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    • is the home in joint names but this is solely your debt? need far more history to be able to comment if it's paid off and was not just written of by one partly on their books and sold to anther, thus the cra file says £0. dx
    • So, Sunak has managed to get someone to 'volunteer to go to Rwanda hasn't he? .. for just £3000 payment to the person plus 5 years free board and lodging isnt it? - cost to UK taxpayer over £300M+ (300 million quid+) isnt it? - Bargain says Rwanda, especially with all the profit we made privately selling those luxury chalets Bravermann advertised for us   I wonder how many brits would jump at that offer? Thousands? Hundreds of thousands? Lets see, up to 5 years free board and lodging and £3k in my pocket .. I'd go - and like that person - just come back if/when I get bored. First job - off to Botswana for a week to see the elephants.   Of course the paid volunteers going to Botswana are meaningless - Rwanda have REPEATEDLY said they wont take any forcibly trafficked people in breach of international law eh? Have the poops actually got any civil servants to agree to go yet - probably end up as more massive payments to VIPal contractors to go and sit there doing nowt shortly eh?    
    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
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andrew hart/paydayoverdraft claimform - Payday Loan Problem


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Hello!
 
 
I took out a loan with a payday loan company of 250. I rolled the loan several times. My financial situation had become very poor and I took some independent advice. I was recommended to Payplan, with whom I entered into a debt management plan. When this company received the details of the plan, he phoned me and said that if I did not pay him he would go to the police and report me for obtaining money by deception. I was extremely scared, so arranged with him to pay him 200 pcm (the balance of the loan was now over 750 due to 300 of admin costs). I made the payments each month until this month, when I explained that I could not pay, and came to an arrangement with him to pay 127, which would mean I had paid 527 to date, which is the outstanding amount of the loan plus interest, exclusive of costs.
 
 
Yesterday, I received a Claim Form for 2487. The Particulars of Claim are very strange: all different figures to the ones quoted, no reference to the payments that I have made to date, simply that I broke a repayment plan. Also, he accounts twice for admin costs (1k in aggregate) and twice for interest.
 
 
Obviously, I am going to contest this. 2487 on a 250 loan, of which 547 has already been paid is not fair.
 
 
Basically, I was wondering if anyone had any recommendations on how to deal with this, or how to deal with this company?
 
 
This is a big worry to me, but I feel that it must be pursued through the courts because this man is impossible to deal with. I also hate the thought of him doing this to someone else who is more vulnerable.
 
 
Any help you can provide is greatly appreciated.
 
 
Have a lovely day.
 
 
x
 
 
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Approval Date Time 2011-xx-xx*

*Loan Amount (initially requested: 250) 250*

*Term (initially requested: 15 days) 30 Edit*

*Repayment Date: xx/xx/2011 auto calculated*

*Total to Repay 358.12*

*Made many promises to repay but failed a repayment plan*

*Non collection x 20 50*

*Default x 2 70*

*Admin 400 (capped)*

*Texts emails and tele 675*

*Interest to judgeement estimated – 829.48*

*Total outstandinging – 2407.60*

*The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xx to xx on 2,407.60 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of 4.66*

 

Dates removed

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Thanks Coledog.

 

There is no ref in the above to the 527 repayment i have made. Very strange. I have asked repeatedly for a breakdown of "admin costs" (i.e. what differentiates these charges from the charges for "texts emails tele" but haven't received any information. I have also asked for a schedule of dates, times and costs incurred under the "texts, emails, tele" bracket, but none has been received.

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Hi katysue

 

Firstly don't worry about any Court claim this person is threatening/trying to go ahead with

 

You've already shown to be more than willing to settle this matter so how can it be justified to put the matter before a Court, a Judge would not be best pleased to say the least

 

There are caggers who will help you format a good defence

 

This guy has just bullied you into making payments you couldn't afford and is now just being extra greedy

 

Good luck

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Can you please let us know the date of issue of the claim form.. top right hand corner

 

You need to stick to a time table... which will be..

 

Date of issue + 5 for service + 14 to acknowledge + 14 to submit defence ( if that is your intention)

 

Your response to 42man's question.. Your document is a Fixed Sum Loan Agreement. In your first post you have confirmed that the original loan has been rolled over. Were you provided with new agreements each time it was rolled up ?

 

Were you sent a "Default Notice" which would be issued under the CCA1974 - Section 87(1) - This would advise that you have breached an agreement, and that you have a certain amount of time to remedy the breach (the repayment of arrears)

 

Were you sent a Formal demand

 

Were you sent a Letter before Action.

