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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sold faulty car from dealership


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Hi!

i purchased a 59 vw golf, 28000 miles, diesel... from arnold clark on 28 october on finance.

when i collected it , there were scratches all up one side that werent there when we viewed it, the sales manager arranged a date for following week to have bodywork done.

While driving the car for following 3 days i found the clutch to be very heavy and had difficulty sometimes getting it into gear.

Car went into garage 1 nov for bodywork and i mentioned to garage about the problem with clutch, sales manager and guy from garage tested it and said there was nothing wrong, but becasue they were ford garage and i had a VW still under warranty i could take it to vw garage to be looked at again.

 

I did this on 13 nov and the car spent 9 days in the VW garage.The gearbox was stripped out twice , an expert was brought in, some gear selectors were replaced, it still wasnt right and eventually a new clutch and flywheel was fitted.

 

A week after this the coolant warning light came on, i assumed that maybe it had been missed during service and topped it up. 2 weeks later it happened again, and i topped it up. It was then we thought there may be a small leak, so we called to get it booked into garage. Due to xmas and us being away the car was booked in for 6 january. It happened again over xmas and i topped it up.

The car went in on friday last week and we recieved a call to say it was quite a major problem and that it was leaking within the cooling system, and this would be replaced, but the part wont arrive untill 30 january. So at this time the car is in the garage awating the part to fix it.

 

It was after this that we decided we do not want to keep the car, as it has had 3 problems so far in the 9 weeks that we have had it!!! not what we expected from a 2yr old car with average mileage.I work 2 jobs out in the community and need a reliable car for my work.

 

I spent 5 days after this fighting for a hire car as garage wouldnt provide - eventually VW have provided one as part of their manufacturer warranty.

 

I spoke several times this week to the sales manager from the branch where i bought the car , at first he was quite pleasant, offered to call and update me with what was happening with my car and he joked that i could swap it with a similar model they had on forecourt. However we went in yesterday and he told us that there would be no point in discussing it untill the car has been fixed, and then if i still want to reject the car i could bring it to them and TRADE IT IN! he seemed to notice i wasnt pleased with this and said tht we could feel free to get an independent inspection done, or contact trading standards should we want to.

His opinion is that once we get the car back we wont have any problems and that as it is under manufacturer warranty untill sept 2012 even if anything did go wrong i wouldnt have to pay to have it fixed but he cannot guarantee this and i dont see why i should take the risk of something else going wrong!

this is causing me a huge amount of stress and is hugely upsetting.

Surely i have adequate reason to reject the car?

Any help and advice would be hugely appreciated

thanks:!:

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warranty is in addition to your rights under soga

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

go get 'em!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You have an absolute right under sale of goods act to 'reject' this vehicle. In the first six months the onus is upon the seller to prove that the faults weren't present when purchased. I would suggest that you write to the finance company/and/or dealer stating that you want to 'reject' the vehicle under the sale of goods act. It won't be straight forward I did similar and ended up getting the finance companys claim dismissed, but if your problems are as bavaria ad you say you should have no problem sorting it our in court

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Some of you on the site team really need to calm down and take a reality pill.

 

Under SOGA the op has the right to reject but this means the car must be parked up and not used. This in itself will lead to issues, and as is being currently witnessed, can take in excess of two years to sort out through the courts should the dealer challenge it. Further, average time to reject is around 4 to 6 weeks from delivery with immeadiate success. Perhaps you ought to warn of this??

 

In most cases I know of, VW will supply a hire car FOC if the car to be repaired suffers from a delay due to a part shortage after 4 days irrespective of the age.

 

AC Ford would appear to have done the right thing so far by refering it back to a VW dealer.

 

By rejecting I feel the OP will add to the stress etc. OP has a car paid for by VW whislt they sort it out.

 

Best thing is for the OP to get the car back and run it and if still has problems then go for the rejection route. After all, given the time owned the dealer has to be given the opportunity to repair which they are doing and whilst the spares are not there instantly, a replacement car has been supplied whislt the mess is sorted out.

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Oh No, the Shark has bitten again.

The mere fact that the salesman told the OP to contact Trading Standards is yet more proof of how inactive TS are against Clark.

