can confirm that we have checked with our E-commerce team and they have confirmed that the price of the TV in 2006 was different to what was paid by a significant margin.

 

We have just completed all the correct paperwork and are sorting a cheque for Starspud1 for the value that was originally paid.

 

I hope this is the response you were looking for Starspud1.

 

All the best,

 

Paul

The KNOWHOW Team.

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Hmmm... not quite,

 

Cheers to Paul - he's worked hard to achieve the initial purchase price that was paid and i'm eternally grateful to him for this.

 

HOWEVER.. The original person that i'd spoken to informed me that i would receive a cheque in the post for the amount. This has been stopped by 'those higher up' above Paul at KnowHow, meaning that i will only receive the amount in vouchers. Paul needs a promotion i think - he deserves it for his customer service

 

Did I say vouchers? Curry's don't issue 'vouchers' so i can't Ebay them to someone who actually wants to buy anything from Currys'. Plus i don't want or need anything from them - in fact i'm bought everything that i need for the foreseeable future.

 

So thanks KnowHow, you've forced me to accept 'vouchers' that i don't need. I'm sure that when i've spent them i'll be ebaying the items, and then i'll be done with Curry's altogether.

 

A great shame as well... I really liked them a lot more than Comet

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