 

Sorry for the questions, just trying to discover if the company has followed court protocol :)

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Nope. None of the above. I had a discussion with him via email at end of NOvember. I explained i could not meet the 200 payment, but could pay 127. He said this would be fine. I made the payment. Yesterday, the Claim Form showed up.

 

Citizen B - Don't worry. The CF is dated 8/12. It was received yesterday. By my calcs, that makes date of service Tuesday, and i filed AOS yesterday.

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Well, there is a court claim and the claim must be answered!

 

We need to get some CPR done.

 

Does it say anywhere in the T&Cs that he can add admin charges? Have a good trawl through.

 

He cannot report you to the police – he would have to allege fraud, and show criminality. This has a familiar modus operandi, but best not to alert the idiot concerned...

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Oddly, the FLA is not dated. Charges detail below:

 

OUR CHARGES FOR DEFAULTERS

£25.00 PER LETTER

£25.00 NON COLLECTION FEES (APPLIES FOR REPAYMENT PLAN)

£35.00 DEFAULT LETTER FEE (APPLIES FOR REPAYMENT PLAN)

£25.00 SET UP REPAYMENT PLAN

£400 COURT ADMIN FEES TO COVER ADMIN TO TAKE TO COURT AND A CHARGE OF £275.00 PLUS WARRANT FEE of £100.00 FOR EACH WARRANT

£190 COURT SECOND WARRANT AND EACH WARRANT FEE IS £100 WHICH WE WILL SUE FOR AFTER THE COURT JUDGEMENT.

£75.00 FOR ISSUING THE JUDGEMENT WHICH WE WILL SUE FOR AFTER JUDGEMENT.

£5.00 for each text reminder.

£25.00 for each ten texts/emails negotiation fees(ie if a negotiation is going ahead to resolve the matter and whether it is agreed or not the charge is £25.00 for each 10 texts)

A telephone call to resolve a dispute/work out a settlement is £25.00

A £5.00 charge for each text/email/telephone call for reminders for any debt outstanding or signing loan reminders for loan extension applicants.

Interest will accrue at 1.3% until the loan is repaid.

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Any opinions on whether he could report me to the police for "obtaining money by deception"? Apparently i tiocked a box when i took out the loan saying i had no other loans.

 

If you completed the application honestly given your financial standing at the time and then things changed he would have a hard job proving "Deception" and besides the Police have more pressing things to do like polish thier truncheons (Showing my age there)

 

More threats and BS

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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So you have already paid more than £500 on a £250 loan?

 

I have dug out the T&Cs – they would fail under CPUTR, and include clear unfair charges that do not relate to the actual costs involved.

 

There should be extra T&Cs and terms on the agreement itself – do you have a copy?

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I've paid 527 on a 250 loan already, exclusive of the many rollover fees i paid.

 

I'm not trying to get out of what i owe him. I just dispute that that amount is 2.5k!

 

I have a copy of the agreement in PDF format. I also have some detail he provided on admin costs on email prior to the repayment plan being started back in September (this initial 230 figure appears to have risen to 675 in the Claim Form):

 

telephone, admin and texts emails (emails x 8/texts x 20/telephone calls x 9)=£230.00

 

 

each telephone call made is £5.00=£35.00

long discussion is £25.00 for conversations over 5 minutes

text are £5.00

emails are £5.00 for standard

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Are they permitted to charge for a Default Notice ? It is a statutory document !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Get onto the police and ask for the Money Laundering team, this sort of loan sharking is big news at the moment.

 

Also get onto the OFT and Trading standards.

 

Those particulars are outrageous, I would CPR him and ask for

 

Itemised costs for the calls, itemised costs for each contact made, itemised bank statements of his company showing your repayments already made

 

Also ask for him in person to be present at court for questioning, this costs an additional £35 or so but it worth it, if they refuse to show up the court can automatically dismiss the case... especially if they are doing the claim on their own.

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Item no I in your defence is

 

"I have already repaid XXX which more than covers the original loan amount and one months interest. Given that the rest of the claim is unfair and unlawful and unproven charges this is a vexatious and litigatious case and therefore should be dismissed with no leave to appeal. There is no debt to repay."

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Thanks for all the advice. Happy to attend court in person.

 

Will file defence on Saturday. Feel a bit stupid for giving him so much money already.

 

Hoepfully the judge will see how ridiculous it is, but being taken to court for 2.5k is very nervewracking!

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