I say it yet again---Report this problem to the Office of fair Trading, and ask them when they are going to act against Clark under the used car regulations of 2010. Don't take no for an answer.

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Thanks for the advice guys. I have done as advised and contacted TS. I am very disappointed to have bought a car and had so many problems within weeks of doing so, and to be told that if i dont want the car then i could trade it in -knowing full well we would lose money doing so, really infuriated me.

At what point is enough enough? it has been in garage 3 times so far.... would 4 times be considered enough? 5times? 6 times?

I have already been left for 5 days without a car , this doesnt seem to matter, i do not want to pay such a high price for a car that is potentially prone to problems! :(

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Perhaps I did not make it clear Kimbo. Where claims have been successful under the rejection time scale through the courts, the average time is 4 to 6 weeks. After this it is deemed, so it seems, that the car has been accepted. This is general knowledge and advised by some official channels.

 

Your case is/was very different.

 

Just because you have the right to and can reject does not mean you have justification to reject as you have found out.

 

I suggest the OP follows what I have said in post #5 and if the car is not repaired satisfactorily then come back and let the site know the situation.

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If the car is faulty, then under the regulations it is 'Failing to work as it should', therefore it does not match its description, or is not satisfactory quality, or not fit for purpose or any combination or all 3, no ifs no buts.

 

New gearbox, new flywheel, new clutch - that's knocked the 28,000 miles of those bits

Major cooling fault - I can only think that is a head problem as a radiator or water pump are not major.

 

Make sure you are furnished with details of what the fault is, this is very important and should be in writing with a description of the action taken.

 

I think I would be prepared to accept this car in the repaired state but ensuring that your give AC a document that states 'you do not give up your right to reject at a later date'.

 

Of course they would like to P/Ex it, it is a better car than they sold and at no cost to them.

 

Rejection or Recission of Contract by agreement, which also includes in this case part exchange, means you will be offered a refund or partial refund commensurate with the amount of use you have had from it. I would class a few weeks, especially having had to nurse it, as not having had any use from it.

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  • 1 month later...
Perhaps I did not make it clear Kimbo. Where claims have been successful under the rejection time scale through the courts, the average time is 4 to 6 weeks. After this it is deemed, so it seems, that the car has been accepted. This is general knowledge and advised by some official channels.

 

Your case is/was very different.

 

Just because you have the right to and can reject does not mean you have justification to reject as you have found out.

 

I suggest the OP follows what I have said in post #5 and if the car is not repaired satisfactorily then come back and let the site know the situation.

 

I dont know the in's and outs of the legal stuff but nobody should have to buy a car and accept it with so many problems - One fault for me would have been enough to reject it - The car is unfit for purpose and never should have been sold - im sure it wasnt advertsied as having so many problems - His reasons in my opinion are more than enough to reject the car and if i was him i would take it back and demand a refund of any money he may have paid for the car to date - He should go start again with another dealership - the cars clearly a duff -

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Im very sorry to hear of your experience im going through something similar myself but my car didn't have anywhere near as many faults as yours has and i rejected it - If you can reject it asap and fight for any money you may have paid but only do this after seeking legal advice or advice from TS's- This car is clearly not fit for driving and if it was me id give it back and start again with another dealer - go speak to trading standards about rejecting the car and getting paid any money you may have lost - Im not in any position to offer advice but as a consumer going through a similar ordeal id ditch this car let the dealer keep it and fight to get any depsoit you may have paid - Part-exchange is not an option - I got conned into doing that and lost 2k -and if trading standards cant help go seek specialist advice from a solicitor but dont accept this car and as far as im concerned too many repairs have been tried to date - who in gods name wants to buy a car they just have to keep getting repaired - Go seek advice on rejecting and where you stand on getting any money back and if the car is in finance seek advice on that too - This car is not acceptable and take no crap - seek legal advice on rejecting the car - remember this is just a forum where advice is given your better to meet face to face with someone who can tell you exactly what your rights are and follow what they tell you only - joke of a car that is - You need to be firm with the dealer and tell them you dont want this car its had too many faults - and dont sign or agree to anything they offer unless you get advice -

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