Jump to content


  • Tweets

  • Posts

    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive 😊  
    • okay will do. I'll let you know if anything transpires but once again - many thanks
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

three mobile xxxxxxxx me into another contract 24 months


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4525 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My old mobile was robbed off me about 3 months ago, and I walked into a three store to enquire about a smartphone, wanted unlimited internet to go with ihpone, and was advised I could only get that by a contract! I explictly asked to keep my old numbers, that guy told me that there is a way and didn't explictly told me anything about he was going to ask me to swap sim card!

 

I only found out later when I spoke with 333, that I could have added £3 per month to my old contract to get unlimited internet, and £5 to one plan which I got more voice minutes, and can also use the iphone as a modem!

 

I came to speak with the manager about the issue, and he simply was very rude and told me that I wouldn't be able to do anything relating to this because I signed the contract! "You have taken a contract with nothing, there is nothing we can do", "can't you see I am dealing with other customers"... etc.

 

Let's do the maths,

My cost should actually have been

£25/m*18m+£499=£949

Now my mobile cost is actually

£20*18+35*24+£99(you need to pay for £99 extra for an iphone) = £1299

I am £350 worse off.

 

I propose to pay one month's bill £35 and £400 to cancel the contract, and then opt to purchase £5 add on to my old mobile account, and upgrade it to an one-plan, which still makes me £35 worse off had I been given all the information!

 

Blank refusal.

Their customer service team in India do not speak English! They say "you asked for a contract, they gave you a contract" I never asked for one! I asked for using unlimited internet! I enquired about transferring my contract to a third party, they said "you requested a transfer" I said I just "enquired"! You can't possibly reason with them!

 

Talking with customer direct, they broke one act - mispresentation act 1967, one regulation - customer protection from unfair trading regulation 2008 under misleading! Yet they are so assertive, so rude, and would treat me like rubbish!

 

I emailed the executive office and got an automatic reply. After numerous attempts with 333, finally three decided to put my case through to a senior manager, he promised that he would call me back in 24 hours; they never got back on time ....

I had to make a great effort to get them forwarded my case to customer complaints team!

 

I feel three mobile has ruined my Christmas. Do you guys have any ideas what I should do?

 

I am thinking just cancelling my direct and mail them back the phones!

Edited by kitttenjane1234
Link to post
Share on other sites

Don't just cancel the direct debit - that will cause you even more problems

 

This sounds like a new contract so there might be some way of sorting this

 

Sounds like the call centre is not the way to go, might be a letter to the shop (hand delivered?) - you might have some kind of cooling off period

 

Despite what the call centre said, you went into the shop to ask for advice about replacing your stolen phone & came out with a new contract that was not the best for you.

 

An Orange shop did the same with my son.

 

You might find the email address of someone high up in 3 if you search

 

Meanwhile, wait for more advice about how to proceed, but meanwhile look at the terms & conditions about cancelling the contract in the first few days.

Link to post
Share on other sites

Hi kittten

 

Write a Formal Letter of Complaint mark it as such. Explain whats happened, how they have let you down and what you want them to do.

Send it to:-

 

David Dyson, Chief Executive

[email protected]

 

Some tips :- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

Link to post
Share on other sites

Don't just cancel the direct debit - that will cause you even more problems

 

This sounds like a new contract so there might be some way of sorting this

 

Sounds like the call centre is not the way to go, might be a letter to the shop (hand delivered?) - you might have some kind of cooling off period

 

Despite what the call centre said, you went into the shop to ask for advice about replacing your stolen phone & came out with a new contract that was not the best for you.

 

An Orange shop did the same with my son.

 

You might find the email address of someone high up in 3 if you search

 

Meanwhile, wait for more advice about how to proceed, but meanwhile look at the terms & conditions about cancelling the contract in the first few days.

 

Hiya,

 

Thanks for the advice, I have decided to wait and see what their customer service team say. Emailed this Mr. Dyson as suggested, don't think he will ever get back to me. He has got the job as CEO this year, and with a focus of customer experience, but it seems three is still OFCOM's top complaint list.

 

I think I might have to go to court to release myself out of the contract, but that should be the last resort with them.

 

Unfortunately there is no cooling off period now, it is just 7 days exchange, not even return policy you see. Next time when getting a mobile, I would seriously think of getting it online, then I would have cancelled under distance selling act.

 

:( Hope you had a nice Christmas

 

Kittenjane

Link to post
Share on other sites

Hi rebel11,

 

Thanks for the advice, I wrote an email and sent it to him, don't think I will ever hear back from him! Just hope my case gets resolved. I am prepared to wait for a while and see what the customer service team say. If nothing has been solved, I will have to take them to court. Seriously I don't need another mobile contract!

 

Hope you had a nice Christmas.

 

Kittenjane

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...